This profile has been claimed by the business owner or representative.
Maggie McFly's | Brookfield
- Restaurants
- Brookfield, CT
About this business
Location details
195 Federal Road, Brookfield, CT, 06804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
Haven't been here in a year...needless to say I'm not in a rush to go back! Sat down for lunch with my parents and there were two nasty plates on the table! TWO! It would be impossible for nobody to notice this! I'd hate to see the state of their kitchen if this is how tables were/are reset! I am done with every Maggie's establishment, and I recommend you be as well!
Business response:
Hi Erica, I apologize for your poor experience. I will be speaking with the team so that we can address the issues you encountered appropriately. We will work on making sure that the expectation of guest service is reiterated and that the bartenders work on their teamwork skills. Both of these are essential to a well-working restaurant and I appreciate you letting me know. If there is anything that we can do during your next visit to make it more enjoyable, please do not hesitate to reach out to our team. We always want to m... read more
I had a very disappointing experience at Maggie McFly's in Brookfield. The remodel is nice and the service was fine, however, the meal was very disappointing. I ordered scallop tacos, which were supposed to be served with chili sauce and bacon. The tortillas were not warmed, the scallops were slathered in chili sauce, making it impossible to taste the scallop, and, rather than bacon, there was uncooked meat which looked like ham on top. To add insult to injury, they charged an additional $2.99 PER TACO because they were "spe... read more
Business response:
Hi Carolyn, It seems we did respond to your email, we look forward to your next visit to put that gift card to use and help you find a dish you may enjoy more!
I just went there tonight with my husband. I've not been to a Maggie McFly's in years, now I remember why. The food was mediocre at best. I had the lamb gyro with fries; The lamb was so dry I thought I was eating the skin of the lamb. The lamb was so tough and chewy, and the gyro is more lettuce than anything else. I think they had that meat seating there all day it was like jerky meat. The fries were stale and the iced tea was watered down. My husband ordered the bang bang with shrimp and chicken and that was like a bucket... read more
Business response:
Hello Laura, We are very disappointed to hear that you did not enjoy the lamb gyro and your husband did not enjoy the bang bang shrimp and chicken dish. We take great pride in the quality of our food and this is not the way our food should be prepared or taste. We will be reaching out to discuss with our Brookfield Kitchen Manager. We are very sorry for the disappointment! In the future, if you order something while dining with us and do not enjoy it, please let a manager know as they will be happy to replace it with someth... read more
Wow what a difference, I posted a great review of two visits to the restaurant. This time it was my wife's Birthday and I wish we went somewhere else. We ordered takeout, We got the Ahi tuna nacho appetizer, the Ahi Tuna meal and the seafood casserole and a side of french fries. When I got home we realized we were missing an item. My wife called back and mentioned it and said she didn't want to pick up the item because she just wanted to have her birthday dinner together, but the manager convinced her that it would be quick.... read more
I hate to do this to a restaurant but it needs to be done. Horrible service and mismanaged. One of the worst experiences I have ever had. They were obviously short staffed and didn't realize it and it is very mismanaged. We asked to be seated inside and the hostess sat us at a bar high top table right next to a huge opened sliding door, frustrating because we got very cold. The manager took our drink order and then the bartender took our food order about 15 minutes later. Then we saw no one for 20 minutes. I pushed our empty... read more
Business response:
Hello Amelia, We are very sorry that this was the experience you had! We will discuss these issues with our Management Team to ensure it does not happen again. We hope you will give us another chance! All the Best, Team Maggie McFly's
Maggie McFly's Middlebury location was always my favorite place. Went to Brookfield last night.. absolutely TERRIBLE! My fiancé never complains, & will never go back there. Service was absolutely horrible. Server was extremely lazy (couldn't even find her for a long time & didn't check on us).. & she had a huge attitude. Fish n Chips were horrible.. so when someone finally came over (which ended up being a manager), we sent it back. We ordered a salad because manager said it would be really quick.. well, it took FOREVER. I w... read more
Business response:
Hello Lisa, We would like to apologize for the fact that your server was not very attentive and had an attitude! That is completely unacceptable! We also would like to apologize for the long wait you had - especially since you were not compensated for it! Customer service and satisfaction are always a top priority!! As an apology, we would like to send you a gift card for all of your inconveniences... please send an email with your address to contact@maggiemcflys.com so we can send that to you! ~Team Maggie McFly's
I've eaten at Maggie's before, at a couple of locations and love the Thai lettuce wraps. We went to the Middlebury location. I was really looking forward to supporting them during this weird time. My BF and I arrived at approximately 2:00 on a Sunday and observed that they were pretty busy, but had outdoor seating set up. We walked into the bar area to see the hostess and get a table, but there was no one there. We approached the bar and the bartender asked if we wanted a seat. They had nice plexiglass dividers for the... read more
Business response:
Hello Kimberley, We apologize for the bad experiences you had at our Middlebury and Brookfield locations. We will make sure to reach out to our management team in each location to ensure this never happens again. It is completely unacceptable to have a customer walk into a dirty restaurant and even more so, for a customer to walk out because of it! Maggie McFly's holds our team accountable for keeping everything clean and presentable, and we will certainly make sure this does not happen again! - Team Maggie McFly's
Whether ordering in the restaurant or on the phone for pickup, there is always a portion of the order missing or incorrect. When dining in, expect to wait a long time for your food even when not crowded. Too many other local restaurants to choose from; don't waste your time.
I ate at Maggie Mc'Fly's last night. Hands down the WORST dining experience of my life. I am newly engaged, and was celebrating with my newly announced bridesmaids. For the past three times I had been there, I was not carded, and since I was not paying for the meal this time I did not think to bring my wallet. (I completely understand being wary of not serving to someone without identification). However, I did not expect to be treated with such hostility by the manager the entire night. As we waited OVER AN HOUR for our food... read more
Frequently asked questions about Maggie McFly's | Brookfield
How is Maggie McFly's | Brookfield rated?
Maggie McFly's | Brookfield has a 4.4 star rating with 2,431 reviews.
When is Maggie McFly's | Brookfield open?
Maggie McFly's | Brookfield is open now. It will close at 11:00 p.m.