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Maggie McFly's | Brookfield
- Restaurants
- Brookfield, CT
About this business
Location details
195 Federal Road, Brookfield, CT, 06804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
Good food. Great atmosphere. Service is slow. Server ignored us basically. Very crowded. I had to flag down the waitress to get ketchup as the one on the table was empty. Then again when we needed more to drink. Overall. Rating was marginally satisfactory. Very expensive as well
Business response:
Hello Don, We appreciate you bringing this matter to our attention. We strive to fix these problems quickly and adequately. Customer service has always been our top priority at Maggie McFly's! We hope you are willing to give us another try at one of our other locations. Sincerely, Team Maggie McFly's
The golf simulator is cool, beside that the food is average and service is VERY slow ESPECIALLY if you're doing the golf simulator. They had one very cool drink called babies dream house that was amazing. Waiter was very apologetic about the slow service. Wouldn't come here if it weren't for the golf thing
Business response:
Hi Brittany, We're so glad you enjoyed our golf simulator and specialty cocktails! We pride ourselves on providing a memorable and unique dining experience to guests. We would also like to apologize that our service was not up to the standard you deserved that day. We sincerely hope to see you again and change your view. Best, Team Maggie McFly's
I wasnt really taken with this place.. things were up and down from the start. Someone in my group called DAYS in advance to make a reservation, the hostess accepted, get there and they magically dont take reservations..? Ok. Now to wait for our table. We are put in a back room with a server who was clearly overwhelmed with no help. Had to ask several times for water AND water glasses. The menu is wayyyyy too big and doing the most. Idk. I think they need to fix some things.
Business response:
Hello Sam, We're so sorry to hear your experience with us wasn't a good one! We strive to create a unique and memorable experience for all our customers. When something goes wrong we want to fix it! Please know we will be reaching out to our management team regarding the service you received. Again, we're sorry and we hope you'll give us another chance to serve you. Sincerely, Team Maggie McFly's
Maggie's has a menu the size of a phone book, which is nice but also very time consuming to comb through. Our party of four was celebrating a birthday and I was disappointed in the time it took to get out food and the lack of attention to detail from the staff. I'd say never order the Lamb Gyro and never expect the honey mustard to actually contain honey or mustard. The manager was inattentive and left the wait staff out to dry. When our food was delayed the poor waitress was unaware and when we brought it to her attention s... read more
Maggie McFly's is spacious with a nice atmosphere, but the food and service are both lacking. Our server was scarce, and, even though more tables were empty than full, we hardly saw her. One person's water was served in dirty glass with food encrusted on it. Both food and drink service were extremely slow, and when the food came.... Burgers were not cooked as ordered, and the Crab Hash was much more of a potato hash with just some flecks of crab in it, with the eggs also not cooked as ordered. We waited, but could not ... read more
Business response:
Hi Jonathan, We sincerely apologize for your poor experience at our Brookfield location. This is not the typical service we provide our guests, we would like a few more details on your visit. If you could please email us at contact@maggiemcflys.com. Sincerely, The MM Team
In response to the management reply I got. We would've loved to inform the server or manager if either one ever came by, which they didn't.
Business response:
Hi Brandon, We apologize for your poor experience. We take pride in our diverse menu which has options for all our guests regardless of dietary restrictions, we are also rather accommodating when it comes to customizations within our dishes. You may have enjoyed your chicken and waffles a bit more if the maple gravy was on the side and you could control the sweetness of your dish. Please in the future do not hesitate to inform your sever or management if you do not love your dish, we do not want any of our guests leaving un... read more
Haven't been here in a year...needless to say I'm not in a rush to go back! Sat down for lunch with my parents and there were two nasty plates on the table! TWO! It would be impossible for nobody to notice this! I'd hate to see the state of their kitchen if this is how tables were/are reset! I am done with every Maggie's establishment, and I recommend you be as well!
Business response:
Hi Erica, I apologize for your poor experience. I will be speaking with the team so that we can address the issues you encountered appropriately. We will work on making sure that the expectation of guest service is reiterated and that the bartenders work on their teamwork skills. Both of these are essential to a well-working restaurant and I appreciate you letting me know. If there is anything that we can do during your next visit to make it more enjoyable, please do not hesitate to reach out to our team. We always want to m... read more
I had a very disappointing experience at Maggie McFly's in Brookfield. The remodel is nice and the service was fine, however, the meal was very disappointing. I ordered scallop tacos, which were supposed to be served with chili sauce and bacon. The tortillas were not warmed, the scallops were slathered in chili sauce, making it impossible to taste the scallop, and, rather than bacon, there was uncooked meat which looked like ham on top. To add insult to injury, they charged an additional $2.99 PER TACO because they were "spe... read more
Business response:
Hi Carolyn, It seems we did respond to your email, we look forward to your next visit to put that gift card to use and help you find a dish you may enjoy more!
I just went there tonight with my husband. I've not been to a Maggie McFly's in years, now I remember why. The food was mediocre at best. I had the lamb gyro with fries; The lamb was so dry I thought I was eating the skin of the lamb. The lamb was so tough and chewy, and the gyro is more lettuce than anything else. I think they had that meat seating there all day it was like jerky meat. The fries were stale and the iced tea was watered down. My husband ordered the bang bang with shrimp and chicken and that was like a bucket... read more
Business response:
Hello Laura, We are very disappointed to hear that you did not enjoy the lamb gyro and your husband did not enjoy the bang bang shrimp and chicken dish. We take great pride in the quality of our food and this is not the way our food should be prepared or taste. We will be reaching out to discuss with our Brookfield Kitchen Manager. We are very sorry for the disappointment! In the future, if you order something while dining with us and do not enjoy it, please let a manager know as they will be happy to replace it with someth... read more
Frequently asked questions about Maggie McFly's | Brookfield
How is Maggie McFly's | Brookfield rated?
Maggie McFly's | Brookfield has a 4.3 star rating with 2,123 reviews.
When is Maggie McFly's | Brookfield open?
Maggie McFly's | Brookfield is open now. It will close at 11:00 p.m.