Metro Credit Union - Chelsea - Main Office

Tobias K. 

on Yelp

5 years ago

Have a house mortgage with Metro, which was working fine until they transitioned between systems and there was a hickup in the auto-transfer from my external bank account. Two payments were missed until I was notified at which point I immediately payed the balance and restarted the auto-transfer. Got dinged with late fees and late payment in my credit report. I've been calling Metro about this six times now and each time they tell me that this will be resolved since it wasn't my fault and that somebody will reach out to me.... read more

_vanillie J. 

on Yelp

5 years ago

Worse customer service. I called last Friday to dispute a charge and I was told to come to the branch. Came in, taking a day off from work, for them to give me a phone number. The teller was on his cell phone mayority of the time that I was with him, before he called me he had me standing there while he was chatting about his lunch with another coworker, while there's a big line outside the bank waiting to be call. 

Adrian M. 

on Yelp

5 years ago

I've had two large portfolio refinance/mortgages with Metro Credit Union. Both refinances were originally handled by Lucas Ross. I recently had several mortgage servicing questions regarding Metro Credit Union's home owners insurance requirements as I was about to switch home owners insurance providers. I contacted Lucas with my questions and he forwarded them to Marc Sinibaldi who works in mortgage servicing. Marc Sinibaldi never responded so I followed up the next day with Lucas Ross and requested a phone number that I co... read more

Ryan W. 

on Yelp

5 years ago

First year with them having an auto loan was fine. Was able to set up automated payments from my bank and they went through regularly. Then comes October 2020 with the changing of their online banking system. Worked with a rep for about an hour to set up my bank account for auto-payments again since all of my prior information had been purged. Received an email saying that my bank account had been set up and could be used for payments. Great, should be all set, right? Nope. Third week of November I receive a letter fr... read more

J B. 

on Yelp

5 years ago

Pissed is an understatement! I've been with them since I was a teenager so a little over 15 years. They were a GREAT credit union where they treated you like family but now... ever since they started accepting anyone into the credit union and especially after rolling out their new "online/app" features, it's gone so far downhill. My checks aren't easily deposited anymore, rejected for no reason, can't access the app, speaking to a rep is difficult because you go through one rep to the next. Calling on the weekends is pointl... read more

Gail R. 

on Yelp

5 years ago

I would never use this bank again. They updated their online banking which does not work! It doesn't allow to make payments and payments become overdue. I tried to get a loan elsewhere and was told I had a home equity loan with Metro that was closed in 2015 but they never updated their records. If you want to speak with someone, be prepared to be on hold up 2 hours ( I was on hold last Friday for 1 hour, 47 minutes! Their mortgage rates could be .5% and I would still go elsewhere! 

Brenda C. 

on Yelp

5 years ago

I've been a member for about 12 years because it came through a job I had. The no-ATM-fees (anywhere, ever) is the best thing about this place. I can't speak to loans as I never took one from here. But the online/app/distant ATM experience has been increasingly frustrating for the last year or two. "Upgrade" should always be used in quotation marks no matter the business, but the bugs are ridiculous and this time around there's been no response to two requests to fix things. I no longer live in MA, but for the first year o... read more

Lauren C. 

on Yelp

5 years ago

Never in my life have I had so much trouble trying to pay a bill to a credit union. It has been an absolute nightmare for the last 3-weeks and I still cannot get a straight answer from them. I mailed a check that they "didn't receive" even though the envelope I used was pre-addressed by them and paid to cancel it. I tried to setup an account online but it won't allow me to enter my bank information. It also won't allow me to start a new account. When I call they cannot give me account information on the phone. When I email t... read more

Teris C. 

on Yelp

5 years ago

Awful, just awful...I have been trying to get in touch with them for at least two weeks in reference to my Christmas club account I have with them for many years through my employer, after finally getting through I was informed they took my Christmas club and made the decision to deposit into another account I have with them, who are they to decide where my money goes? DO NOT USE METRO CTEDIT UNION!! Their two star rating is truly a two star rating.