This profile has been claimed by the business owner or representative.
Maggie McFly's | Southbury
- Restaurants
- Southbury, CT
About this business
Location details
971 Main Street South, Southbury, CT, 06488, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 11:00 p.m. | |
| Tue | 11:30 a.m. to 11:00 p.m. | |
| Wed | 11:30 a.m. to 11:00 p.m. | |
| Thu | 11:30 a.m. to 11:00 p.m. | |
| Fri | 11:30 a.m. to Midnight | |
| Sat | 11:30 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
I've been there 2x and both times very disappointed. Menu is like a novel way too big . We ordered an app which took 20 min to get to us. I got a sandwich which was ok . My husband got the tuna which he ordered "slightly pink inside" well it was completely raw he sent it back and got it back in two min and it was still raw. The waitress comp"d our bill for the quesadilla because she said she knew we waited very long( we never complained about the wait) as we were leaving the cook ( wearing a black cook jacket)was out the ba... read more
Business response:
Thank you for your review. I want to say I am sorry you did not enjoy your time with us, since we were not able to have a successful dinning experience. Could you please send me a private message to speak about these issues further?
Came here for dinner and the service was terrible. Our waiter didn't seem like she wanted to deal with us. The food was ok, nothing special. We tried giving the place a second chance and came back for drinks at the bar. The bartender was rude and not friendly for one second even when we tried to smile and joke with her. It didn't seem like she wanted to deal with us either. We won't be back.
Business response:
Thank you for your feedback. I am sorry you did not receive the Maggie Customer experience we thrive on! If you could please send me a private message to speak with you about your visit!
This isn't our first bad experience there with poor customer service, but it's the first time I've walked out before the food arrived. Or the waiter. We were seated in seconds on a Sunday morning by a very friendly host/bartender 30 minutes after opening. There were maybe 3 parties there at the time. 10 minutes later after watching multiple employees walk by talking, walk past, serve bread sticks to the table in front of us without acknowledging us or checking on us we left. On our way out, again we weren't acknowledged by a... read more
Business response:
Thank you for your review! We are very sorry your customer service experience was not up to the Maggie McFly's standard that we strive to have! If you could please send me a private message to speak about your time at our restaurant!
I was very disappointed with Maggie's new Happy Hour. Happy Hour drinks only available if you sit at the bar. Happy Hour food can be served at both tables in the bar and at the bar... makes no sense.
Business response:
Thank you for the review, Denise. We're sorry to hear you are disappointed with the new Happy Hour. Although we understand we have honored the Happy Hour promotions at the bar booths in the past, we have chosen not to do so moving forward. Happy Hour promotions are historically put in place to bring business to the bar during an otherwise slow time during the day. Since extending our Happy Hour, it now dips into part of our dinner. So, by moving the Happy Hour promotions to the bar top only we are able to have enough space... read more
I go here fairly often BUT now there is a new procedure in place that just pisses you off !! You can sit in the bar area but happy hour prices for drinks ONLY pertain to those sitting AT THE BAR and NOT in the booths by the bar !! Food is at Happy hour prices but who want have cheaply priced food and then pay for overpriced drinks !! PLEASE rethink this stupid new protocol !!
Business response:
Thank you for the review, L. We're sorry to hear you are disappointed with the new Happy Hour. Although we understand we have honored the Happy Hour promotions at the bar booths in the past, we have chosen not to do so moving forward. Happy Hour promotions are historically put in place to bring business to the bar during an otherwise slow time during the day. Since extending our Happy Hour, it now dips into part of our dinner. So, by moving the Happy Hour promotions to the bar top only we are able to have enough space for ... read more
Stopped here with my father and step mother on my way back to school and wished we hadn't. Service was terrible waited 25 minutes for a waitress and another 45-1hr for food. After about half an hour of waiting the waitress brought us some breadsticks to hold us over for the wait. When food arrived, my steak was cooked wrong, potato was cold, and my fathers order was forgotten entirely. Will not be returning.
Disappointing St. Patty's Day dinner. Ordered Long Island Iced Teas and they were weak to the point of tasting just like an Arnold Palmer. Mussels appetizer was good but small portion and no dipping bread. Bangers and Dijon Mustard Mashed Potatoes with a Red Wine Demi Glace was horrible. Mustard overpowered the mashed potatoes, the bangers were overcooked to the point of splitting and being dry, and the Red Wine Demi Glace wasn't but instead was overloaded with sauteed onions where there were more than a French Onion Soup. R... read more
Business response:
Thank you for the review, Michael. We're sorry to hear your visit was disappointing and hope we can remedy that! If you can private message us details such as who your server was and if a manager was involved it would be greatly appreciated. We hope to hear from you soon!
This is an update to a response received from the manager of Maggies. Soon after I left my review/disappointment in Maggies I heard from the Manager, Ray. He apologized for the bad dining experience and stated a Gift Card would be issued. My Mother lives in Southbury and she was one of the lunch guests that day and as I was not going to go out of my way to revisit - I suggested he send the g/c to her IN Southbury. Well, of course nothing materialized. I provided her name and address and followed up a few times...a month l... read more
Business response:
Hi, Vin T. Unfortunately, we're not sure what you're referring to. Yes, we offered a Gift Card and would have been happy to send it but never received a mailing address from you in order to send it. We've gone through all of our inbox messages on Yelp and there is nothing missed. If you can let us know how you sent over this information we would greatly appreciate it as we have no record of that ever happening.
I agree is a hit or miss place,went today for lunch . Ordered one of the few things I have had good luck with in the past few visits. I didn't read what was in it since I had it before. They have changed what was in it and it wasn't a good change. Instead of black beans it has chick peas that were hard and it was supposed To have candied pecans. if they were in it they were so small chopped, I couldn't find them. when I mentioned the change and not liking it, 2 bites into it, that was the end of service for us. He wouldn't... read more
Business response:
Thank you for the review, Pamela. We're sorry to hear it was such a disappointing visit. We're always eager to get feedback. good and bad, as it gives us the opportunity to change or adjust areas our guests feel are lacking. It's disappointing to hear you were not made to feel that way. As an apology and an invitation to try us again, we'd be happy to send you a Gift Card. Please private message us your mailing address and we'll get that out to immediately.
Frequently asked questions about Maggie McFly's | Southbury
How is Maggie McFly's | Southbury rated?
Maggie McFly's | Southbury has a 3.9 star rating with 1,629 reviews.
When is Maggie McFly's | Southbury open?
Maggie McFly's | Southbury is closed now. It will open at 11:30 a.m.