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Madison Reed Hair Color Bar Katy
- Hair Salons
- Katy, TX
About this business
Location details
23501 Cinco Ranch Blvd, Suite R-100, Katy, TX, 77494, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Wow! Just came in to buy 4 boxes of color, the sales clerk wouldn't accept cash. Is that because of Covid? Then, tried to force a phone number, email address or something just to print out a receipt. I felt like maybe you don't want the business. Remember, you never know who is going to be a big, or best customer. Linda M. Sept. 17, 2020
Business response:
Hi Linda, we are a cash only business and we're so sorry for any inconvenience this may have caused. We very much appreciate your feedback. Again, our sincere apologies.
They seem to only want to attend to their white customers.. i made an appointment in advance and they took a walk-in and asked me to come back later... horrible service
Waited almost 30 minutes outside in the heat just to buy a take home kit. Nobody helped, never going back.
Business response:
Hi Gloria, we're saddened to hear this about your recent experience at the Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Dear business manager Hmmm I find it VERY Strange and unusual that you can't find any record of me coming in. I deliberately included the name of the assistant GM, in my post, ANNETTE who knows my name and exactly who I am. I also included the stylists name REBECCA. Here, I Repeat it again to you....ANNETTE and REBECCA. Apparently it's not just hair color that you must do over and over again with this shop. It seems to be a trend
Business response:
Hi Tina, we're so sorry to hear about your experience at the Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Can you please reply here with your name or email so we can reach out to assist? We look forward to hearing from you.
Went to Madison Reed to finally have my hair colored after a long year of allowing my hair to relax from years of harsh chemicals treatments. I had decided on a color that was represented to me to be especially good for covering gray and within he blonde family. I was very clear that I was concerned about using a product from their line that would achieve the desired color with the least amount of damage to achieve the overall color and would cover the gray. Since blow drying the hair was not available due to the virus, I... read more
THIS IS NOT A SALON! This was my first time to visit. When I booked an appointment to touch up my roots, I also asked for a cut, and the receptionist laughed at me. "We don't do cuts." When I arrived for my roots I was informed that I did not book a blow dry and I could "do it myself" because they didn't have time. This was news to me. How can they confirm the color if they do not dry it? And why does it cost extra to dry it? I asked if they washed it, and I was laughed at once again by the colorist. She promptly sold me so... read more
Business response:
Hi Laura, we're so sorry to hear about your experience at the Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reply here with your name or email so we can reach out to assist? We hope to hear from you.
I'm sad to write this review as I had high hopes for the Madison Reed Color Bar. It was truly a terrible experience! The stylist did not listen to what I told her I wanted. She seemed to be unfamiliar with hair color in general and actually not even very nice. She barely answered my questions and seemed annoyed the entire time. She turned my hair dark, dark, dark brown - 3-4 shades darker than I came in with. When I said something about it, I was coldly told to have a seat in the foyer area. After about 10 minutes the manage... read more
Business response:
Hi Lori, thank you for taking the time to send us this feedback. We would like to apologize for the experience you had at the Color Bar and we want to make this right. I see that our team has reached out to you to assist and if you need anything else please do not hesitate to continue the conversation in that chain.
If you are expecting to have your gray hair covered, this is NOT the place to go! I tried to get them to fix it but they said their color only blends gray. The color caused my scalp itch. They claim to use no ammonia (PPD) but the DO use a substitute that is toxic. After researching, I found that Madison Reed uses toluene-2,5-diamine sulfate (aka PTDS), a common substitute for PPD, instead... The European Scientific Committee on Consumer Safety (SCCS) has classified 110 hair colorant chemicals into extreme, strong, and moder... read more
Business response:
Hi Denise, we're sorry to hear you experienced a gray coverage and sensitivity issue to our hair color. Based on the information provided here, we are unable to locate your account with us to be able to reach out and assist. Please reply here with your phone number or email and we'll be in touch as soon as possible. We also wanted to address your concerns regarding the ingredients in our hair color. Madison Reed hair color is free of ammonia, PPD, resorcinol, parabens, phthalates, gluten, SLS and titanium dioxide and compl... read more
I received a free color through yelp Elite RSVP. I can say that's I was not impressed with the service or the store. I hate to give a less that positive review but honesty is always the best policy. So if you are not familiar with Madison Reed (like me) you will find out that the company is really a do it yourself color line for at home. It's one of those annoying ads you see on Facebook or google and it is very gimmicky. They want you to sign up for scheduled shipping and it remind me of one of those scams that trick you i... read more
Business response:
Hi Shantel, we're sorry to hear you weren't fully satisfied with your Color Bar experience and we want to make it right. We appreciate you taking the time to share your feedback here. A member of our team will be reaching out to you to check in. We look forward to connecting soon.
Frequently asked questions about Madison Reed Hair Color Bar Katy
How is Madison Reed Hair Color Bar Katy rated?
Madison Reed Hair Color Bar Katy has a 3.8 star rating with 386 reviews.
When is Madison Reed Hair Color Bar Katy open?
Madison Reed Hair Color Bar Katy is open now. It will close at 7:00 p.m.