Metro Credit Union - Chelsea - Main Office

Ashley H. 

on Yelp

8 years ago

I have no access to my money because I am here in California and after 1 year of living here, Metro decided it is now fraudulent for me to use my card. After calling MULTIPLE times and thinking the issue is figured out, I still have NO access to MY money. On Wednesday I was told the issue was figured out. Yet, it is now Saturday and I can not even purchase food to eat. I am disgusted and can not talk to anyone or have access to my money until Monday. Thank you so much Metro Credit Union for holding my money and leaving me to... read more

Meghan M. 

on Yelp

8 years ago

The customer service is horrible, the hours are just as bad. I had my account for many years and then I was charged a high maintenance fee because I turned a certain age. No letter to inform me of the account change. Went into a branch to get some clarification and the teller was rude and did not have any interest in helping me. Closed my account and will never bank there again. 

Amy E. 

on Yelp

8 years ago

They have messed up my checking account, no one at the bank is educated on the working of the bank or products it offers.I get a different answer every time I call. The call center is infuriating and I am still waiting for a manager to call me back. 

Pinkfloyd617 .. 

on Yelp

8 years ago

They have to really work on their customer support. The website is down many times, and other than for a locked card they can only help you over phone during regular buisness hours.for instance i once forgot the answer to my security question and i could not reach them until regular buisness hours. I had to go to their ATM to make a transaction that could had been done at home. 

Jean G. 

on Yelp

8 years ago

I have been a member for 15+ years and have never experienced such a delay in MY vacation club check being sent to me. Every year MY check would be sent to my attention at the end of May. It is now the end of June!! And forget about getting touch with someone. Nothing! I even sent an email and received an ad to apply for a Vacation Club Credit card. I will be closing my account once I receive MY money. 

Dominec C. 

on Yelp

8 years ago

They are great with getting loans, but, I hate actually gping inside this place. There is always a line, and service is very slow. Every single time I come into this place, there is a long line, and only like 3 tellers. Seems as though they don't understand the concept of opening more tellers during busy hours. This surprises me because this is the main branch. 

Didi S. 

on Yelp

9 years ago

I'm so disappointed with their customer service. Their system goes down a lot, and no one is competent to call you back. They truly don't care about their customers. 

Lola C. 

on Yelp

9 years ago

So I drive through the drive through ATM at revere beach parkway branch . I currently bank with another bank, so I insert my card to withdraw cash and ATM machine keeps my card. So I call the branch to find out if i can retrieve my card, and there's 6 plus tellers doing absolutely nothing but talking to each other. Standing around. I speak to manager and she tells me they have to wait to service debit machines, and I speak to another idiot there that says they have to destroy my card because I don't bank there. WTF! Beware,... read more

Mary B. 

on Yelp

9 years ago

If I could give it less stars I would!! I have a "free checking" account with Metro. I was charged $12.00 for inactivity on the account. Plus a had a horrible experience with my last mortgage!! I have contacted them to no avail!! Removing all accounts !!