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Maggie McFly's | Brookfield
- Restaurants
- Brookfield, CT
About this business
Location details
195 Federal Road, Brookfield, CT, 06804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
Pizza was okay, wasn't fond over the dough/crust. Service was slow which is unacceptable we came for lunch & it wasn't packed at all. Server also complained about their tip which was also unacceptable to say the least
Business response:
Hi Alexis, I sincerely apologize that you had such a poor experience. Would you possibly be able to send a direct message with more information about your visit? I want to make sure that we investigate what happened here and any information you could provide would be very helpful in making sure this does not happen again. The date and time of your visit, server's name, or if you have a copy of your receipt will aid in identifying what went wrong during your visit. Thank you for giving us an opportunity to address the situati... read more
Service is slow and food is not very good. Maybe ok for a burger. It took 40 minutes to get a drink. I had the jambalaya which was a breaded chicken cutlet with a few pieces of Italian sausage with fennel and one shrimp. I would have sent it back but it would have taken forever to get a burger. The staff is nice but food and service is terrible. I would give zero stars for food if could.
Business response:
Hi Erik, I'm sorry to hear that you did not enjoy your time with us. I do hope that you were able to speak with a member of our team about the issues you encountered. We always want to make sure that we address any mistakes we have made and when given the opportunity, we make every effort to make it right. I apologize that this visit was not a pleasant one for you and hope you are able to give us another chance in the future to provide you with a superior experience.
This restaurant has such great potential but disappoints on several levels. The menu had always been extensive and great local options. The drink menu is very creative. The problem is the staff. They are inattentive at best. We were there two days ago and waited for a server for 15 minutes only to be told when she arrived how busy they were, like that's my fault. We heard no less 5 times how busy they were. My drink order was incorrect even though I was very specific when ordering. The explanation was "we are so b... read more
Business response:
Hi Anthony, I want to apologize that you have been let down by your experience. We always want to provide the best service and I am sorry that this was not made apparent during your visit. I appreciate your feedback and will discuss this with our team to make sure this is addressed appropriately.
We stopped coming years ago and then came often again over the past year since our 9 year old likes it. Every single time there is an issue. The staff and servers are great but our meals are screwed up EVERY TIME. We ask for sauce on side for burgers - hardly happens. We ask for well down fries - hardly happens. We have given them so many chances and am just really tired of getting a bill for $70 and walking away not eating. Servers apologize as do staff but continues to happen over and over. Enough $ has come out of ou... read more
Business response:
Hi Alissa, I appreciate you sharing your feedback and I completely understand why you would be frustrated after experiencing multiple mistakes during different visits. I do sincerely apologize for the issues you have encountered and I will be speaking with the staff regarding your review to make sure that we are paying closer attention to orders including modifications and special requests. We want every experience to be memorable for the right reasons and I am sorry that we let you down. I can assure you that this will be h... read more
Been here many times & never had anything less than great until today. We walked into an empty bar but dirty, full of plates and glasses. The restaurant was barely full & the poor bartender was busting her butt while the rest of the staff slowly walked/stood around. The bar and bar tables were a disaster & it took us 20 minutes before even getting drinks. There was nobody at the host stand as a group formed at the door. The bartender made great drinks and took our order once she had the chance. Can't even blame her! But clea... read more
Business response:
Hi Amber, I want to apologize that this visit was not up to the standard that you have come to expect from us. It is quite disheartening to hear that the bartender on duty was not being supported. I am sorry that this hindered your experience this time and please know that I will be communicating with our team about the issues you expressed. While I am glad that you were able to enjoy your drinks and food, it is not okay that the staff was not being helpful. I am grateful that you are willing to give us another chance and I ... read more
My husband and I went in for a date night. We sat at the bar, planning on ordering dinner and having some drinks. He ordered a beer, I ordered a Sangria. First, the bartender didn't know how to make the drink. Ok, coachable moment. My husband's beer was warm, and it was evident it would be with the amount of foam coming from the taps. The bartender didn't have much of a personality. The bar itself was dirty. From the wine chiller, to the glass chiller to the glassware, it's apparent there is no process in place. I am a bar m... read more
Business response:
Hi Laura, I'm sorry that your experience was not a great one. I do hope that you were able to bring this information to a manager so that we could address it immediately. We would never want you to be unhappy and I do apologize that the bartender was not as knowledgeable as they should have been. I am going to let the team know so that they can address it directly and appropriately.
Visited Maggie McFly's for the first time yesterday. I'll start with the positives. Really nice atmosphere, clean open kitchen, you can see your meal get cooked, if preferred. Large booths and ample seating. They have quite a few gluten free options/substitutions and the food was actually really good with large portions. Priced menu items are ok ($9.99 for a wedge salad, I thought was a little pricey). Now the negatives: Large menu with too many items, so takes a while to order (no kidding, it's a binder filled with waaay... read more
Business response:
Hi Rachel, I apologize for the long wait. We did have quite a few large parties from all of the graduations in the area. We do try our very best to be extra prepared for these events, but we are a scratch kitchen and to time the different items to come out at the same time can be quite difficult. We are always working on improving our service standards and will be better prepared for this next year. I appreciate your feedback and will be sure to utilize it to make sure that all of our staff is being diligent in regards to ... read more
Four of us went to Maggie's to celebrate a birthday. We ordered a bottle of prosecco, then waited 15-20 minutes for that to come. After 30 minutes she took our order and when the food finally came 35 minutes later out of 4 people 2 orders were wrong. She had no idea what she was doing. The service was deplorable!!!
Business response:
Hi Carla, I am very sorry to hear that you did not receive excellent service during your visit. I never want our guests to leave unhappy or unsatisfied. Would you be able to private message me? I would like to look further into this and I was wondering if you could possibly provide some additional details. I hope to hear from you soon.
Food was only OK and service was below normal. A family of 9 left a hockey game and were headed home. We called Maggie's from the car and they told us the wait was10 minutes. We told them no problem we were 15 minutes out and left our name. When we arrived we were told it was a 30 minute wait. Of the 9 of us 3 were kids. We would have gone somewhere else if we knew we had to wait 30 minutes. We waited anyway. The server took forever to get to our table. When she finally arrived she took our order. We didn't see the... read more
Business response:
Hi Steve, Thank you for sharing your feedback with me. I apologize that your service was not up to par during your visit. Unfortunately, being a scratch kitchen, dishes can take a bit longer than items that are cooked in another restaurant that are pre-made. I completely understand your frustration though, having attended a few hockey games and practices myself. If you would, please private message me so I may address this with the staff who was responsible for taking care of you and hopefully so I can rectify the situation ... read more
Frequently asked questions about Maggie McFly's | Brookfield
How is Maggie McFly's | Brookfield rated?
Maggie McFly's | Brookfield has a 4.3 star rating with 2,123 reviews.
When is Maggie McFly's | Brookfield open?
Maggie McFly's | Brookfield is open now. It will close at 11:00 p.m.