Madison Reed Hair Color Bar San Ramon

3.6

Hair Salons
San Ramon, CA

About this business

Beauty Hair Salons

Location details

6000 Bollinger Canyon Rd, Suite 1516, San Ramon, CA, 94583, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 7:00 p.m.
Tue	9:00 a.m. to 7:00 p.m.
Wed	9:00 a.m. to 7:00 p.m.
Thu	9:00 a.m. to 7:00 p.m.
Fri	9:00 a.m. to 7:00 p.m.
Sat	9:00 a.m. to 7:00 p.m.
Sun	11:00 a.m. to 6:00 p.m.

3.6218 reviews

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Nancy D.

a year ago

Horrible place to go. Your hair will fall out and they do not know how to match your roots with your hair color.

Business response:

Hello Nancy, We care deeply about our guests and the experience we provide, and we make every effort to rectify any issues. We have communicated with you this year on multiple occasions, both privately and publicly to resolve your situation to the best of our ability.

Ilenna E.

a year ago

Messed up my hair badly. Too embarrassed to show pictures. Go to a real salon and save yourself.

Business response:

Hi Ilenna, thank you for taking the time to send us this feedback. We are so sorry to hear that your color results were not as expected, and we want to make this right. Our team will be reaching out to you shortly to take care of you.

Suhaas B.

a year ago

If you want to burn your hair and BLEACH your dress don't look any further than this place. Consolation price being i was not charged for destroying my hair. Their "BUSY" district manager is supposed to get back to me when her time permits !!!!

Business response:

Hi Suhaas, we're concerned about your recent experience at the Hair Color Bar and would love the opportunity to make this right. Based on the information provided here, we are unable to locate your account with us. Would you please reply with your name or email so we can reach out to connect and take care of you? Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.

Brenda H.

a year ago

I was really hoping I'd love this place since it's conveniently located. However, my experience could not have been more unpleasant. The worst part was the actual hair color was completely not what we discussed. Never again.....please let me know how to contact you as requested below..

Business response:

Hi Brenda, we're concerned about your recent experience at the Hair Color Bar and would love the opportunity to make this right. Based on the information provided here, we are unable to locate your account with us. Would you please reply with your name or email so we can reach out to connect and take care of you? Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.

Lani S.

2 years ago

I'm a member that shows up every time. Today I was late and had my appointment canceled and charged $40.

Business response:

Hi Lani, thank you for taking the time to send us this feedback. We would like to apologize for any misunderstanding. A late fee will process automatically when an appointment is canceled within 24hours. We'd love to help with your account, and we want to make this right. Our team will be reaching out to you shortly to take care of you.

Lizzy M.

2 years ago

I have coming here since they opened. I am part of the loyalty membership where I can get unlimited roots. First, the color is beautiful. I love the products and the color is similar to natural hair color. However, there are two reasons for the 2 stars. First, I originally started this subscription paying about $60, and now... $80!! I did not receive any notifications about the increase and feel frustrated by that. Also, when they request a tip checkout, it is based on the $80 fee, which also includes taxes... and a tip shou... read more

Business response:

Hi Lizzy, thank you for taking the time to send us this feedback. We would like to apologize for the communication with our staff and lack of beverage service, and we want to make this right. Our team will be reaching out to you shortly to take care of you.

Katrina O.

2 years ago

My hair color got messed up. I was here yesterday for roots and gloss service. The lady who colored my hair asked me twice if I want to use the same color (umbria-light brown) and I said yes. When I got home with completely dry hair, I noticed that my roots are a lot darker than the rest of my hair. I checked my Madison account for my orders, and there I saw that she put the color Torino-(dark brown )instead of the color I had on my previous order. Im so disappointed. I dont know why she messed it up because Torino is n... read more

Business response:

Hi Katrina, thank you for taking the time to send us this feedback. We would like to apologize for the incorrect shade being applied over the weekend and we want to make this right. Our team will be reaching out to you shortly to take care of you.

Katrina B.

2 years ago

Business response:

Jessie S.

2 years ago

I used to love coming to this location and have been for over a year! Allison the previous manager always paid attention to her clients needs and preferences! I have a ton of grey hairs( have been greying since I was 11)- my temples is always a challenge; after getting different colorist every time, I was lucky to have my hair colored by Vibi- she got every hair colored and Allison made sure if Vibi was working on the day of my appointment she was assigned to me; or she personally colored my hair- Well, the new manager could... read more

Business response:

Hi Jessie, we're concerned about your recent experience at the Hair Color Bar and would love the opportunity to make this right. Based on the information provided here, we are unable to locate your account with us. Would you please reply with your name or email so we can reach out to connect and take care of you? Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.