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Maggie McFly's | Southbury
- Restaurants
- Southbury, CT
About this business
Location details
971 Main Street South, Southbury, CT, 06488, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 11:00 p.m. | |
| Tue | 11:30 a.m. to 11:00 p.m. | |
| Wed | 11:30 a.m. to 11:00 p.m. | |
| Thu | 11:30 a.m. to 11:00 p.m. | |
| Fri | 11:30 a.m. to Midnight | |
| Sat | 11:30 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
I'd like to first start off by saying the 2 stars are for one particular server in general. I don't remember his name and my husband can't find the receipt but I think it was matt, he had a Mohawk. I've never felt more annoyed, saddened and angry before in my life. He was rude, didn't know ANYTHING on the menu. And was talking about how annoying tables are to TABLES AROUND ME! I felt uncomfortable and uneasy. Me and my husband don't make much money, so we like to splurge once in awhile. I've been here years ago and never wen... read more
Business response:
Hi, Diana. We are so sorry to hear about your experience and want you to know we would never want anyone leaving the restaurant feeling this way. The ladies in white shirts were in fact managers. We're so glad to hear they took care of you in the way they could. I know you said you weren't able to remember what your servers name was but, perhaps you've thought of it since then? Clearly the issues you experienced need to be addressed, and we're hoping to do so immediately. As an apology for the experience you had, we would l... read more
Very disappointed!! First we walk into a bar fight!! Then my empty glass sat on the end of the table as the waitress walked by 4-5 times! To top it off I opened my napkin and a bug came scurrying across the table, it was taken away by the staff without so much as an apology!! Cool place visually but service LACKING!! Not impressed!
Business response:
Hello, Jason. Thank you so much for taking the time to let us know about your experience. Unfortunately, people can get out of control and that's something we can't control. What we can control is what happens to them once they become out of control in one of our restaurants. The guests who began fighting with one another were kicked out immediately and the police and are in the process of arresting them. We're extremely alarmed to read the other issues you've brought up here and are hoping you'll be able to elaborate on t... read more
Frequently asked questions about Maggie McFly's | Southbury
How is Maggie McFly's | Southbury rated?
Maggie McFly's | Southbury has a 3.9 star rating with 1,888 reviews.
When is Maggie McFly's | Southbury open?
Maggie McFly's | Southbury is open now. It will close at 11:00 p.m.