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Maggie McFly's | Brookfield
- Restaurants
- Brookfield, CT
About this business
Location details
195 Federal Road, Brookfield, CT, 06804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
My family and I went to celebrate my wife's birthday. We called ahead and reserved one of the golf simulators, the plan was to have a few appetizers and drinks while using the golf simulator. The service was good, waitresses were attentive and the food came out hot. My daughters were disappointed that the cup cake featured on "Cupcake Wars" was not available. The golf simulator was a different story, several times it froze and had to be re - started until finally we decided that we had had enough. The staff was atten... read more
Business response:
Hi Sean! I am glad you enjoyed your service and food, but I am upset to hear about your golfing experience. I am currently having my team look into the issue, and we hope to make it up to you with a great golfing session.
My wife has a gluten sensitivity. She ordered GLUTEN FREE pasta with lobster Mac n cheese.. she got REGULAR pasta with NO lobster.. we won't send food back, we do t like the taste of spit and your establishment reminds me of the spit and snot type... if you can't hire competent staff, we won't back. It's not rocket science, just because you ran out of gluten free pasta doesn't mean you can substitute regular pasta.. my wife had heartburn and worse all night. The owner owes an apology. Still no apology.
Business response:
Hi Brandon, The manager on duty personally made the Gluten Free Lobster Mac and Cheese you are referring to. We know this because it was the only one that went out. It was made with gluten free pasta, as we take dietary restrictions extremely seriously. We do not make a full portion mac and cheese that does not come with lobster. It must have been enjoyable, seeing as you had your server wrap it for you for you to take it home. Enjoy your day.
I used DoorDash to place my order - but this wasn't doordash's mistake. I placed an order, for my husband my kids and myself (7 months pregnant with twins) so we are limited to driving out which is why we like DoorDash. We just moved in today so all of our things are packed up - we called the restaurant to confirm our order with Joe once the DoorDash was placed just to make sure everything was correct on their end to which he confirmed yes. Wait 50 minutes for the food to arrive - I'll attached screenshots of our order and t... read more
Business response:
Hi Tania, We sincerely apologize about your experience and completely understand your frustration. Whether the mistakes made were our own or DoorDash's, it doesn't change the fact that you were left disappointed. We also apologize about the way our staff handled the matter and can assure you we will be looking into this. During the last few weeks, our corporate office has been working from home so we apologize if you were not given a response. We would love to speak with you further as we feel this situation has not been ful... read more
Pizza was okay, wasn't fond over the dough/crust. Service was slow which is unacceptable we came for lunch & it wasn't packed at all. Server also complained about their tip which was also unacceptable to say the least
Business response:
Hi Alexis, I sincerely apologize that you had such a poor experience. Would you possibly be able to send a direct message with more information about your visit? I want to make sure that we investigate what happened here and any information you could provide would be very helpful in making sure this does not happen again. The date and time of your visit, server's name, or if you have a copy of your receipt will aid in identifying what went wrong during your visit. Thank you for giving us an opportunity to address the situati... read more
Service is slow and food is not very good. Maybe ok for a burger. It took 40 minutes to get a drink. I had the jambalaya which was a breaded chicken cutlet with a few pieces of Italian sausage with fennel and one shrimp. I would have sent it back but it would have taken forever to get a burger. The staff is nice but food and service is terrible. I would give zero stars for food if could.
Business response:
Hi Erik, I'm sorry to hear that you did not enjoy your time with us. I do hope that you were able to speak with a member of our team about the issues you encountered. We always want to make sure that we address any mistakes we have made and when given the opportunity, we make every effort to make it right. I apologize that this visit was not a pleasant one for you and hope you are able to give us another chance in the future to provide you with a superior experience.
This restaurant has such great potential but disappoints on several levels. The menu had always been extensive and great local options. The drink menu is very creative. The problem is the staff. They are inattentive at best. We were there two days ago and waited for a server for 15 minutes only to be told when she arrived how busy they were, like that's my fault. We heard no less 5 times how busy they were. My drink order was incorrect even though I was very specific when ordering. The explanation was "we are so b... read more
Business response:
Hi Anthony, I want to apologize that you have been let down by your experience. We always want to provide the best service and I am sorry that this was not made apparent during your visit. I appreciate your feedback and will discuss this with our team to make sure this is addressed appropriately.
We stopped coming years ago and then came often again over the past year since our 9 year old likes it. Every single time there is an issue. The staff and servers are great but our meals are screwed up EVERY TIME. We ask for sauce on side for burgers - hardly happens. We ask for well down fries - hardly happens. We have given them so many chances and am just really tired of getting a bill for $70 and walking away not eating. Servers apologize as do staff but continues to happen over and over. Enough $ has come out of ou... read more
Business response:
Hi Alissa, I appreciate you sharing your feedback and I completely understand why you would be frustrated after experiencing multiple mistakes during different visits. I do sincerely apologize for the issues you have encountered and I will be speaking with the staff regarding your review to make sure that we are paying closer attention to orders including modifications and special requests. We want every experience to be memorable for the right reasons and I am sorry that we let you down. I can assure you that this will be h... read more
Been here many times & never had anything less than great until today. We walked into an empty bar but dirty, full of plates and glasses. The restaurant was barely full & the poor bartender was busting her butt while the rest of the staff slowly walked/stood around. The bar and bar tables were a disaster & it took us 20 minutes before even getting drinks. There was nobody at the host stand as a group formed at the door. The bartender made great drinks and took our order once she had the chance. Can't even blame her! But clea... read more
Business response:
Hi Amber, I want to apologize that this visit was not up to the standard that you have come to expect from us. It is quite disheartening to hear that the bartender on duty was not being supported. I am sorry that this hindered your experience this time and please know that I will be communicating with our team about the issues you expressed. While I am glad that you were able to enjoy your drinks and food, it is not okay that the staff was not being helpful. I am grateful that you are willing to give us another chance and I ... read more
My husband and I went in for a date night. We sat at the bar, planning on ordering dinner and having some drinks. He ordered a beer, I ordered a Sangria. First, the bartender didn't know how to make the drink. Ok, coachable moment. My husband's beer was warm, and it was evident it would be with the amount of foam coming from the taps. The bartender didn't have much of a personality. The bar itself was dirty. From the wine chiller, to the glass chiller to the glassware, it's apparent there is no process in place. I am a bar m... read more
Business response:
Hi Laura, I'm sorry that your experience was not a great one. I do hope that you were able to bring this information to a manager so that we could address it immediately. We would never want you to be unhappy and I do apologize that the bartender was not as knowledgeable as they should have been. I am going to let the team know so that they can address it directly and appropriately.
Frequently asked questions about Maggie McFly's | Brookfield
How is Maggie McFly's | Brookfield rated?
Maggie McFly's | Brookfield has a 4.4 star rating with 2,431 reviews.
When is Maggie McFly's | Brookfield open?
Maggie McFly's | Brookfield is open now. It will close at 11:00 p.m.