Maggie McFly's | Southbury

3.9

Restaurants
Southbury, CT

About this business

Restaurants American Bars Seafood

Location details

971 Main Street South, Southbury, CT, 06488, United States

Get directions

Weekday	Schedule	Status
Mon	11:30 a.m. to 11:00 p.m.
Tue	11:30 a.m. to 11:00 p.m.
Wed	11:30 a.m. to 11:00 p.m.
Thu	11:30 a.m. to 11:00 p.m.
Fri	11:30 a.m. to Midnight
Sat	11:30 a.m. to Midnight
Sun	10:00 a.m. to 11:00 p.m.

3.91,679 reviews

Select a rating

David C.

8 years ago

Food was eh. Ordered beer battered chicken tenders. Clearly not beer battered. Ordered bacon cheeseburger for dinner. Was alright but a bit cold. Ordered fries crispy and were far from it. The huge bottle of ketchup on the table was lumpy and disgusting and had some weird black thing in it. The menu was like a novel and had more pages than Moby Dick. Never again.

Christine S.

8 years ago

Worst experience! Made a reservation for Easter Sunday at noon for 7 adults and 2 children! Upon arriving, we were informed that they called us the day before to confirm and when they didn't hear back from us they gave our table away! I told them that I did not receive a call and was rudely told by the hostess that she in fact had made the call herself, basically calling me a liar! We were told we could sit outside but that was all they could do for us! I made the reservations 1 1/2 week earlier and now we have no table! We ... read more

Brittany P.

8 years ago

Service exceptional but the food sucked. My Cuban was cold and not pressed. When I sent it back it came out 15 minutes later burnt and dry. Just sad. This Maggie's is failing, all the machines were broken so they could only offer water. Just sad to see that without Monica you guys are dying.

Jaimy K.

9 years ago

Literally THE WORST experience ever !!!!!!! Ordered a pickup at 11:15 got there at 11:45 and food was not ready. They never made it and wanted me to wait 20 minutes to prepare it while I had a uber waiting for me outside. Completely unacceptable and unprofessional. Will NEVER step foot in this place again no matter what county I encounter the business. Every time I come to this place there is always something wrong.

Business response:

Hi Jaimy, I'm so sorry to hear about your experience! I just reached out to the store to find out what happened. Unfortunately, it seems that the order was not completed on the online ordering website and therefore we never received it. We've called our online ordering website to make sure this doesn't happen again, and truly apologize that your lunch was ruined. Moving forward, you should always receive an order confirmation when the order has been completely placed. I would be happy to send you a Gift Card as an apology... read more

Will F.

9 years ago

Dismal ambiance at best. I know that this place has its "mood" but I wasn't impressed. The food just wasn't good. Friends and family raved about their food, and maybe I'm spoiled, but I didn't get what everyone was talking about.

Business response:

Thank you for the review, Will. We're sorry to hear you didn't enjoy your experience but are glad the rest of your party did. Would you be able to elaborate a bit on what you ate that you didn't think was up to par? Our guest's satisfaction is our #1 priority so we want to make sure we fix anything our guest's feel may be lacking. Feel free to private message us with any other information you have about your experience.

John S.

9 years ago

First experience with this location, have dined at the Glastonbury location a few times. Southbury location is definitely a cut below the Glastonbury location. Neither are great, but highlights of the 3 Southbury meals we had tonight: To Start: Chipped, dirty bread plates on two of the three place sets, exceedingly poor flatware. Manager should see if he can find some upgrades at a local Goodwill. Maybe a dishwasher upgrade could be had, as well. Disgusting way to start a meal, but at least the server was pleasant a... read more

Business response:

Thank you for the review, John. We're sorry to hear you didn't enjoy your experience. We do appreciate the detailed review as to what you did and did not like. Our guest's satisfaction is our #1 priority and we're sorry to hear that wasn't made clear during your visit. Were you able to speak to a manager during your visit? A manager would have been happy to remake or replace anything you didn't like to ensure you and your party left full and happy. It sounds like you've had some good experiences in our Glastonbury locati... read more

Eric M.

9 years ago

Normally I would not post any thing bad about this place I love it. How ever today was not so good, I got here at about 2:20 placed and order quick then the power when out at about 3. I had not received my food at this point. I then get my food minus my fresh fries, they tell they will be a few minutes. Then I finish my burger and ask what happened with my fries. The response at 3:20 was that the fryer was down. As I am paying and walking out guys who ordered after me got French fries wings and other deep fried apps. I am no... read more

Business response:

Hello, Eric. We're sorry you had to deal with the power going out. It's a terrible thing to have to deal with not only as a guest but also as a staff member. Our Fryers are on their own power source, so they do tend to take quite a bit longer to get back up and hot enough to fry things in. My guess is that by the time you were leaving they were finally working again. Again, we apologize you had to deal with that but hope you'll come back to try us again soon.

Zrk T.

9 years ago

Went to Maggie's Last night and sat at the bar and ordered a couple rounds and food. Spinach artichoke dip was like a runny soup everything else seemed to be good. The young male bartender with sides of head shaved, please stop wiping your nose, running your hand through your greasy hair and then handle food plates and money. It's unprofessional and worse off not sanitary!!!! Clean up your act. You didn't pay attention to your patrons and was laying your head on Bar. If you didn't want to be there then tell your manager.... read more

Business response:

Thank you Zrk, for bringing all of this to our attention. This is completely unacceptable and the bartender mentioned here has been reprimanded. We hope you'll be willing to try us again as this is NOT how we normally operate. We'd like to send you a Gift Card in order to do so. Please private message us with your full name and mailing address and we'll be happy to send that out to you as soon as possible.

Danielle K.

9 years ago

I was happy to be seated quickly on a busy night but that's where the good stuff ended. We ordered fried mozzarella....my friend noted that more than 20 minutes had passed, I asked our server about them and they arrived at our table just a few minutes later. This was a long time for items you throw in a fryer....we found the issue. They must have been sitting out after cooking for a while because when they finally got to us, they were hard--cheese not hot or stringy. Just hard and room temp. We were hungry so no complaints t... read more

Business response:

Thank you for the review, Danielle. We're sorry to hear the visit wasn't what you hoped it would be but are glad to hear the manager was able to turn around the experience. We take our food very seriously and will address the issues you brought forth with the staff. We hope you'll try us again soon!