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MFC-J491DW
About this business
Poor setting instructions I returned it immediately. Setting is too manual and instructions are poor.
Business response:
Thank you for taking the time to review our Brother MFC-J491Dw printer. Your feedback is very important to help us improve our product. Despite the printer not working well for you, I do hope that in the future you'll allow us the opportunity to make things right and provide you with a more seamless experience, as it should have been from the get-go. If you ever need to reach out to us, please don't hesitate: https://www.brother-usa.com/brother-support
Have to reset the network The printer itself works fine but just like some other comments said, I have to reset the printer’s network every few weeks or it won’t print from my computer. 12/24/2018 update: The connection issue is getting worse. Normally the printer will print again after I reset and reconnect the network once or twice, but today it just won't print from my mac no matter what I do. I even reset the whole printer three times. I was desperate so I went out and bought a printer cable and it is now finally printin... read more
Arrrgh!!! Do yourself a favor and buy something else. This thing may print really well but I'll probably never know. I've stopped my 3 hour plus setup (I'm not that stupid for it to take that long) to write this. Now I'm trying to figure out how to reduce a copy to 50% of the original. The printer controls ( and the setup program) are the least intuitive of any that I have ever seen. The custom settings are there but it keeps reverting to 100%. You can't input a 5 and an 0 if the 100 won't delete with the X button, which is ... read more
Business response:
Dear seller, Are you worried about your Negative Customer Feedback? If any negative feedback showing at the top of your listing. Then you can be lost customer's attention who likes to buy your product.If you want We can clear bad feedback from 1st page and move up good reviews on 1st page. Our Services: -Helpful Vote for Positive Reviews UP. -Kick-Off The Bad Reviews to Next Page. -Question & Answer Post. if you are interested please contact us. Our Skype: live:cavelancer Thanks
I haven"t been able to get it started . Called and had tech support and even with his help we still haven't been able to get it up and running.What am I to do. can't give a ratting when you can't it want run. you are making me give you a star to even send this and that's not wright
Fax Could you provide the steps on how to use the fax feature? I can copy and print, but the fax feature shows a message that states busy. I have tried 3 different companies fax numbers and can not use the fax feature when i try to fax from my Brother product.
My First Brother Initial setup was no problem. This low cost printer is working very well with better than expected output. The noise level is moderate and speed to print from start up adequate. Each new set of XL ink cartridges will cost the same as the original cost of the printer, no surprise there. Will replace this printer after the one year warranty expires if cost to replace remains the same. This AIO printer is not designed for heavey multioffice use or heavey print jobs, overheating due to heavy use will cut its lif... read more
WiFi worthless Junk
Business response:
Dear Cheryl , we apologize for the disappointing experience you’ve encountered with your Brother MFC-J491DW printer . We appreciate your business, and we want to provide you with the best possible customer service. Your Brother includes free technical support for the life of your product so we would love to assist you in resolving this issue. Our Brother Support Team would be happy to help you and can be reached at 1-877-BROTHER (877-276-8437) Available Monday -Friday 9AM – 9PM EST or by visiting our support website at https... read more
Worst scanner quality ever Even at the highest res the scans dont look right. They are not sharp and also, the wireless connection keeps going away. I guess you get what you pay for....
Business response:
Dear Inma, we apologize for the disappointing experience you’ve encountered with your Brother MFC-J491DW scanning resolution issues and dropping wireless connection. We appreciate your business, and we want to provide you with the best possible customer service. Your Brother includes free technical support for the life of your product. Our Brother Support Team would be happy to help you with these issues and can be reached at 1-877-BROTHER (877-276-8437) Available Monday -Friday 9AM – 9PM EST or by visiting our support websi... read more
Goes though ink unusually fast & unable to use wirelessly This machine used ink unusually fast and would not print in black if any cartridge was low. I was unable to use this wirelessly. I would return it if I could.
Frequently asked questions about MFC-J491DW
How is MFC-J491DW rated?
MFC-J491DW has a 3.5 star rating with 1,611 reviews.
When is MFC-J491DW open?
MFC-J491DW is closed now. It will open at 9:00 a.m.