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MFC-J497DW
About this business
Supper!( slow ) works but takes ages Works buts super slow and forget about it if u need it in color for me not worth it unless your one of the people that print and forget about it so u can get it later lol because that's exactly what I have to do . Or I get frustrated waiting for my 4 pages to print
Business response:
Thank you for taking the time to review the Brother MFC-J497DW printer. I appreciate your feedback to help improve of our service and your opinion is very important to us. I want to help with getting this issue resolved with the speed of the printer. Please visit the following URL to reach out to me so we can further investigate this issue: 1-877-BROTHER (877-276-8437) Available Monday -Friday 9AM – 9PM EST https://www.brother-usa.com/support/MFCJ497DW
So far okay Still can't figure out the fax to pc. Cannot get that to work.
Slower than 1995 printers Took literally 15 or more minutes to print one page with some color. Then when the page finally printed, it printed messed up! Left out a whole paragraph which was shown in the preview. Do not buy! My printer in 1995 was waaaaay faster than this. Waste of money.
SUPER HARD TO USE, NO LEGIBLE INSTRUCTIONS SUPER HARD TO USE, NO LEGIBLE INSTRUCTIONS. NO PHONE NUMBER GIVEN FOR HELP
Poor customer Service Bought printer, it would not work with print preview enabled. Called customer support and they said it was a Windows 10 related issue. The printer I replaced with this one print preview worked just fine. Never had a problem till I bought this. I took it back bought reliable Canon TS 8520 print preview works just fine. Not willing to admit that bug is their fault.
Hard to set up I continued to receive error message that prevented me from continuing to set up this printer. I did a chat with Brothers who connected me to their network team who connected to my computer and told me there was something wrong with my network and offered for $99.00 to resolve the problem. I figured this was a scam and returned the printer.
Did not work, had to return it Despite help from the manufacturer, we could not get the machine to operate, and so I returned it
Slow and ink issues If you want to print out pictures in grayscale or color, the print takes forever to complete. Also, if you run out of color ink but have enough black ink to print grayscale, the printer still will not allow you to print. All 4 ink cartridges must be installed for the printer to do anything, even if you just want to scan a document. There should at least be a way to bypass but there isn't.
Difficult to set up Printer very slow. Very difficult to set up. I had to have an IT person come in. It wouldn’t recognize my lap top to connect
Frequently asked questions about MFC-J497DW
How is MFC-J497DW rated?
MFC-J497DW has a 4.3 star rating with 3,407 reviews.
When is MFC-J497DW open?
MFC-J497DW is closed now. It will open at 9:00 a.m.