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Madison Reed Hair Color Bar San Ramon
- Hair Salons
- San Ramon, CA
About this business
Location details
6000 Bollinger Canyon Rd, Suite 1516, San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I was given a idea totally different color and the results were not what I was expecting. I was taken a back to look the color
Business response:
Hi Heena, we're sorry to hear that the wrong shade was used during your recent visit and appreciate you taking the time to provide feedback. We want to make this right and ensure your next experience is 5-star. A member of our team will be reaching out shortly to take care of you.
I would leave zero stars if I could. They aren't real hairstylists who have no idea how to get brass ines's out of hair. Additionally, during my blowout they did my hair like a 1950's housewife. I couldn't recommend this place less for anyone who doesn't want to leave looking like John Travolta's character in Hairspray.
Business response:
Hi Anna, thank you for taking the time to send us this feedback. We would like to apologize for your hair being brassy and blow out less than stellar, and we want to make this right. We’re unable to locate your account so please reach out to us directly at colorcrew@Madison-Reed.com so we can take care of you.
Nowhere in the online appointment booking do they indicate that they don't take under 18 appointments. Booked this for my daughter weeks in advance and found out when we arrived that they wouldn't color her hair because she's 15. Please update your sign up process to clearly indicate that.
Business response:
Hi Amy, we're sorry to hear about your recent experience at the Color Bar. Client experience and service are extremely important to us and we want to make this right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
I booked my appointment at Madison Reed Color bar Sam Ramon location for 3:15 PM. I called them that I was running late. I showed up at 3:22 (7mins) late. They checked me in and have me wait for 20 mins and said "you will have to go because you are 20 mins late". Seriously? Why not tell me when I checked in? Why yo have me wait for 20 mins? Well you gave me this experience, I am not coming back. Not going to recommend this place to anyone. My co sister had even worst experience 2 weeks back where they colored her hair and wa... read more
Business response:
Hi Geetika, thank you for taking the time to send us this feedback. We would like to apologize for the experience you had at the Hair Color Bar and we want to make this right. Our team will be reaching out to you shortly to assist.
Very disappointed with jet black colored on my hair.. you hair specialists are not Trained ones to do their job and you guys don't care about it. I will have to spend 400 to correct now . Do not recommend this place to anyone . Not worth it Pooja Buti
Business response:
Hi Pooja, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Can you please reply here with your name or email so we can reach out to assist? We look forward to hearing from you.
I went in to get a root touch up and partial highlights. It took about 2 hours. When the young lady was done, my hair looked exactly the same as when I walked in (but more damaged). I wasn't happy especially cause you could still see my grays. The receptionist said she'd book me for a manager chair (as I understood a manager would be assisting me or making the correction). When I came in for my correction, the same exact hairstylist came to assist me. What?? I said I thought a a manager was going to fix my hair. She then got... read more
Business response:
Hello Song, we are so sorry to hear about your experience. Thanks for reaching out about this important issue. We take your concerns and those mentioned in the lawsuit very seriously. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Please know that our permanent hair color formulas have been clinically tested under the supervision of an independent, board-certified dermatologist with participants of va... read more
BUYER BEWARE! I'm posting a review after 2 consecutive nightmare appointments at this San Ramon location. 12/16/2022 summary shared with Madison Reed customer service about my appointment for roots-only coloring: 1- The stylist almost used an old color. 2- The stylist roughly combed through my hair and PAINFULLY RAKED OVER BOTH OF MY EARS & RESPONDED DEFENSIVELY about it being an accident. 3- The stylist heavily brushed dye past my hairline, which LEFT A DARK & OBVIOUS STAIN AROUND MY FACE THAT WAS NOT EASILY REMOVED, EVE... read more
Business response:
Hi MM M., we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Color turned out beautifully, especially the roots, which is what I was concerned about. The service was not recommendable. Color dripped onto my smock and was left there till after rinsing off. When I returned to my car after blowout and styling I noticed my ear was full of hair color. It was a dark color so very noticeable. My ear was burning after wiping off with tissue since ut was almost 2 hours now. Not sure how no one noticed that.
Business response:
Hi Shaheen, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap.
I called to cancel my appointment said no problem they didn't and they charged me anyway I want my money back for nothing please.
Business response:
Hi Stephanie, we're concerned about your recent experience at the Hair Color Bar and would love the opportunity to make this right. Based on the information provided here, we are unable to locate your account with us. Would you please reply with your name or email so we can reach out to connect and take care of you? Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Frequently asked questions about Madison Reed Hair Color Bar San Ramon
How is Madison Reed Hair Color Bar San Ramon rated?
Madison Reed Hair Color Bar San Ramon has a 3.6 star rating with 218 reviews.
When is Madison Reed Hair Color Bar San Ramon open?
Madison Reed Hair Color Bar San Ramon is closed now. It will open at 9:00 a.m.