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Maggie McFly's | Brookfield
- Restaurants
- Brookfield, CT
About this business
Location details
195 Federal Road, Brookfield, CT, 06804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
Wow what a difference, I posted a great review of two visits to the restaurant. This time it was my wife's Birthday and I wish we went somewhere else. We ordered takeout, We got the Ahi tuna nacho appetizer, the Ahi Tuna meal and the seafood casserole and a side of french fries. When I got home we realized we were missing an item. My wife called back and mentioned it and said she didn't want to pick up the item because she just wanted to have her birthday dinner together, but the manager convinced her that it would be quick.... read more
I hate to do this to a restaurant but it needs to be done. Horrible service and mismanaged. One of the worst experiences I have ever had. They were obviously short staffed and didn't realize it and it is very mismanaged. We asked to be seated inside and the hostess sat us at a bar high top table right next to a huge opened sliding door, frustrating because we got very cold. The manager took our drink order and then the bartender took our food order about 15 minutes later. Then we saw no one for 20 minutes. I pushed our empty... read more
Business response:
Hello Amelia, We are very sorry that this was the experience you had! We will discuss these issues with our Management Team to ensure it does not happen again. We hope you will give us another chance! All the Best, Team Maggie McFly's
Maggie McFly's Middlebury location was always my favorite place. Went to Brookfield last night.. absolutely TERRIBLE! My fiancé never complains, & will never go back there. Service was absolutely horrible. Server was extremely lazy (couldn't even find her for a long time & didn't check on us).. & she had a huge attitude. Fish n Chips were horrible.. so when someone finally came over (which ended up being a manager), we sent it back. We ordered a salad because manager said it would be really quick.. well, it took FOREVER. I w... read more
Business response:
Hello Lisa, We would like to apologize for the fact that your server was not very attentive and had an attitude! That is completely unacceptable! We also would like to apologize for the long wait you had - especially since you were not compensated for it! Customer service and satisfaction are always a top priority!! As an apology, we would like to send you a gift card for all of your inconveniences... please send an email with your address to contact@maggiemcflys.com so we can send that to you! ~Team Maggie McFly's
I've eaten at Maggie's before, at a couple of locations and love the Thai lettuce wraps. We went to the Middlebury location. I was really looking forward to supporting them during this weird time. My BF and I arrived at approximately 2:00 on a Sunday and observed that they were pretty busy, but had outdoor seating set up. We walked into the bar area to see the hostess and get a table, but there was no one there. We approached the bar and the bartender asked if we wanted a seat. They had nice plexiglass dividers for the... read more
Business response:
Hello Kimberley, We apologize for the bad experiences you had at our Middlebury and Brookfield locations. We will make sure to reach out to our management team in each location to ensure this never happens again. It is completely unacceptable to have a customer walk into a dirty restaurant and even more so, for a customer to walk out because of it! Maggie McFly's holds our team accountable for keeping everything clean and presentable, and we will certainly make sure this does not happen again! - Team Maggie McFly's
Whether ordering in the restaurant or on the phone for pickup, there is always a portion of the order missing or incorrect. When dining in, expect to wait a long time for your food even when not crowded. Too many other local restaurants to choose from; don't waste your time.
I ate at Maggie Mc'Fly's last night. Hands down the WORST dining experience of my life. I am newly engaged, and was celebrating with my newly announced bridesmaids. For the past three times I had been there, I was not carded, and since I was not paying for the meal this time I did not think to bring my wallet. (I completely understand being wary of not serving to someone without identification). However, I did not expect to be treated with such hostility by the manager the entire night. As we waited OVER AN HOUR for our food... read more
My family and I went to celebrate my wife's birthday. We called ahead and reserved one of the golf simulators, the plan was to have a few appetizers and drinks while using the golf simulator. The service was good, waitresses were attentive and the food came out hot. My daughters were disappointed that the cup cake featured on "Cupcake Wars" was not available. The golf simulator was a different story, several times it froze and had to be re - started until finally we decided that we had had enough. The staff was atten... read more
Business response:
Hi Sean! I am glad you enjoyed your service and food, but I am upset to hear about your golfing experience. I am currently having my team look into the issue, and we hope to make it up to you with a great golfing session.
My wife has a gluten sensitivity. She ordered GLUTEN FREE pasta with lobster Mac n cheese.. she got REGULAR pasta with NO lobster.. we won't send food back, we do t like the taste of spit and your establishment reminds me of the spit and snot type... if you can't hire competent staff, we won't back. It's not rocket science, just because you ran out of gluten free pasta doesn't mean you can substitute regular pasta.. my wife had heartburn and worse all night. The owner owes an apology. Still no apology.
Business response:
Hi Brandon, The manager on duty personally made the Gluten Free Lobster Mac and Cheese you are referring to. We know this because it was the only one that went out. It was made with gluten free pasta, as we take dietary restrictions extremely seriously. We do not make a full portion mac and cheese that does not come with lobster. It must have been enjoyable, seeing as you had your server wrap it for you for you to take it home. Enjoy your day.
I used DoorDash to place my order - but this wasn't doordash's mistake. I placed an order, for my husband my kids and myself (7 months pregnant with twins) so we are limited to driving out which is why we like DoorDash. We just moved in today so all of our things are packed up - we called the restaurant to confirm our order with Joe once the DoorDash was placed just to make sure everything was correct on their end to which he confirmed yes. Wait 50 minutes for the food to arrive - I'll attached screenshots of our order and t... read more
Business response:
Hi Tania, We sincerely apologize about your experience and completely understand your frustration. Whether the mistakes made were our own or DoorDash's, it doesn't change the fact that you were left disappointed. We also apologize about the way our staff handled the matter and can assure you we will be looking into this. During the last few weeks, our corporate office has been working from home so we apologize if you were not given a response. We would love to speak with you further as we feel this situation has not been ful... read more
Frequently asked questions about Maggie McFly's | Brookfield
How is Maggie McFly's | Brookfield rated?
Maggie McFly's | Brookfield has a 4.3 star rating with 2,123 reviews.
When is Maggie McFly's | Brookfield open?
Maggie McFly's | Brookfield is open now. It will close at 11:00 p.m.