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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
RecommendedMassey does not work for pest control service. Do NOT do business with them. They try to pressure you to sign up before even providing service. Highly NOT recommended.
Terribly dissatisfied with not only their product but their customer service. You can’t get ahold of anybody to help you. Service techs always find an excuse to “have to comeback”. Don’t waste your money, because you’ll be wanting it back…… like we are
Business response:
Mr Sikora, We apologize for the unpleasant experience. Total Customer Satisfaction is our number one priority. We have forwarded your information to the Corporate Office for an immediate resolution. Someone will be contacting you as soon as possible. Thank you, have a nice afternoon.
RecommendedDoes not work for pest prevention. They try to pressure you to sign up before doing any service. Not recommended.
Business response:
Ms Moore, Thank you so much for bringing this to our attention. We are extremely sorry to hear about the unpleasant experience you have had, and completely understand your frustration. We would like to escalate this to our Corporate Headquarters, as Total Customer Satisfaction is our number one priority. Unfortunately, with the information given, we were unable to locate your account. Would you mind providing us with your property address by private messaging us or emailing wecare@masseyservices.com and mentioning this revi... read more
does not respect signs that state No Soliciting
Business response:
Ms Frink, Our sincerest apologies and we appreciate you bringing this to our attention. We take these matters very seriously and work hard to ensure all of our team members follow the no solicitation signs. We have forwarded this to our Corporate Headquarters to see this is handled appropriately. Once again, our apologies. Thank you, have a nice afternoon.
I had the worst experience with a customer service rep Gabriella in Winter Haven, FL. I called to schedule an appointment at 1:02pm to have them come look at an issue I was having. They said my quarterly is Thursday. I booked it for Friday since someone would be home. Fast forward 40 mins later I saw that the issue had gotten worse. I called Massey 2:00pm on the dot and asked for them to come today to come look at it. The issue has moved to other places of the house and I cannot go days without someone coming out. She procee... read more
Business response:
Ms Andrews, Thank you for bringing this to our attention. We sincerely apologize for the unpleasant experience. We pride ourselves on Total Customer Satisfaction and providing the highest quality service. As a customer of Massey Services, it is expected that you only receive the best care we can provide. We have forwarded a copy of this review to our Corporate Office, someone will be contacting you to address and provide an immediate resolution. Once again, our apologies. Thank you, have a nice afternoon.
We had them since nov and nit once did my problem get resolved and the manger even told me that the tech shot fired they send me a threatening letter for $95 so I figured if I need $95 that badly without doing their job I will just pay them they could give two hoots about what they do for you I still had bugs in my garage heavily I had to hire a new company and they still expect me to pay I do not recommend them Joyce McDonough
Business response:
Ms McDonough, Thank you for bringing this to our attention. We sincerely apologize for the unpleasant experience. Total Customer Satisfaction is our number one priority. We have forwarded a copy of this review to our Corporate Office for an immediate resolution. Once again, our apologies. Thank you, have a nice afternoon.
BEWARE of this company! We recently had a tent put over the house for termite extermination and it was the most negative experience ever!!! Who opens a deep freezer during the process?!?! We had over $2,000 worth of food in two deep freezers in the garage all spoiled and had to be trashed because they thought it would be a good idea to exterminate the deep freezers. Then they basically told us “oh well” you should have removed the items. The catch to this is that they never opened the refrigerator and freezer in the kitchen.... read more
Business response:
Ms Ashley, We are extremely sorry to hear about the unpleasant experience. You have our sincerest apologies and we completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as Total Customer Satisfaction is our number one priority. Would you kindly private message us with your property address to ensure your email is escalated to our Corporate Office, they will then contact you with an immediate resolution. Once again, we apologize and hope to have this resolved quickly. We ... read more
whoever this driver is damn near just killed me on 99. cut me off so close that they scraped my damn car.
Business response:
Ms Eskins, We sincerely apologize and have escalated this post to our Corporate Headquarters to ensure this is addressed immediately. Would you mind private messaging us with the best way, time and date to reach you. Thank you, we look forward to a resolution. Once again, our sincerest apologies.
I’ve had Massey’s services for 15 years. They never do what they are paid to do. We have cameras. They know we have cameras and yet they still do not even go into our back yard to do treatments or anything else that is in our contract. I will be going with another company that will actually take care of my lawn.
Business response:
Thank you for bringing this to our attention. We are extremely sorry to hear about the unpleasant service you have had. You have our sincerest apologies and we completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as customer service is our number one priority. Your review has been escalated to the Regional Manager out of our Corporate Office, they will be contacting you as soon as possible. Once again, we apologize and hope to have this resolved quickly.
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.6 star rating with 32,145 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open at 7:00 a.m.