Metro Credit Union - Chelsea - Main Office

Khoa N. 

on Yelp

10 years ago

Worst bank I ever have, website, apps never ever work when you need it, shut off your card when you out of town even tho you call to tell them you going out of town a week ahead just so they dont shut it off but they do it anyway, 

Silvia D. 

on Yelp

10 years ago

I have been a client of Metropolitan Credit Union for decades. I had a 5 year CD issued om 10/24/11 which matures on 10/22/2016. Even with a CD that has not matured, the credit union gave my money away as abandoned property. I received two emails which I answered and called back leaving messages yet, they gave my money away. I am one of those people who encourage Credit Unions and I was considering moving all my banking to this credit union. I can't help but fault them for giving my money way even when I had a CD that ... read more

Nick C. 

on Yelp

11 years ago

Okay, despite a few really nice employees that I've interacted with, I'm beginning to think that the "convenience" of banking with Metro Credit (near my place of work) isn't worth the bother. Took out a loan this week (several previously), there was a problem, the branch manager (who looks and acts like a freaking, emotionless machine) wouldn't lift a finger to help, just recited bank regulations to me. I went home, called Metro and someone else DID help me. She could have made the same call on my behalf when I was sitting a... read more

Danoota M. 

on Yelp

11 years ago

30 Seconds from going elsewhere. Although I think the service is fantastic at Melrose, to have the computer banking problems they are having in this day and age is just too scary. It has been ongoing for a month. I can't afford for them to keep screwing up like this. 

Tom M. 

on Yelp

11 years ago

In light of their recent idiotic decision to "upgrade" their online banking portal and smartphone apps, I'm drastically downgrading my previous review. The thing that kills me is that their online banking and Android app used to be perfectly fine! Now I can't receive e-bills for my credit cards through online bill pay, and their Android app is basically useless. I've given them honest and early feedback about the problems with the new systems, and have received only platitudes in return. I'm going to move my accounts as ... read more

Miss B. 

on Yelp

11 years ago

The conversion and changes to its online/mobile systems are horrible. Metro tried to do too much at once... new website, new online banking, new security system protocols, new mobile apps for all platforms are a steaming hot mess. (Ref. Note: read the reviews of the Metro Credit Union App in Google Play)In this age of mobile 'everything' there is no room for mistakes especially at launch... especially when it comes to the management of customers' money and investments... and especially if everything worked almost seamles... read more

Tim H. 

on Yelp

12 years ago

This is without doubt the worst experience with online banking I have ever had. Every bank loan, car loan, credit card and utility on earth allows electronic payment. Except this turd of an institution. Call customer service? Good luck with that. 

Philip G. 

on Yelp

13 years ago

Fraudulently (twice) resuscitated a home equity loan that was beyond statute of limitations. Do not do business with them 

Paul C. 

on Yelp

13 years ago

Never ever use metro. 2 car loans @ the sam e time and they constantly took 2 payments on 1 loan then reported the other late. When u do get through 2 someone who doesnt have broken english they are rude. Bunch of incompetent morons. Stay away if u get finance offer from them dont do it. Kiss good bye to ur credit and be ready for insults in the process. It took them 3 attempts to get an $800 pay right. Adios, chau beware