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Maggie McFly's | Southbury
- Restaurants
- Southbury, CT
About this business
Location details
971 Main Street South, Southbury, CT, 06488, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 11:00 p.m. | |
| Tue | 11:30 a.m. to 11:00 p.m. | |
| Wed | 11:30 a.m. to 11:00 p.m. | |
| Thu | 11:30 a.m. to 11:00 p.m. | |
| Fri | 11:30 a.m. to Midnight | |
| Sat | 11:30 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
After going to Maggie's in Southbury last week I am rethinking returning to that location. The wait staff is very nice and attentive. However, when having a long human hair cooked into a sauce I wonder if the cooking staff is practicing proper safety and cleanly measures in the kitchen. The manager was very kind and apologetic removing the meal off our bill and replacing it with another, but in the end, If a person prepping/cooking food has long hair, if in a hairnet, probably wouldn't wind up in customer's food. Leaving me ... read more
Business response:
Thank you for taking the time to give us your review. We're sorry to hear how disappointing your visit was but can assure you we take all necessary precautions when it comes to food safety, consistently passing all Health Inspections. Unfortunately, things can happen and mistakes can be made. This doesn't make up for what you had to deal with, but I want to reassure you there is no need to be concerned about our food safety practices. I'm glad to hear the manager took the meal off the bill and hope you will reconsider coming... read more
The worst. Waited 20 min in the bar to be served. 5 servers walked by us without an acknowledgement. Finally spoke to the manager who didnt seem to know what to do. Needless to say we left without eating or drinking. The other two restaurants in middlebury and Brookfield are far superior!!!
Dirty. Service, food and cleanliness has declined over the past few years. Tonight was my last night going here. Had to swat dirty flies away the entire meal, there were dead flies on our table and asked to change tables. Service was subpar- manager never came over to apologize, server never offered refills.
Business response:
Thank you for taking the time to give us your feedback Nicole. We're sorry to hear your experience was so bad. The issues you've described are completely unacceptable and I'm sorry you and your guests had to deal with them. We hold ourselves to strict sanitation expectations, and it's clear there was some lapse in that while you were there. I hope you'll elaborate a bit on your experience so that we can investigate what happened and make sure it doesn't happen to anyone else. Please private message us any other details you... read more
The absolute WORST service & servers! I don't know why I've given them so many chances. Obviously it comes down to management not caring either. Only go to eat here if you have all day to wait for your order to be wrong. I don't know how a server who basically works for tips can just ignore all their tables. I will never feel obligated to tip for bad service.
Business response:
Hi, Shelly. Thank you for taking the time to give us your feedback. It's so disappointing to hear you had such a bad experience and hope you might be able to elaborate on it a bit. Information such as, who your server was, if a manager stopped by, as well as how long your food took would be greatly appreciated. We don't ever want our guests leaving hungry or unhappy and hope you'll be willing to try us again. Please private message us any other feedback you may have and we'll be happy to send you a Gift Card as an invitati... read more
bathrooms were gross. Service slow. The only good thing that we were a largish group and they had plenty of seating. Some of the food was ok, the pizza was not good at all. Menu was huge but also did not look like they wash them.
Business response:
Hi, Jodi. Thank you for taking the time to let us know about your experience. We're sorry to hear it was less than stellar. We have managers on hand to take care of any issues that may arise throughout the day/night. Were you able to speak to one about the issues you were having? We don't ever want our guests leaving feeling they haven't received the best service possible. So, we would like to send you a Gift Card as an apology and an invitation to try us again. Please let us know if that's something you would be intereste... read more
I went this past Saturday with a friend around 9pm. It was not too busy, and it took our waiter quite a while to even acknowledge us. We ordered a few appetizers and they could have been cooked a bit longer. Our waiter never once checked on us after he took our order. He didn't even deliver our food or drinks, somebody else did. That was the worst service I have ever experienced. I would really like to enjoy Maggie's because some food items are good, but the service and food could be a lot better. I most likely won't ... read more
Business response:
Thank you for the review. We're sorry to hear you didn't enjoy your visit. There's no excuse for slow service and we're sorry to hear you experienced that. One of the things we do in order to make sure service is never slow is to have everyone run each other's food and drinks. This would be why your server was not the one to deliver them to you. Do you remember who your server was? Or if a manager stopped by during your visit? We would greatly appreciate any other details you can share with us.
3 items we asked for while ordering weren't available, service was slow and 2 items forgotten, it was Mother's Day and not all tables filled, so no excuse. Went to eat left overs and they didn't include any of our dressings/sauces! What a waste! I called and spoke with the GM, Lindsay.... She should be embarrassed! Offered us a $10 gift cert for our next meal after all of this??!! What a joke! Only reason for the stars is because even though our server was slow it wasn't his responsibility for 3 food items being unavailab... read more
Business response:
Hello, Amber. Thank you for taking the time to let us know about your experience. We're sorry to hear it was not an enjoyable one. We hope to speak to you further about this and would like to invite you to private message us your email or phone number in order to speak. To give you a bit of background on why we would have run out of items, we carry as much fresh food as possible. Therefore, we prep and order things as close to what we think we're going to need as possible because we don't want to waste something we don't ne... read more
I'd like to first start off by saying the 2 stars are for one particular server in general. I don't remember his name and my husband can't find the receipt but I think it was matt, he had a Mohawk. I've never felt more annoyed, saddened and angry before in my life. He was rude, didn't know ANYTHING on the menu. And was talking about how annoying tables are to TABLES AROUND ME! I felt uncomfortable and uneasy. Me and my husband don't make much money, so we like to splurge once in awhile. I've been here years ago and never wen... read more
Business response:
Hi, Diana. We are so sorry to hear about your experience and want you to know we would never want anyone leaving the restaurant feeling this way. The ladies in white shirts were in fact managers. We're so glad to hear they took care of you in the way they could. I know you said you weren't able to remember what your servers name was but, perhaps you've thought of it since then? Clearly the issues you experienced need to be addressed, and we're hoping to do so immediately. As an apology for the experience you had, we would l... read more
Very disappointed!! First we walk into a bar fight!! Then my empty glass sat on the end of the table as the waitress walked by 4-5 times! To top it off I opened my napkin and a bug came scurrying across the table, it was taken away by the staff without so much as an apology!! Cool place visually but service LACKING!! Not impressed!
Business response:
Hello, Jason. Thank you so much for taking the time to let us know about your experience. Unfortunately, people can get out of control and that's something we can't control. What we can control is what happens to them once they become out of control in one of our restaurants. The guests who began fighting with one another were kicked out immediately and the police and are in the process of arresting them. We're extremely alarmed to read the other issues you've brought up here and are hoping you'll be able to elaborate on t... read more
Frequently asked questions about Maggie McFly's | Southbury
How is Maggie McFly's | Southbury rated?
Maggie McFly's | Southbury has a 3.9 star rating with 1,679 reviews.
When is Maggie McFly's | Southbury open?
Maggie McFly's | Southbury is closed now. It will open at 11:30 a.m.