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Maggie McFly's | Brookfield
- Restaurants
- Brookfield, CT
About this business
Location details
195 Federal Road, Brookfield, CT, 06804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
Visited Maggie McFly's for the first time yesterday. I'll start with the positives. Really nice atmosphere, clean open kitchen, you can see your meal get cooked, if preferred. Large booths and ample seating. They have quite a few gluten free options/substitutions and the food was actually really good with large portions. Priced menu items are ok ($9.99 for a wedge salad, I thought was a little pricey). Now the negatives: Large menu with too many items, so takes a while to order (no kidding, it's a binder filled with waaay... read more
Business response:
Hi Rachel, I apologize for the long wait. We did have quite a few large parties from all of the graduations in the area. We do try our very best to be extra prepared for these events, but we are a scratch kitchen and to time the different items to come out at the same time can be quite difficult. We are always working on improving our service standards and will be better prepared for this next year. I appreciate your feedback and will be sure to utilize it to make sure that all of our staff is being diligent in regards to ... read more
Four of us went to Maggie's to celebrate a birthday. We ordered a bottle of prosecco, then waited 15-20 minutes for that to come. After 30 minutes she took our order and when the food finally came 35 minutes later out of 4 people 2 orders were wrong. She had no idea what she was doing. The service was deplorable!!!
Business response:
Hi Carla, I am very sorry to hear that you did not receive excellent service during your visit. I never want our guests to leave unhappy or unsatisfied. Would you be able to private message me? I would like to look further into this and I was wondering if you could possibly provide some additional details. I hope to hear from you soon.
Food was only OK and service was below normal. A family of 9 left a hockey game and were headed home. We called Maggie's from the car and they told us the wait was10 minutes. We told them no problem we were 15 minutes out and left our name. When we arrived we were told it was a 30 minute wait. Of the 9 of us 3 were kids. We would have gone somewhere else if we knew we had to wait 30 minutes. We waited anyway. The server took forever to get to our table. When she finally arrived she took our order. We didn't see the... read more
Business response:
Hi Steve, Thank you for sharing your feedback with me. I apologize that your service was not up to par during your visit. Unfortunately, being a scratch kitchen, dishes can take a bit longer than items that are cooked in another restaurant that are pre-made. I completely understand your frustration though, having attended a few hockey games and practices myself. If you would, please private message me so I may address this with the staff who was responsible for taking care of you and hopefully so I can rectify the situation ... read more
Not very good not very clean outdoors area repulsive the food was good but the flies were all over the place
Business response:
Thanks for your amazing review!! We love that you enjoyed your experience at Maggie McFlys! We can't wait for you to come back and dine with us! We love great 5 star reviews! Since you gave us one we would like to give you something as well! Please send us a private message with all your contact info!
Employees get rowdy and drink a lot after their shift at the bar. You can hear them from the bathrooms. Shot after shot after shot screaming "shots! shots! shots!". I recommend going to this place before all the employees get off and start drinking. It happens pretty much every weekend I go. It would be a nice place otherwise. Food is good.
Terrible experience every time. Last time I got my app before our drinks. This time over 15 minutes and no server ever came over. Finally got server and put order in Then the server assured that they would discount check for our wait. Never got offered 2nd drink...had to send back veggie burger because it was completely mush.. They took off the veggie burger because we didn't want another one, I was finished with my lunch that we shared, however then the server brought it out anyway. They took off 1.90 for our wait time.Didn... read more
Business response:
Thank you for your feedback. I am sorry that you had these issues and they were not handled in the manor on which they should have been. If you can please send me a private message in order to speak with you further on these issues.
The place looked like a tornado went through it! The floors were all full of napkins and other debris. Just very unappealing. Also the manager's shirt was filthy and the waitress said that she was looking for the bar tender after I ordered some wine. Very unprofessional. Not returning to this establishment ever!
Business response:
Thank you for your review. We are sorry the restaurant wasn't clean and neat as a standard we always pride ourselves in! Besides the napkins on the floor we do hope you stayed and dined with us! Again, thank you for your Review I will speak to the management team at this restaurant location to ensure that we have a clean and tidy restaurant! We hope to see you soon!
If I could give 0 stars I would!!! Food is terrible and staff is rude! Went there for Mother's Day buffet which was overpriced for the small variety of terrible food they offered. We had a 1:00 pm reservation and weren't seated til 1:30, then we were rushed off our table less than an hour later..there were 9 of us! We were even approached twice to leave because they needed the table, even when we were already standing putting our coats on. We used to patronize Maggie's often but now my whole family has removed it from o... read more
Don't offer a late night menu if you not going to uphold it. I come here every week late because my jobs keep me from eating during the day. Every week I come and every week it's a oh sorry whoops. I also have to send people to late night menus thus Maggie mcflys. I now have to reconsider. Thanks for wasting my time and hopes.
Business response:
HI, Daniel. Thank you for taking the time to give us your feedback. We're sorry to hear you had issues trying to get the late night menu! This should not be the case! As you said, if we offer it, we should have it! We will address this with the staff and management team and ensure the late night menu is happening as advertised. We hope you'll try us again soon!
Frequently asked questions about Maggie McFly's | Brookfield
How is Maggie McFly's | Brookfield rated?
Maggie McFly's | Brookfield has a 4.4 star rating with 2,431 reviews.
When is Maggie McFly's | Brookfield open?
Maggie McFly's | Brookfield is open now. It will close at 11:00 p.m.