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Maggie McFly's | Southbury
- Restaurants
- Southbury, CT
About this business
Location details
971 Main Street South, Southbury, CT, 06488, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 11:00 p.m. | |
| Tue | 11:30 a.m. to 11:00 p.m. | |
| Wed | 11:30 a.m. to 11:00 p.m. | |
| Thu | 11:30 a.m. to 11:00 p.m. | |
| Fri | 11:30 a.m. to Midnight | |
| Sat | 11:30 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
The food was great and the service spectacular but what ruined was the constant sighting and encounters with insects.
Business response:
Hi Connor, I apologize that this caused your experience to be hindered. Unfortunately, with the patio door in the summer and spring, it can let some unwelcome visitors in with it when opened. We have taken every precaution possible to make sure that we are doing everything in our power to prevent this from happening and I cannot apologize enough that it ruined an otherwise good experience.
Tried to stop for lunch today. Was supposed to be open 11:30, we arrived about 11:40 and door was locked. We were about to get back in car but they opened so we decided to give it a try. Asked for seating preference and requested booth. Sat way in back of restaurant. Menu looked good. After 15 min of sitting in the back of the empty restaurant with not even a greeting of a server we decided to give up and leave. There wasn't even anyone at the host station to tell we were leaving. We did pass a table seated closer to... read more
Business response:
Hi Kevin, I'm so sorry you were unable to dine with us. I can assure you that we would never ignore you purposely and I sincerely apologize for the miscommunication on our end. I hope you would be willing to provide us another opportunity to provide a more fulfilling experience and it would be my pleasure to buy your next lunch or dinner.
It's like the owners went to cheesecake factory and said hey, let's open up a restaurant and rip off half their menu items. I ordered a cheeseburger. I had a receipt slip at the bottom of my burger. I just let the weight or no and I got an attitude. Wow I'll be avoiding this place forever
Business response:
Hi Sussn, I am so sorry to hear that you had an unpleasant experience. I do apologize that the ticket to tell the staff where to bring your food was still attached to your burger. This is not acceptable and we dropped the ball by not removing it before serving it to you. While we do have a large menu like Cheesecake Factory, we shape our menu and ingredients around locally sourced ingredients from businesses in the area. We have crafted our menu to suit our guest preferences and dietary needs. This does sometimes overlap ... read more
Went there tonight with my fiancé at like 5pm we sat down right away but what was horrible was the service and how dirty everything was.. the tables around us were not even cleaned or set up our table felt sticky everything just looked dirty took like 10min just to order and waited awhile for our food.. and we saw the waiter bring the check/food over to other tables that sat down after us.. food came out cold to! Never will go back
Business response:
Hi Daria, I apologize that your experience was so poor during your Saturday night visit. I do hope that you were able to speak with a manager about the issues you encountered. I never want our guests to leave dissatisfied and I am so sorry this was the case when you left. I will be sure to speak with our management team about where we fell short and how we can do better in the future. I do hope that you would reconsider your decision to never return. If you do decide in the future that you would like to give us another shot... read more
RUDE is the word of the day....Such a weird place, no waiting area for take out orders. SO went in to pick up a take out order with my daughter of course the food wasn't ready so we decide to sit at the bar and wait at that moment we were asked to not be at the bar for whatever law is in effect. Of course that makes total sense and so we stood in a corner and waited. I know what you are going to say (its the law) because you all have excuses but that won't fly this time. The moral of this story is: 1) Don't be rude to peo... read more
Just had breakfast here.. service was really slow and the place was empty.. not the waiters problem.. just waited forever for our omelets to come out .. my wife said no green peppers, yet it was loaded with them.. waited so long that it just wasn't worth sending it back... opted to pick through it instead. Not sure how you mess up white toast , but they succeeded.. almost soggy with butter/ oil.. definitely going to pass next time we think about stopping for breakfast
Business response:
Hi Greg, Thank you for sharing your experience. I sincerely apologize that we let you down during your visit with us. I can assure that we set out to make all of our guests' experiences great. It appears that we failed in this instance. I will be sure to share your feedback so we may prevent situations like this from happening again.
Here for brunch, place is empty, we ordered omelettes, took over a half hour to get food. Asked for no peppers in my omelet, came with peppers! The toast tasted like it was soaked in oil. The service how ever, clearing table, getting our check he was on top of it. Not a great experience for breakfast /brunch. 31.00 dollars later.
Business response:
Hi Janice, I apologize that your breakfast with us was not up to par. I am so sorry that we let you down in regards to your most recent visit. I appreciate your feedback and I will be speaking with our team to ensure that nothing like this happens again. If you would be willing to give us another chance, please send a private message so we may discuss a possible return visit.
I went with my fiancé and family I ordered hot coffee and it came to the table cold like it was sitting out for a while before it made it to us, food was ok not fantastic.
Business response:
Hi Madison, Thank you for sharing your feedback with us. I am so sorry to hear that you received your coffee cold. I never want our guests leaving feeling unsatisfied. I can only hope that in the future, you may provide us with another chance to provide a superior experience for you and your family.
Not my best experience at this location. The bar atmosphere isn't what it used to be like when my husband and I would visit. ( The only reason why we would sit there ) The bartenders used to be friendly instead it's so hard to get their attention. It looks like they don't even want to be there. Also, it might be time to get some new bar chairs. I almost fell off mine because of how wobbly it was and you can see others switching theirs out. Other than that the food will always sell us, especially since the selection has ... read more
Frequently asked questions about Maggie McFly's | Southbury
How is Maggie McFly's | Southbury rated?
Maggie McFly's | Southbury has a 3.9 star rating with 1,679 reviews.
When is Maggie McFly's | Southbury open?
Maggie McFly's | Southbury is closed now. It will open at 11:30 a.m.