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Metro Credit Union - Chelsea - Main Office
- Credit Unions
- Chelsea, MA
About this business
Location details
200 Revere Beach Pkwy, Chelsea, MA, 02150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 1:00 p.m. | |
| Sun | Closed |
Have you ever very heard of a bank who doesn't answer their phones?? I mailed my car payment out two weeks ago. It still has not been cashed. I have a feeling it is sitting in their office. To be on the safe side, I did a stop payment on the check. Just in case, it was lost in the mail. I called to do a payment over the phone. They do not answer their phones!!! They have one phone number for ALL their locations!! Awful service!!
Today is OCT19th....their online banking is still down....all the negative reviews are true....they missed their own deadline...facts are facts! "We're building a new experience that will transform the way you bank with us! Online Banking will be unavailable starting at 6:00pm 10/09 until 8:30am 10/13"
Of course I'm late to the party. I've heard really good reviews on behalf of this bank word of mouth. All was good until they updated their system. Online banking unavailable for the weekend while the system got updated, of course the update continues into Tuesday and still can't get in. Several phone calls placed where the call was disconnected and when you finally get someone " they can't assist, they only handle locked out account and will escalate to a supervisor which then comes back to " nobody is picking up the li... read more
Worst bank ever, I would rather put my money under my mattress in an old home in the woods in California then leave my money with these people. Ever since they took over our credit union it's been nothing but a pain in the ass dealing with these people. Their customer service is horrible and needs a whole new look. This bank sucks
No one takes responsibility in this bank. I have been trying to get a service done. On hold for hours on call center. You ask for call back and they hang up. I finally spoke to someone and they gave me the wrong information. I asked for a supervisor. No call back.
Have had nothing but problems since financing our car thru Metro in May 2020. Inept processing of paperwork, lack of knowledgeable customer service reps, when you can actually reach someone. Have spent over 2 hours, and 8 calls to them, and still no results! Should have stayed with DCU but was persuaded with a slightly better rate at dealer. They are def. Getting kickbacks!
Please don't bank with Metro Credit Union. I opened an account with then just to have as back up and was told by several Metro Credit Union employees, including a manager, that I wasn't going to be charged any fees for not using it. 2 months later I'm charged $13 for inactivity. I've tried calling them on many different occasions to resolve this however, I'm left waiting to speak to someone for HOURS for them to eventually hang up as soon as I get someone live. That has happened 3 times. I also tried having them call me back... read more
I honestly wish I could give Metro Credit Union in General 0 Stars. Their Collections department/ Customer service is horrible. I went through Metro CU for my first Auto Loan which I have been doing just fine with making on time payments. My first payment had to be a mailed money order; I also called the phone number and extension line they provided in the documents I received after financing through them. I had asked them if there was away I could pay over the phone or if they can take out an auto payments from my bank acc... read more
I would urge everyone away from Metro Credit Union. I have never had an experience with any other bank like I've had with them. I only used them because they partnered with Cambridge Honda on car loans. For years, no problem until my loan was paid off. That's when the trouble started and I'm now 10 months into a fight with them to get them to stop taking monthly payments out for the car that I owe nothing on now. Long story short, they will tell you your account is closed and everything is all great and done, and then s... read more
Frequently asked questions about Metro Credit Union - Chelsea - Main Office
How is Metro Credit Union - Chelsea - Main Office rated?
Metro Credit Union - Chelsea - Main Office has a 2.5 star rating with 357 reviews.
When is Metro Credit Union - Chelsea - Main Office open?
Metro Credit Union - Chelsea - Main Office is closed now. It will open at 8:30 a.m.