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Maggie McFly's | Southbury
- Restaurants
- Southbury, CT
About this business
Location details
971 Main Street South, Southbury, CT, 06488, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 11:00 p.m. | |
| Tue | 11:30 a.m. to 11:00 p.m. | |
| Wed | 11:30 a.m. to 11:00 p.m. | |
| Thu | 11:30 a.m. to 11:00 p.m. | |
| Fri | 11:30 a.m. to Midnight | |
| Sat | 11:30 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
Service exceptional but the food sucked. My Cuban was cold and not pressed. When I sent it back it came out 15 minutes later burnt and dry. Just sad. This Maggie's is failing, all the machines were broken so they could only offer water. Just sad to see that without Monica you guys are dying.
Literally THE WORST experience ever !!!!!!! Ordered a pickup at 11:15 got there at 11:45 and food was not ready. They never made it and wanted me to wait 20 minutes to prepare it while I had a uber waiting for me outside. Completely unacceptable and unprofessional. Will NEVER step foot in this place again no matter what county I encounter the business. Every time I come to this place there is always something wrong.
Business response:
Hi Jaimy, I'm so sorry to hear about your experience! I just reached out to the store to find out what happened. Unfortunately, it seems that the order was not completed on the online ordering website and therefore we never received it. We've called our online ordering website to make sure this doesn't happen again, and truly apologize that your lunch was ruined. Moving forward, you should always receive an order confirmation when the order has been completely placed. I would be happy to send you a Gift Card as an apology... read more
Dismal ambiance at best. I know that this place has its "mood" but I wasn't impressed. The food just wasn't good. Friends and family raved about their food, and maybe I'm spoiled, but I didn't get what everyone was talking about.
Business response:
Thank you for the review, Will. We're sorry to hear you didn't enjoy your experience but are glad the rest of your party did. Would you be able to elaborate a bit on what you ate that you didn't think was up to par? Our guest's satisfaction is our #1 priority so we want to make sure we fix anything our guest's feel may be lacking. Feel free to private message us with any other information you have about your experience.
First experience with this location, have dined at the Glastonbury location a few times. Southbury location is definitely a cut below the Glastonbury location. Neither are great, but highlights of the 3 Southbury meals we had tonight: To Start: Chipped, dirty bread plates on two of the three place sets, exceedingly poor flatware. Manager should see if he can find some upgrades at a local Goodwill. Maybe a dishwasher upgrade could be had, as well. Disgusting way to start a meal, but at least the server was pleasant a... read more
Business response:
Thank you for the review, John. We're sorry to hear you didn't enjoy your experience. We do appreciate the detailed review as to what you did and did not like. Our guest's satisfaction is our #1 priority and we're sorry to hear that wasn't made clear during your visit. Were you able to speak to a manager during your visit? A manager would have been happy to remake or replace anything you didn't like to ensure you and your party left full and happy. It sounds like you've had some good experiences in our Glastonbury locati... read more
Normally I would not post any thing bad about this place I love it. How ever today was not so good, I got here at about 2:20 placed and order quick then the power when out at about 3. I had not received my food at this point. I then get my food minus my fresh fries, they tell they will be a few minutes. Then I finish my burger and ask what happened with my fries. The response at 3:20 was that the fryer was down. As I am paying and walking out guys who ordered after me got French fries wings and other deep fried apps. I am no... read more
Business response:
Hello, Eric. We're sorry you had to deal with the power going out. It's a terrible thing to have to deal with not only as a guest but also as a staff member. Our Fryers are on their own power source, so they do tend to take quite a bit longer to get back up and hot enough to fry things in. My guess is that by the time you were leaving they were finally working again. Again, we apologize you had to deal with that but hope you'll come back to try us again soon.
Went to Maggie's Last night and sat at the bar and ordered a couple rounds and food. Spinach artichoke dip was like a runny soup everything else seemed to be good. The young male bartender with sides of head shaved, please stop wiping your nose, running your hand through your greasy hair and then handle food plates and money. It's unprofessional and worse off not sanitary!!!! Clean up your act. You didn't pay attention to your patrons and was laying your head on Bar. If you didn't want to be there then tell your manager.... read more
Business response:
Thank you Zrk, for bringing all of this to our attention. This is completely unacceptable and the bartender mentioned here has been reprimanded. We hope you'll be willing to try us again as this is NOT how we normally operate. We'd like to send you a Gift Card in order to do so. Please private message us with your full name and mailing address and we'll be happy to send that out to you as soon as possible.
I was happy to be seated quickly on a busy night but that's where the good stuff ended. We ordered fried mozzarella....my friend noted that more than 20 minutes had passed, I asked our server about them and they arrived at our table just a few minutes later. This was a long time for items you throw in a fryer....we found the issue. They must have been sitting out after cooking for a while because when they finally got to us, they were hard--cheese not hot or stringy. Just hard and room temp. We were hungry so no complaints t... read more
Business response:
Thank you for the review, Danielle. We're sorry to hear the visit wasn't what you hoped it would be but are glad to hear the manager was able to turn around the experience. We take our food very seriously and will address the issues you brought forth with the staff. We hope you'll try us again soon!
After going to Maggie's in Southbury last week I am rethinking returning to that location. The wait staff is very nice and attentive. However, when having a long human hair cooked into a sauce I wonder if the cooking staff is practicing proper safety and cleanly measures in the kitchen. The manager was very kind and apologetic removing the meal off our bill and replacing it with another, but in the end, If a person prepping/cooking food has long hair, if in a hairnet, probably wouldn't wind up in customer's food. Leaving me ... read more
Business response:
Thank you for taking the time to give us your review. We're sorry to hear how disappointing your visit was but can assure you we take all necessary precautions when it comes to food safety, consistently passing all Health Inspections. Unfortunately, things can happen and mistakes can be made. This doesn't make up for what you had to deal with, but I want to reassure you there is no need to be concerned about our food safety practices. I'm glad to hear the manager took the meal off the bill and hope you will reconsider coming... read more
The worst. Waited 20 min in the bar to be served. 5 servers walked by us without an acknowledgement. Finally spoke to the manager who didnt seem to know what to do. Needless to say we left without eating or drinking. The other two restaurants in middlebury and Brookfield are far superior!!!
Frequently asked questions about Maggie McFly's | Southbury
How is Maggie McFly's | Southbury rated?
Maggie McFly's | Southbury has a 3.9 star rating with 1,629 reviews.
When is Maggie McFly's | Southbury open?
Maggie McFly's | Southbury is closed now. It will open at 11:30 a.m.