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Maggie McFly's | Brookfield
- Restaurants
- Brookfield, CT
About this business
Location details
195 Federal Road, Brookfield, CT, 06804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
always takes nearly an hour at least go get food. Never see anyone in the kitchen. Don't go id You're hungry
Business response:
Hello Greg, We’re sorry to hear about the long wait you experienced. We understand how frustrating that can be, especially when you’re hungry. We’ll share your feedback with our team to see where improvements can be made. Thanks for letting us know. Sincerely, Team Maggie McFly's
Greasy disgusting food. Makes TGIF, Applebee's, Red Lobster, and Hooter's look like Michelin star restaurants.
Business response:
Hello JJ, We’re really sorry to hear that your experience didn’t meet your expectations. We aim to provide great meals, and it’s clear we missed the mark during your visit. We take all feedback seriously and will look into the issues you’ve raised. Thank you for sharing your thoughts, and we hope you'll consider giving us another chance in the future to show you a better experience. Sincerely, Team Maggie McFly's
After having a bad experience 2 months ago I swore I would not go back here but my daughter wanted to go, and this time was worse than the last. The service and food has gone down hill big time. My wife ordered a salad with grilled chicken and dressing on the side. Of course it came out drenched in dressing. They said they would get her a new one which took 25 minutes, my daughter and I finished our meals before her salad came back and this time it had cheese on it which my wife asked the first time cause she can't eat dairy... read more
Business response:
Hello Marc, I’m truly sorry to hear about your recent experience and the repeated issues with your wife’s salad. It’s disappointing to hear that we didn’t meet your expectations, especially after your previous visit. This is not the level of service or quality we aim to provide. I appreciate you bringing this to our attention. We’d like to make things right, and your feedback will be used to address these concerns with our team. If you’re open to discussing this further, please reach out to us directly at [contact@maggiemcf... read more
went in last night for dinner and it was not a happy experience. My waiter got my drink order wrong twice - how hard is it to get a vodka on the rocks drink order wrong. First it came with soda and then it came without ice! I ordered the lobster cobb and it had no corn salad and it was 1/4 covered with cold edamame - I would not have ordered the salad if I had known of the substitution. Called there today and was told I should have called the manager if I had a problem. I had waited quite awhile for the salad, and at tha... read more
Business response:
Hello Muriel, We sincerely apologize for the disappointing experience you had during your recent visit. It's unacceptable that your drink order was incorrect multiple times, and we understand the frustration this caused. Please know that we are addressing this issue with our staff to ensure it doesn't happen again. Regarding the lobster cobb salad, we apologize for the substitutions that were made without your prior knowledge. We understand your disappointment and regret any inconvenience caused. We regret that your attempt... read more
Mother's Day and was told a total of 4 times 11/2 seating was applied to table. Service was awful. The server bought out 1/2 meals and took another 20 min to bring out the rest. My recommendation is if you are a mother and are going here to experience a special day don't go here.
Business response:
Hello Kristen, We're truly sorry to hear about the disappointing experience you had on Mother's Day at our restaurant. It's disheartening to learn that the service did not meet your expectations, especially on such an important occasion. We understand the significance of Mother's Day and the desire for a memorable and enjoyable dining experience. The delays in service and the incomplete meal presentation you described are unacceptable, and we apologize for any inconvenience or frustration they may have caused. Your feedback... read more
One star for poor service. Food was good, ambiance great. We moved from outdoors to the bar inside. I know jerk move. It was a nice day that turned cold fast. The bar was not full, there was plenty of room for our three persons. We settled up with our server to avoid any confusion. Our server Malik was great and continued to take care of us after we moved indoors, AS NOONE ELSE WOULD. The two bartenders Whitney and Daniel did not engage with us at anytime. Not one, "how ya doin". Our food came, and we had to get o... read more
Business response:
Hi S G, We deeply apologize for the disappointing experience you encountered during your recent visit. It's disheartening to hear that you didn't receive the level of service and attention that we strive to provide to all of our guests. While we're glad to hear that Malik provided excellent service to you, we're sincerely sorry for the lack of engagement and attentiveness from our other team members. This behavior is not reflective of our standards, and we'll address this issue with them immediately to ensure that all guest... read more
The service has gone way down hill here. Service sucks! Seated with sticky gross menus and we waited for a server to at least ask us if we wanted drinks. We waited 15 minutes and walked out. On our way out we stopped at the front kiosk and told someone about the bad service and told them we would never be coming back. They just shrugged their shoulders like they could care less. Take my advise avoid this place at all costs!!!
Business response:
Hello Matt, We sincerely apologize for the disappointing experience you encountered during your recent visit to our restaurant. Your feedback is deeply concerning to us, as providing excellent service is a top priority. We're truly sorry that you were seated with sticky menus and experienced a significant delay in being attended to by our servers. This is not reflective of the level of service we strive to provide, and we understand your frustration with the situation. Furthermore, we're disappointed to hear that your conc... read more
Horrible food quality! My family of 6 took my elderly mom here because we heard that it had been remodeled. My son's ordered chicken sandwich, they all said they were awful. My husband ordered a hamburger that was over cooked and like a hockey puck. I ordered a Corned beef sandwich that was extremely fatty and hard chunks of meat. The Nachos were even tasteless meat on chips. We all ended up getting McDonald's when we left hungry. I won't be going back again
Business response:
Hello Beth, We sincerely apologize for your experience and are disappointed to hear your impression was not a great one. Were you able to speak with a team member to have them warm it up or remake it? We always strive to make sure our guests can enjoy their food. We appreciate you reaching out and are sorry to learn that our customer service has fallen short of the level you deserve. We apologize for all of your inconveniences and we hope you will give us another chance!! Sincerely, Team Maggie McFly's
Had the opportunity to visit Maggie McFly's in Brookfield today for the first time - and will not be returning. I have always wanted to visit this restaurant and was glad to have the opportunity to try it today - but the food was disappointing. I tried the Pilgrim sandwich which turned out to be 2 slices of turkey on toast (menu says it is brioche), with a thin spread of cranberry sauce on the bread, and some sort of "stuffing" that was maybe apples & cranberry halves - overall disappointing and not worth the $15+ price. Pa... read more
Business response:
Hello Moi, Thank you for taking the time to share your feedback about your recent visit to Maggie McFly's in Brookfield. We sincerely apologize for the disappointment you experienced with both the Pilgrim sandwich and the bacon cheeseburger, as well as the quality of the fries. Your detailed description of your experience is invaluable to us as we continually strive to improve our food and service. We understand the importance of delivering a memorable dining experience, and it is disheartening to learn that we fell short o... read more
Frequently asked questions about Maggie McFly's | Brookfield
How is Maggie McFly's | Brookfield rated?
Maggie McFly's | Brookfield has a 4.4 star rating with 2,431 reviews.
When is Maggie McFly's | Brookfield open?
Maggie McFly's | Brookfield is closed now. It will open at 11:00 a.m.