Metro Credit Union - Chelsea - Main Office

Jim J. 

on Yelp

6 years ago

UGH!!!! Horrible place to bank with. Pay attention because they love hitting you with all kinds of fees. 

Boston J. 

on Yelp

6 years ago

This Credit Union is probably good for small accounts. If you have any significant money to invest...forget it. The High Yield account have promotions which keep offering higher interest rates; however, once in, your rate never goes up unless you call and they tell you the new higher rate is for new accounts only. Then they will offer to make an exception for you and raise your rate. It is a nuisance to have to monitor these increases and to call asking for a higher rate. I have transferred over $200K this year to Ally whic... read more

Justin C. 

on Yelp

6 years ago

Website and online services are horrible. It feels like a trip to the 90's down memory lane as everything is a pain and not user friendly. No quick links for simple stuff like paying your car loan...what's the point? If I'm late you're sure as hell gonna tax.me though right? Time to refinance... 

Greta With The Great Taste O. 

on Yelp

7 years ago

I have a car loan with Metro and the people at the branch where I pay my car loan on Comm Ave in Boston appear to be super nice. So I thought, OK I'll begin to move all my accounts and apply for a credit card. My debt to income is in excellent shape. Median income, with very low debt. And I have a credit score between 750 and 800 which is considered EXCELLENT. I have not been late with any payments since about 8 years ago, when I mistakenly simply forgot one time, and I pay far more than the minimum on the current cards. ... read more

Frankie S. 

on Yelp

7 years ago

one of the worst banks ever. their customer support not willing to help or find ways to get you the appropriate information you need. they play with your money when you deposit a check taking more than 2 days to make it available, when they finally do they only make a portion of your check available. they are consistently playing with your accounts on what you have available and dont. way better banks out their that are willing to assist you with what you need and make sure you are getting accurate information. 

Ashley H. 

on Yelp

7 years ago

I have no access to my money because I am here in California and after 1 year of living here, Metro decided it is now fraudulent for me to use my card. After calling MULTIPLE times and thinking the issue is figured out, I still have NO access to MY money. On Wednesday I was told the issue was figured out. Yet, it is now Saturday and I can not even purchase food to eat. I am disgusted and can not talk to anyone or have access to my money until Monday. Thank you so much Metro Credit Union for holding my money and leaving me to... read more

Meghan M. 

on Yelp

7 years ago

The customer service is horrible, the hours are just as bad. I had my account for many years and then I was charged a high maintenance fee because I turned a certain age. No letter to inform me of the account change. Went into a branch to get some clarification and the teller was rude and did not have any interest in helping me. Closed my account and will never bank there again. 

Amy E. 

on Yelp

7 years ago

They have messed up my checking account, no one at the bank is educated on the working of the bank or products it offers.I get a different answer every time I call. The call center is infuriating and I am still waiting for a manager to call me back. 

Pinkfloyd617 .. 

on Yelp

7 years ago

They have to really work on their customer support. The website is down many times, and other than for a locked card they can only help you over phone during regular buisness hours.for instance i once forgot the answer to my security question and i could not reach them until regular buisness hours. I had to go to their ATM to make a transaction that could had been done at home.