Metro Credit Union - Chelsea - Main Office

U L. 

on Yelp

9 years ago

There is a reason their ratings are so low. They have the absolute worst customer service!! Don't even try calling them on the phone- you will waste at least an hour waiting for someone to get around to answering. Avoid this bank if you can. 

Jennifer W. 

on Yelp

9 years ago

I signed up for this credit union because it was ranked one of Massachusetts' best credit unions out there. Several months later, I decide that I want to apply for a pre-approval letter, shop around for mortgage rates and get in touch with a loan officer. My customer experience problems: 1) Phone: You CANNOT get in touch with anyone!!! I called the Customer Service number SO many times to be disconnected while on hold, waiting over 10 mins, and being re-routed through the automated prompts. I just wanted one simple answer... read more

Asha R. 

on Yelp

9 years ago

I am the seller of a property that this company is financing. Never seen worse customer service. We have been kept in the dark for weeks. Our transaction has been kept in limbo for several weeks. Buyer beware! 

Tom D. 

on Yelp

9 years ago

I had never heard about this bank until I purchased my car this Spring. The dealership picked it. They don't have any locations nearby (about an hour by car) so my only interactions with them have been via phone, email and web. First off, the customer service representatives gave me contradicting information about loan payments, linking an external bank account, and set up fees. I emailed their 'head of operations' to complain about the customer service and their misinformation, but never heard from him. Second, their web i... read more

Rachel B. 

on Yelp

9 years ago

I had higher hopes for this credit union. The website and app is terrible. Watch out for hidden fees. They charge a $22/month for checking maintenance. Closed my account as I have moved out of the area and it's not worth the hassle to keep it open. 

Cindy S. 

on Yelp

9 years ago

If I could give zero stars I would. I brought a cashier's check to Boston to close on a house. Metro will not take a cashier's check without a four day hold. I have banked all over this country and never had a hold on a cashier's check. That is the point of the check - no hold!! 

Marek H. 

on Yelp

9 years ago

It's unfortunate to write this because I do enjoy the waived ATM fees, clean and friendly atmosphere at the branches, but my experience with the stuff that really matters was terrible. I have a mortgage for a house in Chelsea and wanted to refinance with Metro in June, 2015, both because of the lower rate and wanting to support the local credit union. I went into this branch and the mortgage specialist (MH) I sat down and spoke with acted like she was selling me a used car. She was dismissive of my questions and pressure... read more

Khoa N. 

on Yelp

10 years ago

Worst bank I ever have, website, apps never ever work when you need it, shut off your card when you out of town even tho you call to tell them you going out of town a week ahead just so they dont shut it off but they do it anyway, 

Silvia D. 

on Yelp

10 years ago

I have been a client of Metropolitan Credit Union for decades. I had a 5 year CD issued om 10/24/11 which matures on 10/22/2016. Even with a CD that has not matured, the credit union gave my money away as abandoned property. I received two emails which I answered and called back leaving messages yet, they gave my money away. I am one of those people who encourage Credit Unions and I was considering moving all my banking to this credit union. I can't help but fault them for giving my money way even when I had a CD that ... read more