Metro Credit Union - Chelsea - Main Office

Jean G. 

on Yelp

8 years ago

I have been a member for 15+ years and have never experienced such a delay in MY vacation club check being sent to me. Every year MY check would be sent to my attention at the end of May. It is now the end of June!! And forget about getting touch with someone. Nothing! I even sent an email and received an ad to apply for a Vacation Club Credit card. I will be closing my account once I receive MY money. 

Dominec C. 

on Yelp

8 years ago

They are great with getting loans, but, I hate actually gping inside this place. There is always a line, and service is very slow. Every single time I come into this place, there is a long line, and only like 3 tellers. Seems as though they don't understand the concept of opening more tellers during busy hours. This surprises me because this is the main branch. 

Didi S. 

on Yelp

8 years ago

I'm so disappointed with their customer service. Their system goes down a lot, and no one is competent to call you back. They truly don't care about their customers. 

Lola C. 

on Yelp

8 years ago

So I drive through the drive through ATM at revere beach parkway branch . I currently bank with another bank, so I insert my card to withdraw cash and ATM machine keeps my card. So I call the branch to find out if i can retrieve my card, and there's 6 plus tellers doing absolutely nothing but talking to each other. Standing around. I speak to manager and she tells me they have to wait to service debit machines, and I speak to another idiot there that says they have to destroy my card because I don't bank there. WTF! Beware,... read more

Mary B. 

on Yelp

8 years ago

If I could give it less stars I would!! I have a "free checking" account with Metro. I was charged $12.00 for inactivity on the account. Plus a had a horrible experience with my last mortgage!! I have contacted them to no avail!! Removing all accounts !! 

U L. 

on Yelp

8 years ago

There is a reason their ratings are so low. They have the absolute worst customer service!! Don't even try calling them on the phone- you will waste at least an hour waiting for someone to get around to answering. Avoid this bank if you can. 

Jennifer W. 

on Yelp

8 years ago

I signed up for this credit union because it was ranked one of Massachusetts' best credit unions out there. Several months later, I decide that I want to apply for a pre-approval letter, shop around for mortgage rates and get in touch with a loan officer. My customer experience problems: 1) Phone: You CANNOT get in touch with anyone!!! I called the Customer Service number SO many times to be disconnected while on hold, waiting over 10 mins, and being re-routed through the automated prompts. I just wanted one simple answer... read more

Asha R. 

on Yelp

8 years ago

I am the seller of a property that this company is financing. Never seen worse customer service. We have been kept in the dark for weeks. Our transaction has been kept in limbo for several weeks. Buyer beware! 

Tom D. 

on Yelp

9 years ago

I had never heard about this bank until I purchased my car this Spring. The dealership picked it. They don't have any locations nearby (about an hour by car) so my only interactions with them have been via phone, email and web. First off, the customer service representatives gave me contradicting information about loan payments, linking an external bank account, and set up fees. I emailed their 'head of operations' to complain about the customer service and their misinformation, but never heard from him. Second, their web i... read more