Madison Reed Hair Color Bar San Ramon

Judy O. 

on Yelp

3 years ago

Could not get anyone on the phone after several attempts throughout the day. People still use phones especially when driving to call and make appointments. It can't always be through an app. 

Jyoti S. 

on Yelp

3 years ago

I have never had such a bad experience ever. The person at San Ramon refused to accommodate 15 minute late despite knowing that parking is an issue at the location. I tried explaining that I have been hunting for parking. She even refused to give me a box instead of appointment. Bad customer service. I asked her to look in my history if I was ever late which I haven't, not even once. Hope there is a better service out there. That was a last push I needed to cancel membership. 

M A. 

on Yelp

4 years ago

I am out of town so I had to call for a reschedule. I have never been there and decided to try Madison Reed for root touch up hoping I may like my experience & schedule monthly appts. I called today 3/26 and Danielle answered, she was so unwelcoming and rude. Not a good experience so I will cancel my first appt, I sure do not want her to do my hair with such bad attitude. My call was simple so no justification for her rudeness. 

Rizza G. 

on Yelp

4 years ago

I was sitting here in the chair and so furiously mad about the girl who first assisted me since my scalp is still hurting while I'm writing this, her name is Marlee. My hair is in a bun and didn't comb it for a day. I remove my bun and she comb it forcefully. I told her, "you're hurting me". She still continues to comb it, didn't disregard that my hair is falling out from her brushing forcefully and my scalp is hurting. I moved and told another staff that if she can be replaced because I felt that Marlee is rushing to do h... read more

Natasha M. 

on Yelp

4 years ago

Please be considerate of your customer's time. I had specifically called to see if I could pick up my color. You could have informed me that the store was closing an hour early on Sunday! If your store hours are what you advertise them to be; you should keep if open till then. Or at least inform your clients especially if you know they're on their way. So unprofessional! 

Kris C. 

on Yelp

4 years ago

Bad business practice! The manager had an employee stop blow drying half way through to go and shampoo another client. If over booked the Salon should reschedule their clients instead of doing this. Very disappointed 

Jaliza Q. 

on Yelp

4 years ago

This place is like a step above super cuts without the haircut. Unqualified, unprofessional stylists. I went in for a gloss and my colorist NEVER introduced herself, barely spoke, just slopped the cream on my hair and left. I tried making conversation and even asked questions about my hair care, and got nothing but "I don't know" or "I'm not sure" in response. A different stylist shampooed and blow dried my hair and she was thankfully a bit more chipper but then I get charged $10 extra for some conditioning treatment I never... read more

Sunnie D. 

on Yelp

4 years ago

Would not go back. My regular hair stylist was unavailable, I and needed a root touchup for a little more than 1/4 inch growth. The stylist at Madison Reed colored at least 2 inches from the roots into my highlights. I told her I use the MR root touchup duo in Medium Brown. The color she used was a black brown that was not right at all!! 

Maggie M. 

on Yelp

4 years ago

I'm disappointed I have to write this review but I returned from the salon this morning and I have patches of white hair near the crown of my head; I didn't notice earlier because I left the salon with wet hair rushing to get home to my babies. I have been a client of Madison reed for a few years now and this is the first time I have been let down. I have called corporate and left a message. I have tried calling numerous times today and they have not yet answered. I would like a re-do please! Thank you but I have already sp... read more