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Meridian at Laguna Hills

4.5

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Location details

24552 Paseo De Valencia, Laguna Hills, CA, 92653, United States

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4.5208 reviews
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Kathy's profile image
Kathy 
3 years ago

It was an exceptional living experience for my mother, from the daily care that she received to the meals. I never once heard her complain about the food, and she liked it so much she didn't really even use her little kitchenette. Her apartment was upgraded and really cute. You didn't feel like you were in a nursing facility at all. Her overall care was 1,000%. I was floored with how great Meridian was, especially compared to other places we experienced. I would recommend it to anybody. 

Business response:

Thank you for your five-star review! We are very pleased to reach your review and hear how wonderful our community and care are. Thank you so much, we look forward to seeing you again soon 

Ashlie's profile image
Ashlie 
3 years ago

Everything is fantastic over there except for the admin department they don't communicate. Takes a bit to get maintainable but everyone slow now with lack of people. He has a second chance at life and is so overly beyond grateful to your Company and the Meridian. It seriously has been a gift and could not be more perfect. The time you spent with us which was well over a year was definitely worth it! He is doing better than he has been in the last year I attribute that to the care and attention he has been given at the Meridi... read more

Business response:

Ashlie, we really appreciate your feedback! Thanks for taking the time to let us know how we did. We hope you have a great day! 

Diane's profile image
Diane 
3 years ago

My mom does not participate in activities so we are not able to rate this. Value for cost...she really has not been a resident for long enough for us to know yet. I do want to add that head nurse [name removed] and her assistant [name removed] and her staff go above and beyond to accommodate Moms special needs. 

Business response:

Hi Diane, thank you for taking the time to leave a review for us at the Meridian at Laguna Hills. We're happy we could meet your expectations! 

TH's profile image
TH 
3 years ago

The staff was very friendly and helpful and were pleasant to deal with. The place had a nice look. Probably the one negative comment I have is in regards to the remodeling they did. In the bathroom in my loved one's room, they put in a new vanity that looked really nice, but the drawer fronts were fake. There was not a single drawer, and the only way to get in there was to open the two doors and climb underneath the sink. Other than that, it was good. 

Business response:

Thank you for leaving this detailed, high-star review about your experience with our community! 

HB's profile image
HB 
4 years ago

I think they were in change of ownership, so they were still working things out. They definitely were trying and working on things though. My loved one was there for a short respite stay. For the most part she enjoyed the food. Move-in and move-out didn't go perfectly smoothly. There were some little miscommunications. And our final bill included some charges that we were not told about initially. We had to kind of fight to get that resolved, but they did refund us eventually. 

Business response:

Thanks for your review of Meridian at Laguna Hills! We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out at (949) 581- 6111 with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our community! 

Ethel D's profile image
Ethel D 
4 years ago

This community is close to a hospital post office, and shopping centers. The staff are very friendly to work with. 

Business response:

We appreciate your positive review about your recent experience with us! 

Julie M's profile image
Julie M 
4 years ago

The staff here runs a safe and engaging life for seniors and I’m so happy to have loved ones in this community ! 

Business response:

Julie M, we are so happy to read such a great review about Meridian at Laguna Hills! 

Susan's profile image
Susan 
4 years ago

The community is very clean and the staff is very friendly and nice. The food needs to improve, the food quality is not good and not seasoned well. I feel they need a better chef. It would be good for the community to add more staff so there is more one-on-one attention for the residence. I would recommend this community to others. 

Business response:

Susan, we really appreciate your feedback! 

Cher's profile image
Cher 
5 years ago

You could not have nicer people than there wonderful staff. They all care and are considerate. They are here for you, and take great care of you. You can sleep better knowing they are a call away. Being taken care of and watched over is comforting. 

Business response:

Hi Cher, thank you very much for taking the time to leave us this positive review for our team at Meridian at Laguna Hills. We appreciate it & so do our other reviewers at Senior Advisor. We hope to see you again soon! 

Frequently asked questions about Meridian at Laguna Hills

How is Meridian at Laguna Hills rated?

Meridian at Laguna Hills has a 4.5 star rating with 208 reviews. 

When is Meridian at Laguna Hills open?

Meridian at Laguna Hills is open now. It is open 24/7.