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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
masseys services suck. I canceled my service. one they never came out. and you still want to get paid screw you
Business response:
Ms. Bedwell, thank you for bringing this to our attention. We sincerely apologize for the unpleasant experience. Please provide us with your property address to see your concerns are addressed and resolved as quickly as possible. Our email address is wecare@masseyservices.com. Someone from our Corporate Headquarters will contact you, we look forward to your reply and assisting. Once again, our apologies. Thank you,
They took it upon themselves to switch my account to auto pay and took $68 dollars from my account unauthorized. Ever since they bought out Urbanex their service has been horrible.
Business response:
Ms. Farmer, thank you for bringing this to our attention. We sincerely apologize for the inconveniences we have caused you. We recognize how valuable your time is and it is not okay for us to not meet our commitments. We are forwarding a copy of this to the Regional Manager for your area to see they are aware of this situation and what has occurred. Thank you again for your feedback and we will work hard to resolve your concerns and to ensure this never happens again. Once again, our apologies. Please have a safe and wonderf... read more
I have called repeatedly to terminate services but they continue to come to my residence without notice and bill me. Stay away from this company!!!!!
Business response:
Mr. Muehl, thank you for your feedback. As a valued customer, we are concerned that we are losing you. Your satisfaction is our main priority. Your local service center's management team has been notified of your request for cancellation. We hope to resolve any concerns you may have and keep you as a Massey Services customer. A manager will be contacting you to confirm. Thank you, stay safe and enjoy your week. Thank you,
They are the worst, very dishonest Don’t care. MONEY BACK Guarantee. Is a bunch off BS. Call corp after they destroyed 4k worth of sod. ( sod web worms) They blamed me because they could not keep Tecs Stay away And Shawn Massy won’t be bothered
Business response:
Mr Cahill, Thank you for bringing this to our attention, you have our sincerest apologies, and we understand your frustration. We are sorry you were not able to resolve this at the local level, therefore, we are bringing this to the attention of the Regional Manager, out of our Corporate Headquarters. Someone will be contacting you shortly with a resolution. Once again, we apologize. Thank you, have a nice afternoon.
I have tried to cancel my service several times, but still today it is not cancelled. Every time, the representatives helping me apparently never cancel my service despite assuring me otherwise. A couple of weeks ago, I was charged for an annual service again despite asking to not renew my service yet again. So I called again to get it cancelled and now, two weeks later, the service is still not cancelled. Based on other reviews I've seen, this seems to be an intentional business practice.
Business response:
Hello PJ, Thank you for bringing this to our attention. We regret not having met your expectations regarding your service. We would like to get your feedback directly to our Corporate Office for an immediate review. Please kindly private message us with your property address, and we will ensure it receives the proper attention. Once again, our apologies. We look forward to your message.
I’ve been trying to reach a service manager for 6 weeks or so. All I wanted was to have the tech removed from my account as he scorched large portions of my lawn (he asked me part way though the service “what kind of grass do you have?”) Still not spoken to a service manager..I now want that tech removed from my account and someone to come fix the grass the tech burnt. I have 3 services with Massey now..they are all getting canceled if someone can’t fix this simple issue. I’ve been more than patient.
Business response:
Mr. Davidson, Thank you for bringing this to our attention. We regret not having met your expectations regarding your service. We would like to get your feedback directly to our Corporate Office for an immediate review. Please kindly email your property address, and mention this review, to wecare@masseyservices.com and we will ensure it receives the proper attention.
If I could give a zero, I would. The care they have given to my home and protection has been abysmal. In large print on their service reports it is noted to call ahead, give me a time of service, if pesticides are being used, time of spraying, to close and latch the gate when done. I have 2 dogs and none of this has been followed except for a phone call that they would be out in a few days. Once again, my gate has been not been closed and left my pets at harm. This is pure negligence and a lack of management caring what ... read more
Business response:
Hello Susan, Thank you for bringing this to our attention. We are extremely sorry to hear about the unpleasant experience. You have our sincerest apologies, and we completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as Total Customer Satisfaction is our number one priority. Your email has been escalated to our Corporate Office; they will be contacting you as soon as possible. Once again, we apologize and hope to have this resolved quickly. Thank you, have a nice afterno... read more
I wish I would have read these nightmare reviews before using massey... I never leave bad reviews but after they decided to steal my money and not show up one time to do pest control in the entire 3 month quarterly term they charged me for, I couldn't let this slide. DO NOT USE MASSEY PEST CONTROL. when they "checked" my termite traps, I had to find the traps for them. and uncover them for the technician. he said I didn't have any traps until I found them. then he didn't even pull the trap to check it. just looked at the top... read more
Business response:
Mr. Nelson, thank you for bringing this to our attention. We sincerely apologize for the inconveniences we have caused you. We recognize how valuable your time is and it is not okay for us to not meet our commitments. We are forwarding a copy of this to the Regional Manager for your area to see they are aware of this situation and what has occurred. Thank you again for your feedback and we will work hard to resolve your concerns and to ensure this never happens again. Once again, our apologies. Have a nice evening.
I am massey customer since 1999 for pest control and termite; before few years I got their service for irrigation and lawn service I have issue with the lawn since more than 4 months and part of the sod has to be changed So far few mangers Larry, Mark and others visited and told me that we will change it in few weeks but nothing happened! Every time I called the person Kim will tell me the manager has to approve! Finally before 3 weeks or so the new General manager Shawn visited, apologized for all delay and inconvenience ... read more
Business response:
Good morning Dhimant, Thank you for bringing this to our attention, you have our sincerest apologies, and we understand your frustration. We are sorry you were not able to resolve this at the local level, therefore, we are bringing this to the attention of the Regional Manager, out of our Corporate Office. Someone will be contacting you shortly with a resolution. Once again, we apologize. Thank you, have a nice afternoon.
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 27,121 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open on Monday at 7:00 a.m.