This profile has been claimed by the business owner or representative.
Maggie McFly's | Brookfield
- Restaurants
- Brookfield, CT
About this business
Location details
195 Federal Road, Brookfield, CT, 06804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
Food is good. Service could improve. I think the young bartenders could benefit significantly from bartending training. The bartender doing the training needs training. Pouring a beer the correct way is a good start, we watched all 3 bartenders pour beer the wrong way resulting in beer get dumped out. We also were slowly surrounded by dirty glasses seen in the photo attached. 5-6 employees were contributing the dirty glasses and the bartenders were just conversing as you can also see in the photo. Training needs to be improv... read more
Business response:
Hello! We're truly sorry for the poor level of service you experienced at our bar top. It absolutely does not reflect how we pride ourselves as a company. We will be reaching out to our managers and team members in Brookfield to ensure they are properly attending to all our guests. Again, we are sorry, and we do hope you are willing to give us another chance! Sincerely, Team Maggie McFly's
We rented the golf simulator area for a surprise party. When we arrived there was still a party in the room. No tables had been bussed and the waitress was unsure how to get them out. The room which we reserved for 3 hours was not set up as promised, tables were a mess, trash on the floor. The apps were being brought out on time but no place to put them as they did not have clean tables or even an app table as promised. There was only 1 server for 20+ guests and we didnt receive drinks or even water for 50 minutes. The manag... read more
Business response:
Hi Candice, We would like to sincerely apologize for the troubles you experienced during your visit with your party. Customer service is always our top priority! If something goes wrong we want to fix it! If you could elaborate a little bit more on what went wrong, we want to be able to look into the issues that arose during your last visit. Please email us: contact@maggiemcflys.com if you would like to share more details. Sincerely, Team Maggie McFly's
Ordered takeout for the first tine. Online ordering was a bit confusing with multiple options including "XT S.O.S." whatever that might be. Order page and email confirmation said it would be an hour before food would be ready, but showed up 25 minutes early to check the place out and it was already bagged ready to go and also already cold. Had the potato's skins - which were three half potatoes with melted cheese and green onion. Not really skins, and also there was no bacon. The BLT wedge was basic, with lettuce and t... read more
Business response:
Hi Ed, We always appreciate hearing your feedback so we’re glad you brought this to our attention. We apologize for the experiences you have had at our Brookfield location. Being able to have an open conversation about the way we can make your next visit or takeout experience a better one is greatly valued. Takeout has been a long work in progress for us and we certainly are making adjustments as needed. We hope that if you do choose to try us out again, you’ll have a much better experience. Sincerely, Team Maggie McFly's
Good food. Great atmosphere. Service is slow. Server ignored us basically. Very crowded. I had to flag down the waitress to get ketchup as the one on the table was empty. Then again when we needed more to drink. Overall. Rating was marginally satisfactory. Very expensive as well
Business response:
Hello Don, We appreciate you bringing this matter to our attention. We strive to fix these problems quickly and adequately. Customer service has always been our top priority at Maggie McFly's! We hope you are willing to give us another try at one of our other locations. Sincerely, Team Maggie McFly's
The golf simulator is cool, beside that the food is average and service is VERY slow ESPECIALLY if you're doing the golf simulator. They had one very cool drink called babies dream house that was amazing. Waiter was very apologetic about the slow service. Wouldn't come here if it weren't for the golf thing
Business response:
Hi Brittany, We're so glad you enjoyed our golf simulator and specialty cocktails! We pride ourselves on providing a memorable and unique dining experience to guests. We would also like to apologize that our service was not up to the standard you deserved that day. We sincerely hope to see you again and change your view. Best, Team Maggie McFly's
I wasnt really taken with this place.. things were up and down from the start. Someone in my group called DAYS in advance to make a reservation, the hostess accepted, get there and they magically dont take reservations..? Ok. Now to wait for our table. We are put in a back room with a server who was clearly overwhelmed with no help. Had to ask several times for water AND water glasses. The menu is wayyyyy too big and doing the most. Idk. I think they need to fix some things.
Business response:
Hello Sam, We're so sorry to hear your experience with us wasn't a good one! We strive to create a unique and memorable experience for all our customers. When something goes wrong we want to fix it! Please know we will be reaching out to our management team regarding the service you received. Again, we're sorry and we hope you'll give us another chance to serve you. Sincerely, Team Maggie McFly's
Maggie's has a menu the size of a phone book, which is nice but also very time consuming to comb through. Our party of four was celebrating a birthday and I was disappointed in the time it took to get out food and the lack of attention to detail from the staff. I'd say never order the Lamb Gyro and never expect the honey mustard to actually contain honey or mustard. The manager was inattentive and left the wait staff out to dry. When our food was delayed the poor waitress was unaware and when we brought it to her attention s... read more
Maggie McFly's is spacious with a nice atmosphere, but the food and service are both lacking. Our server was scarce, and, even though more tables were empty than full, we hardly saw her. One person's water was served in dirty glass with food encrusted on it. Both food and drink service were extremely slow, and when the food came.... Burgers were not cooked as ordered, and the Crab Hash was much more of a potato hash with just some flecks of crab in it, with the eggs also not cooked as ordered. We waited, but could not ... read more
Business response:
Hi Jonathan, We sincerely apologize for your poor experience at our Brookfield location. This is not the typical service we provide our guests, we would like a few more details on your visit. If you could please email us at contact@maggiemcflys.com. Sincerely, The MM Team
In response to the management reply I got. We would've loved to inform the server or manager if either one ever came by, which they didn't.
Business response:
Hi Brandon, We apologize for your poor experience. We take pride in our diverse menu which has options for all our guests regardless of dietary restrictions, we are also rather accommodating when it comes to customizations within our dishes. You may have enjoyed your chicken and waffles a bit more if the maple gravy was on the side and you could control the sweetness of your dish. Please in the future do not hesitate to inform your sever or management if you do not love your dish, we do not want any of our guests leaving un... read more
Frequently asked questions about Maggie McFly's | Brookfield
How is Maggie McFly's | Brookfield rated?
Maggie McFly's | Brookfield has a 4.4 star rating with 2,431 reviews.
When is Maggie McFly's | Brookfield open?
Maggie McFly's | Brookfield is open now. It will close at 11:00 p.m.