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Madison Reed Hair Color Bar Katy

3.9

About this business

Location details

23501 Cinco Ranch Boulevard, Suite R-100, Katy, TX, 77494, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 7:00 p.m.
Tue10:00 a.m. to 7:00 p.m.
Wed10:00 a.m. to 7:00 p.m.
Thu10:00 a.m. to 7:00 p.m.
Fri10:00 a.m. to 7:00 p.m.
Sat10:00 a.m. to 7:00 p.m.
Sun11:00 a.m. to 6:00 p.m.
3.9437 reviews
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Jing F.'s profile image
Jing F. 
rating
2 years ago

This place is a joke, there is no customer service what so ever. I booked an all over color and highlight package Before my appointment I tired contact the salon several time via the app asking abut the process. No one responded. The day is the appointment, after I arrived they told me they could do it and that they could only do all over that day and i had to come back. The place is 25 min away from me so that was not a pleasant surprise. i asked them why it was an option to book and i even asked ahead of the appointment, b... read more

Business response:

Thank you for taking the time to share your star rating, Jing. We’re sorry we fell short with the communication experience with our staff. We’ll be reaching out to you directly so we can make your next experience 5 stars. 

Joshua S.'s profile image
Joshua S. 
rating
2 years ago

I was in color bar last Sunday and it seems like they rob me coz the tip was 29.30 $ which is too much coz my bill is 95$ and total was 137$ .. I don't think I can afford to go back there in the future...sorry but this is too much for my hair... 

Business response:

Hi Joshua, we're concerned about your recent experience at the Hair Color Bar and would love the opportunity to make this right. Based on the information provided here, we are unable to locate your account with us. Would you please reply with your name or email so we can reach out to connect and take care of you? Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star. 

Daisy B.'s profile image
Daisy B. 
rating
3 years ago

This Is the Worst Place I have ever been I not recommend this place they learn with your hair They burned my hair so bad They don't know what they doing 

Business response:

Hi Daisy, thank you for taking the time to send us this feedback. We would like to apologize for your experience and we want to make this right. Our team will be reaching out to you shortly to take care of you. 

Alison S.'s profile image
Alison S. 
rating
3 years ago

They knew nothing about red hair - she kept asking ME what colors to use. Awful . Not even close to looking pretty or red and definitely not professional. Fortunately it was a " special so I didn't waste too much $$. It just seemed like she was stressed and not very knowledgeable! 

Business response:

Hi Alison, we're sorry to hear about your less than stellar color results, and to hear about the communication with our staff during your recent visit. We appreciate you taking the time to provide feedback, and we want to make this right. A member of our team will be reaching out shortly to take care of you. 

Norma M.'s profile image
Norma M. 
rating
3 years ago

Incident with Ms. Kim was on 7/8/23.... UPDATE: Yesterday 07/19/23 I called customer service to set up an appointment and found out that my membership had been CANCELLED, I was told that my membership had been cancelled by me, which it is NOT TRUE. I informed the representative that I have NOT cancelled my membership, then she placed me on HOLD came back stating that the last person I spoke with which is Ms. Samantha "regional manager" had cancelled my membership. I went over to Madison Reed salon at Cinco Ranch and spok... read more

Business response:

Hi Norma, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star. 

C M.'s profile image
C M. 
rating
3 years ago

The color is usually good but yesterday was the second time they got hair dye all over the back of my shirt. That's TWO ruined shirts!!!! I don't know why they don't wrap my shirt collar and neck in a towel before they put on the cape and get started. I'm so frustrated. I'd only worn that shirt ONE time before it was ruined. I'm reconsidering whether I want to continue using their color bar. 

Business response:

Hi C M, we're so sorry to hear about your experience at the Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you. 

Maria Chiara M.'s profile image
Maria Chiara M. 
rating
3 years ago

unfortunately i will not be able to review the work of this salon. why? because we were turned down despite we had booked an appointment for color and style. My daughter is 16 and she wanted to revive her highlights. we had an appointment for Saturday afternoon, she was heading to a party and wanted to look pretty.. but when we walked into the store, they i formed us that they DO NOT SERVE PEOPLE UNDER 18! they said there is a box to check when you book online, but I assure you there is no way we could have known. i even rev... read more

Business response:

Hi Maria, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us. Send us a message here with your phone number or email and we'll be in touch asap. Thank you for taking the time to share your experience with us. 

Jam H.'s profile image
Jam H. 
rating
3 years ago

I went in because I had always wanted to try Madison Reed product but was nervous or pick a color online and so it myself. Was excited to try the color the colorist picked - it was a lighter shade of brown than I usually go. I have gray roots (that are infiltrating the rest) and the rest of my hair has always been naturally brown but has been getting blonder with age. It's been previously colored - as anyone could tell by looking at my roots. My hair came out DARK - like almost black. But my roots are orange/red. When ask... read more

Business response:

Hi Jam, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star. 

Toni G.'s profile image
Toni G. 
rating
3 years ago

This was my first visit and I will not return. There was no consultation as advertised. They offer highlights and yet I ended up with one dimensional color that I absolutely did not want! I advised the stylist several times of what I wanted and she apparently totally disregarded. 

Business response:

Hi Toni, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your phone number or email and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star. 

Frequently asked questions about Madison Reed Hair Color Bar Katy

How is Madison Reed Hair Color Bar Katy rated?

Madison Reed Hair Color Bar Katy has a 3.9 star rating with 437 reviews. 

When is Madison Reed Hair Color Bar Katy open?

Madison Reed Hair Color Bar Katy is closed now. It will open tomorrow at 10:00 a.m.