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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
signed up for services... was to get initial treatment 4 days ago. no one showed. I called and after numerous apologies... was told the general manager Bob would call me. that was Tues. I called Fri, 10/7. Bob was helpful and we scheduled for today, Sat. 10/8. I asked for early appt so I can get my day started. tech called yesterday and left message that he would be here at 8am. It's now 10:30 am with no call!!! I'm beyond disappointed and infuriated that I've once again been lied to and my time wasted. Horrible customer ser... read more
Business response:
Ms. McCutchen, Thank you so much for bringing this to our attention. We are extremely sorry to hear about the unpleasant experience, and completely understand your frustration. We would like to escalate this to our Corporate Headquarters and Regional Manager, as Total Customer Satisfaction is our number one priority. Someone should be contacting you within 24 hrs. not including Sunday. Again, we do apologize. Please have a safe rest of the weekend.
Absolutely horrible experience, we hired them to complete work and are irrigation system and they wanted to charge us for work that was not completed. After weeks of back and forth and trying to get them to complete the job, which generally included them not showing up on time, if they even bothered to show up at all for scheduled appointments. We decided to hire somebody else to complete the work. After we did that, they decided to charge our credit card that we had on file with their pest control division anyway and withou... read more
Business response:
Mr. Theado, Thank you for bringing this to our attention. We sincerely apologize for the inconveniences we have caused you. We recognize how valuable your time is and it is not okay for us to not meet our commitments. We see from your records the services have been completed. We are forwarding a copy of this to the Regional Manager for your area to see they are aware of this situation and what has occurred. Thank you again for your feedback and we will work hard to resolve your concerns and to ensure this never happens again... read more
Absolutely the worst lawn care service I've ever had in my entire life. They've treated my yard for almost a year and my yard is full of weeds. They come out twice with the so-called manager and he said it was lack of water. Mind you this was during the monsoon season in Florida. They suck don't ever give them a dime.
Business response:
Mr. Walker, Thank you for bringing this to our attention. We regret not having met your expectations regarding your service. We would like to get your feedback directly to our Corporate Office for an immediate review. Please kindly email your property address, and mention this review, to wecare@masseyservices.com and we will ensure it receives the proper attention. Thank you
Infuriated. Tech scheduled 11-1. 1:16 call office. Tech calls me 1:20. Says oh I was in the area before 11 so went on to Canyon Lake can be there by 2 pm. 2:20 call office again as still no tech. Now they can try to send someone between 4-6 pm. I've been a customer of theirs since they bought out the previous company. So now I'm expected to sit around ALL DAY for service that was to happen from 11-1. Lots of pest control services out there. Bubye Massey my time is as valuable as yours.
Business response:
Ms. Gathright, Thank you for bringing this to our attention. We sincerely apologize for the inconveniences we have caused you. We recognize how valuable your time is and it is not okay for us to not meet our commitments. We see from your records the services have been completed. We are forwarding a copy of this to the Regional Manager for your area to see they are aware of this situation and what has occurred. Thank you again for your feedback and we will work hard to resolve your concerns and to ensure this never happens ag... read more
RecommendedI'VE USED SEVERAL PEST CONTROL COMPANYS OVER THE YEARS.ALL WERE EXPENSIVE ,WITH POOR RESULTS. SO I FINALLY CALLED MASSEY SERVICES. PROBLEMS SOLVED!THEY WERE QUICK TO RESPOND TO NEW PROBLEMS AS WELL.I'VE SAVED MONEY IN THE LONG RUN.BEST CALL I'VE EVER MADE.HIGHLY RECOMMEND MASSEY SERVICES IF YOU WANT PEACE OF MIND FROM PESTS.
Business response:
Good morning Bobby, Thank you for taking time to share your positive experience. We appreciate the kind words and your business. Have a wonderful day!
When you call them with a problem especially with the lawn service they always talk a big game on how they will get everything right but never come back out so me as customer has to follow up to see when they will be out because they never show up on day they say they will come. If they are going to kill my lawn I can kill it for free instead of paying to have it killed
Business response:
Good afternoon Jan, Thank you for bringing this to our attention. We are extremely sorry to hear about the unpleasant experience. You have our sincerest apologies and we completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as Total Customer Satisfaction is our number one priority. Your email has been escalated to our Corporate Office, they will be contacting you as soon as possible. Once again, we apologize and hope to have this resolved quickly. Thank you, have a nice ... read more
tell your driver in truck 714027 heading north on i95 through palm beach and Martin county that the left lane is for passing, not for blocking traffic so don't have to change lanes the dozens of cars passing you on your right should have been a clue. I don't want anyone that inconsiderate or ignorant at my house.
Business response:
Mr Hannah, Thank you for bringing this to our attention. We will forward your feedback to our corporate office.
Bought my home a year ago brand new with a new lawn. I hired Massey to provide weed and feed treatments. Two days ago, I went outside and pulled weeds from the lawn. Filled up a 30-gallon trash bag and am only half done. As far as I can tell, the monthly "treatments" are accomplishing nothing and my lawn is rapidly regressing. I'm cancelling.
Business response:
Good afternoon Mr. McNiff, Thank you for contacting Massey Services to inform us of your dissatisfaction with your service. We apologize for any inconvenience this may have caused. We value your business and will make every effort to resolve your concern. Your satisfaction is our main priority. We have notified the management team at your local office and someone will be contacting you for a resolution. Thank you, Massey Services Customer Care
Yard has never looked so horrible. Your people don’t mow entire yard, take care of weeds, or return phone calls. Have been threatened with fine for grass and weeds that you were supposed to be taking care of. Nothing but lies and false promises when you finally do get to talk to someone. The worst lawn service I could ever imagine.
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.6 star rating with 32,145 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open at 7:00 a.m.