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MFC-J497DW
About this business
I hate this printer!! This printer is so complicated and the paper jams everytime. Wish I could get a refund!
Business response:
Hi Tina, We greatly esteem your relationship with our company and are very sadden for the inconveniences you have suffered as a result of the Brother MFC-J497DW printer. I would like to get this issue taken care. I ask that you please reach out to our customer support via chat, email, or phone by using the following URL so we can continue to assist you. Brother does offer FREE support for the life of this machine:https://www.brother-usa.com/brother-support
even the geek squad can not get it working. INSTRUCTIONs uncleaR SEVERAL WEEKS and not yet installed Geek squad online could not GET UP AND RUNNING i WENT TO THE BROTHER SITE AND IT'S NUMBER DO NOT SHOW AS BEING SUPPORTED.
Business response:
We’re so sadden to hear that you are having trouble with your Brother MFC-J497DW printer. We appreciate your business, and we want to provide the best possible customer service. Your Brother includes a 1 - Year Exchange Warranty plus free technical support for the life of your product. If you still need assistance with this issue, please contact Brother Support at 1-877-BROTHER (877-276-8437) Available Monday -Friday 9AM – 9PM EST
Not exactly fast It takes hours to print out 5 little pages. Basically 1 page per hour.
Business response:
Thank you for taking the time to review the Brother MFC-J497DW printer. I appreciate your feedback to help improve of our service and your opinion is very important to us. This is saddening to see you have had a poor customer service experience and I want to help with this issue. Please visit the following URL to reach out to me so we can further investigate this issue:https://www.brother-usa.com/brother-support
Crappy This was supposed to be wireless printer, so far I haven’t been able to even get it connected to my WiFi. Tried calling customer support, nothing so far. I would return it if I could.
Business response:
Thank you for taking the time to review our Brother MFC-J497DW printer. Your feedback is very important to help us improve our product. We would like to help with the wireless connectivity issue and ask that you please reach out to our customer support via chat, email, or phone by using the following URL so we can continue to assist you. Brother does offer FREE support for the life of this machine:https://www.brother-usa.com/brother-support
Very good printer/ value I am happy with the functionality of the printer and the BB value.
Problems from day 1 I plan to return this product. I was not able to connect it via WIFI. The paper jams before anything prints.
Frequently asked questions about MFC-J497DW
How is MFC-J497DW rated?
MFC-J497DW has a 4.3 star rating with 3,407 reviews.
When is MFC-J497DW open?
MFC-J497DW is closed now. It will open at 9:00 a.m.