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MFC-J497DW
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Won't Scan without ink Without ink, the Brother MFC won't work at all. I needed to scan a document, but with ink cartridge empty you can't do anything.
Business response:
Hello. I want to help with the MFC-J497DW printer not scanning when the cartridge have no ink. This machine should still scan a document if the ink is low or empty. If there's anything else we can help you with, please feel free to contact us for support.
Hate It They wanted $199.99 to get the internet not me. I would not recommend this item to you at all.
Junk.... just pure junk If I had a dollar for every time this printer/scanner did not work, I could have paid for 200 of these printers. Unbelievable how bad this thing is. If it is not running out of ink every other week, it cannot connect to my computer. Let's just say it printed a document the previous day and I scanned several other documents the same day.... I come back the next day and the ink cartridges have been depleted and the computer no long recognizes the scanner. I get up to go get a cold drink to calm down....... read more
Business response:
Hi, I understand you are not happy with your Brother MFC-J497DW. We will be glad to help with getting the machine connected. Please contact us by Email or Live Chat so we can work on this together.https://www.brother-usa.com/support/mfcj497dw Stated page yields for genuine Brother cartridges are based on the ISO testing standards. The number of pages that can be printed with a cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print cont... read more
AVOID AT ALL COSTS@ This printer will send you constant notifications that the toner is low - even though it is not. They even put a chip in each ink cartridge to count the number of prints so that they automatically break the printer until you buy a new ink cartridge - even if you have ink left in the cartrige. It is so obvious that they are holding you hostage to buy more ink - I will absolutely never ever buy another brother product. Absolute deception at it's worst
Business response:
Hello, The message "Ink Low" will appear on the display when one or more of the ink cartridges are nearing the end of their life. Here a FAQ that may help. https://help.brother-usa.com/app/answers/detail/a_id/162423/p/9290/kw/toner%20low If you still have the issue, please let us know by Email or Live Chat so we can investigate. https://www.brother-usa.com/support/mfcj497dw Please let us know if we can be any of further assistance in the future.
Would not recommend It’s so slow. The print quality and color is not good ! If you need something for an occasional letter it’s fine but if you need to print out large quantities of documents with color graphics this is not a good choice. It jams easily and is a pain to use! If a printer can be stressful this is it !
Business response:
Hi Lila, I understand you are experiencing an issue with the machine jamming. Here is a FAQ that may help.https://help.brother-usa.com/app/answers/detail/a_id/141157?R3ModelID=MFCJ497DW Print Speeds, stated as pages per minute (PPM), reflect measured values based on Brother's particular testing conditions and are for reference only. Actual print speed may vary depending on printing conditions such as computer configuration, operating system, document complexity, printing frequency, connection method, application software and... read more
Scan Unable AF error Don't waste your money on this. I bought this last year and used the scanning twice and already getting a "Scan Unable AF" error. Checked their website for resolution, contacted support, and was directed steps from the website again. Warranty expired as it was over a year. Never again will I be buying a Brother product. They don't go proper QA before releasing these printers.
Doesn’t support AirPrint and won’t connect to PC I was very excited to use it but the printer did not connect to my computer even though they are in the same WiFi network. It came with a CD for installation which is useless, and finally it doesn’t support AirPrint so I can’t use my phone with it. I’ve had it for not one month and I haven’t been able to use it. I assumed Best Buy had a 30 day return policy like all other retailers but to my disgusting surprise it is 15 days. I’m stuck with this junk now and I may have to thro... read more
Business response:
Hello, I understand you are experiencing a issue with connecting to the PC. The MFC-J497DW does support Airprint. Your Apple device must be running iOS 4.2 or later. The version can usually be found in the device's settings. Here is a FAQ that may help. https://help.brother-usa.com/app/answers/detail/a_id/156536?R3ModelID=MFCJ497DW Here's a additional FAQ with steps for connecting the printer to your PC. If you're operating system is not Windows 10, please choose you correct operating system and follow the steps. https://hel... read more
It's OK. Color is poor I honestly would never recommend this to anyone. It's color is poor and even though I really don't use color enough. It would be nice to have a color print.
Business response:
Hello, We apologize you are having a issue with print quality. We will be glad to assist you. Depending on the current settings in the printer driver, you can make changes to the settings to improve print quality. Here is a FAQ with steps to make those changes. https://help.brother-usa.com/app/answers/detail/a_id/156166?R3ModelID=MFCJ497DW If you still have this issue, please contact us by Email or Live Chat so we can work on this together. https://www.brother-usa.com/support/mfcj497dw
Poor Yellow ink did not work out of the box. Had to call brother 4 times to beg them to mail out a new cartridge. Took 3 hours off on on with waiting on hold. Very poor customer service. Finally they agreed to mail the cartridge out. Also was told they do not send full ink cartridges out with the original product. They only send out enough to get you started. Very sad you don’t even get full ink cartridges.
Business response:
Hi, we would like to offer our sincerest apologies regarding your customer service experience. The starter ink cartridges are packaged with your machine to use extra ink included in the starter cartridges to fill the ink delivery tubes. This is a one-time process that enables high-quality printing. After the machine has completed the first-time setup, you can use the non-starter cartridges. We appreciate your feedback. Please let us know if you need any assistance in the future.
Frequently asked questions about MFC-J497DW
How is MFC-J497DW rated?
MFC-J497DW has a 4.3 star rating with 3,407 reviews.
When is MFC-J497DW open?
MFC-J497DW is closed now. It will open at 9:00 a.m.