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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
When you call them with a problem especially with the lawn service they always talk a big game on how they will get everything right but never come back out so me as customer has to follow up to see when they will be out because they never show up on day they say they will come. If they are going to kill my lawn I can kill it for free instead of paying to have it killed
Business response:
Good afternoon Jan, Thank you for bringing this to our attention. We are extremely sorry to hear about the unpleasant experience. You have our sincerest apologies and we completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as Total Customer Satisfaction is our number one priority. Your email has been escalated to our Corporate Office, they will be contacting you as soon as possible. Once again, we apologize and hope to have this resolved quickly. Thank you, have a nice ... read more
tell your driver in truck 714027 heading north on i95 through palm beach and Martin county that the left lane is for passing, not for blocking traffic so don't have to change lanes the dozens of cars passing you on your right should have been a clue. I don't want anyone that inconsiderate or ignorant at my house.
Business response:
Mr Hannah, Thank you for bringing this to our attention. We will forward your feedback to our corporate office.
Bought my home a year ago brand new with a new lawn. I hired Massey to provide weed and feed treatments. Two days ago, I went outside and pulled weeds from the lawn. Filled up a 30-gallon trash bag and am only half done. As far as I can tell, the monthly "treatments" are accomplishing nothing and my lawn is rapidly regressing. I'm cancelling.
Business response:
Good afternoon Mr. McNiff, Thank you for contacting Massey Services to inform us of your dissatisfaction with your service. We apologize for any inconvenience this may have caused. We value your business and will make every effort to resolve your concern. Your satisfaction is our main priority. We have notified the management team at your local office and someone will be contacting you for a resolution. Thank you, Massey Services Customer Care
Yard has never looked so horrible. Your people don’t mow entire yard, take care of weeds, or return phone calls. Have been threatened with fine for grass and weeds that you were supposed to be taking care of. Nothing but lies and false promises when you finally do get to talk to someone. The worst lawn service I could ever imagine.
Update: The GM called me and apologized and assured me that he would rectify this immediately. Time will tell. We had their service for about a year and our security cameras caught one of their techs doing a horrible job and treating our home in less than 5 minutes. I called and canceled after they assured me someone would reach out and rectify it. Then our cameras caught them last week back on our property trying to treat after we canceled them months ago. Then they send a bill. I didn’t even know you could send a bi... read more
Business response:
Ms. Berry, Thank you for the update. We are confident you will be pleased with the outcome, as our number one priority is Total Customer Satisfaction. We appreciate you allowing us to show that to you. Have a wonderful week!
Used to have Massey to take care of a termite problem in both my front and back yard. They came out and put the green cone things around my perimeter..in January we scheduled them to come out and refill them, but all they did was come out and tell us we needed them refilled..duh, that’s why you’re here..so they left and we canceled..fast forward to now..my subdivision is on water restrictions so I haven’t been using my sprinkler system but the other day I turned it on for general maintenance only to find out one of their con... read more
Business response:
Mr Click, Our sincerest apologies for the misstep. We truly appreciate you bringing this to our attention. We are sorry you were not be able to resolve this at the local level. Therefore, we have forwarded this post, along with your account information, to our Corporate Headquarters to ensure this is resolved immediately. Total Customer Satisfaction is our number one priority. Once again, we apologize. Thank you, have a nice afternoon.
They were supposed to be here at 8am. It’s 1042am. If they aren’t here by 11am I’m canceling and requesting not to be charged. This is so unprofessional and ridiculous. I have things to do as well and they don’t include sitting around waiting on your tech.
Business response:
Ms Hahn, Thank you for bringing this to our attention, you have our sincerest apologies for the delayed response. We completely understand your frustration. In order to address this situation can you please email us your property address to wecare@masseyservices.com. Once again, we apologize. Thank you, have a nice afternoon.
July 7, 2022 received regular scheduled service, wasn't billed (postmarked) until August 11. On August 12 (postmarked), I got a letter stating my account was past due and that I must have overlooked payment due for July service. This is the third time in the last 12 months I have gotten this type of notice and have complained directly to the St. Augustine office about their inability to send out billing on time for my account. Conversation with the office manager was futile and I was made to feel that the problem was my faul... read more
Business response:
Mr Brown, Thank you for bringing this to our attention, you have our sincerest apologies and we understand your frustration. We are sorry for the unpleasant experience with your local service center. We are forwarding a copy of this review to the Regional Manager, out of our Corporate Office. Someone will be contacting you shortly with a resolution. Once again, we apologize. Thank you, have a nice afternoon.
So they basically robbed us, we canceled our service with them and three months later they showed up at the house that we no longer lived in because we moved and they performed their “service“ And then proceeded to charge us for it and I called and told them that we no longer live there and canceled the service months ago and that I wanted a refund and they argued with me about giving me a refund and still have not given it to me, worste customer service ever and they are corrupt and criminal I would not use them
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 27,121 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open tomorrow at 7:00 a.m.