This profile has been claimed by the business owner or representative.
Maggie McFly's | Brookfield
- Restaurants
- Brookfield, CT
About this business
Location details
195 Federal Road, Brookfield, CT, 06804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
went in last night for dinner and it was not a happy experience. My waiter got my drink order wrong twice - how hard is it to get a vodka on the rocks drink order wrong. First it came with soda and then it came without ice! I ordered the lobster cobb and it had no corn salad and it was 1/4 covered with cold edamame - I would not have ordered the salad if I had known of the substitution. Called there today and was told I should have called the manager if I had a problem. I had waited quite awhile for the salad, and at tha... read more
Business response:
Hello Muriel, We sincerely apologize for the disappointing experience you had during your recent visit. It's unacceptable that your drink order was incorrect multiple times, and we understand the frustration this caused. Please know that we are addressing this issue with our staff to ensure it doesn't happen again. Regarding the lobster cobb salad, we apologize for the substitutions that were made without your prior knowledge. We understand your disappointment and regret any inconvenience caused. We regret that your attempt... read more
Mother's Day and was told a total of 4 times 11/2 seating was applied to table. Service was awful. The server bought out 1/2 meals and took another 20 min to bring out the rest. My recommendation is if you are a mother and are going here to experience a special day don't go here.
Business response:
Hello Kristen, We're truly sorry to hear about the disappointing experience you had on Mother's Day at our restaurant. It's disheartening to learn that the service did not meet your expectations, especially on such an important occasion. We understand the significance of Mother's Day and the desire for a memorable and enjoyable dining experience. The delays in service and the incomplete meal presentation you described are unacceptable, and we apologize for any inconvenience or frustration they may have caused. Your feedback... read more
One star for poor service. Food was good, ambiance great. We moved from outdoors to the bar inside. I know jerk move. It was a nice day that turned cold fast. The bar was not full, there was plenty of room for our three persons. We settled up with our server to avoid any confusion. Our server Malik was great and continued to take care of us after we moved indoors, AS NOONE ELSE WOULD. The two bartenders Whitney and Daniel did not engage with us at anytime. Not one, "how ya doin". Our food came, and we had to get o... read more
Business response:
Hi S G, We deeply apologize for the disappointing experience you encountered during your recent visit. It's disheartening to hear that you didn't receive the level of service and attention that we strive to provide to all of our guests. While we're glad to hear that Malik provided excellent service to you, we're sincerely sorry for the lack of engagement and attentiveness from our other team members. This behavior is not reflective of our standards, and we'll address this issue with them immediately to ensure that all guest... read more
The service has gone way down hill here. Service sucks! Seated with sticky gross menus and we waited for a server to at least ask us if we wanted drinks. We waited 15 minutes and walked out. On our way out we stopped at the front kiosk and told someone about the bad service and told them we would never be coming back. They just shrugged their shoulders like they could care less. Take my advise avoid this place at all costs!!!
Business response:
Hello Matt, We sincerely apologize for the disappointing experience you encountered during your recent visit to our restaurant. Your feedback is deeply concerning to us, as providing excellent service is a top priority. We're truly sorry that you were seated with sticky menus and experienced a significant delay in being attended to by our servers. This is not reflective of the level of service we strive to provide, and we understand your frustration with the situation. Furthermore, we're disappointed to hear that your conc... read more
Horrible food quality! My family of 6 took my elderly mom here because we heard that it had been remodeled. My son's ordered chicken sandwich, they all said they were awful. My husband ordered a hamburger that was over cooked and like a hockey puck. I ordered a Corned beef sandwich that was extremely fatty and hard chunks of meat. The Nachos were even tasteless meat on chips. We all ended up getting McDonald's when we left hungry. I won't be going back again
Business response:
Hello Beth, We sincerely apologize for your experience and are disappointed to hear your impression was not a great one. Were you able to speak with a team member to have them warm it up or remake it? We always strive to make sure our guests can enjoy their food. We appreciate you reaching out and are sorry to learn that our customer service has fallen short of the level you deserve. We apologize for all of your inconveniences and we hope you will give us another chance!! Sincerely, Team Maggie McFly's
Had the opportunity to visit Maggie McFly's in Brookfield today for the first time - and will not be returning. I have always wanted to visit this restaurant and was glad to have the opportunity to try it today - but the food was disappointing. I tried the Pilgrim sandwich which turned out to be 2 slices of turkey on toast (menu says it is brioche), with a thin spread of cranberry sauce on the bread, and some sort of "stuffing" that was maybe apples & cranberry halves - overall disappointing and not worth the $15+ price. Pa... read more
Business response:
Hello Moi, Thank you for taking the time to share your feedback about your recent visit to Maggie McFly's in Brookfield. We sincerely apologize for the disappointment you experienced with both the Pilgrim sandwich and the bacon cheeseburger, as well as the quality of the fries. Your detailed description of your experience is invaluable to us as we continually strive to improve our food and service. We understand the importance of delivering a memorable dining experience, and it is disheartening to learn that we fell short o... read more
Food is good. Service could improve. I think the young bartenders could benefit significantly from bartending training. The bartender doing the training needs training. Pouring a beer the correct way is a good start, we watched all 3 bartenders pour beer the wrong way resulting in beer get dumped out. We also were slowly surrounded by dirty glasses seen in the photo attached. 5-6 employees were contributing the dirty glasses and the bartenders were just conversing as you can also see in the photo. Training needs to be improv... read more
Business response:
Hello! We're truly sorry for the poor level of service you experienced at our bar top. It absolutely does not reflect how we pride ourselves as a company. We will be reaching out to our managers and team members in Brookfield to ensure they are properly attending to all our guests. Again, we are sorry, and we do hope you are willing to give us another chance! Sincerely, Team Maggie McFly's
We rented the golf simulator area for a surprise party. When we arrived there was still a party in the room. No tables had been bussed and the waitress was unsure how to get them out. The room which we reserved for 3 hours was not set up as promised, tables were a mess, trash on the floor. The apps were being brought out on time but no place to put them as they did not have clean tables or even an app table as promised. There was only 1 server for 20+ guests and we didnt receive drinks or even water for 50 minutes. The manag... read more
Business response:
Hi Candice, We would like to sincerely apologize for the troubles you experienced during your visit with your party. Customer service is always our top priority! If something goes wrong we want to fix it! If you could elaborate a little bit more on what went wrong, we want to be able to look into the issues that arose during your last visit. Please email us: contact@maggiemcflys.com if you would like to share more details. Sincerely, Team Maggie McFly's
Ordered takeout for the first tine. Online ordering was a bit confusing with multiple options including "XT S.O.S." whatever that might be. Order page and email confirmation said it would be an hour before food would be ready, but showed up 25 minutes early to check the place out and it was already bagged ready to go and also already cold. Had the potato's skins - which were three half potatoes with melted cheese and green onion. Not really skins, and also there was no bacon. The BLT wedge was basic, with lettuce and t... read more
Business response:
Hi Ed, We always appreciate hearing your feedback so we’re glad you brought this to our attention. We apologize for the experiences you have had at our Brookfield location. Being able to have an open conversation about the way we can make your next visit or takeout experience a better one is greatly valued. Takeout has been a long work in progress for us and we certainly are making adjustments as needed. We hope that if you do choose to try us out again, you’ll have a much better experience. Sincerely, Team Maggie McFly's
Frequently asked questions about Maggie McFly's | Brookfield
How is Maggie McFly's | Brookfield rated?
Maggie McFly's | Brookfield has a 4.3 star rating with 2,123 reviews.
When is Maggie McFly's | Brookfield open?
Maggie McFly's | Brookfield is closed now. It will open at 11:00 a.m.