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MFC-J497DW
About this business
Poor print quality I had a high quality photo I tried printing on both fabric transfer paper and photo paper and they both showed horizontal lines. I assumed it was a feed issue. I returned it and bought an HP and determined that it probably was a feed issue since the photo came out perfectly with the HP. I contacted Brother and requested they call me about the issue before I returned it and I got a lousy email instead. I've had issues with HP in the past and desperately wanted to avoid them but Brother gave me no choice but... read more
Printer Headache This printer was very difficult to set up. I had to pull the ink in and out several times and it leaked on hands and flew on the wall.
Printer does not work properly. Only Prints. No scanning of fax. Tried trouble shooting, but only recommendation is to turnoff and turn back on.
Almost impossible to set up[ I have tried to attach wifi to no avail. I plugged in the phone line and it shut down my phone system, I have not been able to print anything. I hope to return it.
Business response:
Thank you for taking the time to give a review of the MFC-J497DW printer. We appreciate your feedback. Your opinion is very valuable to help improve products as well as our service. We do want to address your feedback on this machine with issues of connecting to Wi-Fi and how the printer shut down your phone line system. If you have not processed your return, please feel free visit the following URL ,https://www.brother-usa.com/brother-support , for online troubleshooting assistance or give us a call at 1-877-BROTHER(877-276... read more
Hasn’t worked yet Says ink cartridge is empty and it isn’t. Won’t work.
Business response:
Thank you for taking the time to review our Brother MFC-J497DW printer. Your feedback is very important to help us improve our product. We would like to help with the issue and ask that you please reach out to our customer support via chat, email, or phone by using the following URL so we can continue to assist you. Brother does offer FREE support for the life of this machine: 1-877-BROTHER (877-276-8437) Available Monday -Friday 9AM – 9PM EST https://www.brother-usa.com/brother-support
Fails to stay "on-line" Required me to unplug power and reboot EVERYTIME I wanted to print. Printer would show that the wifi is enabled and connected, but each time I wanted to print my PC would show that the printer is "off-line". Trying everything to reconnect failed until I unplugged it and started al over.
Business response:
Thank you for taking the time to review the Brother MFC-J497DW printer. I appreciate your feedback to help improve of our service and your opinion is very important to us. I want to help with getting this issue resolved. Please visit the following URL to reach out to me so we can further investigate this issue: 1-877-BROTHER (877-276-8437) Available Monday -Friday 9AM – 9PM EST https://www.brother-usa.com/brother-support
Cannot keep connection to wifi I have to continue to reconnect to pc and phone because of the WiFi network
Business response:
Thank you for taking the time to review our Brother MFC-J497DW printer. Your feedback is very important to help us improve our product. We would like to help with the issue and ask that you please reach out to our customer support via chat, email, or phone by using the following URL so we can continue to assist you. Brother does offer FREE support for the life of this machine: 1-877-BROTHER (877-276-8437) Available Monday -Friday 9AM – 9PM EST https://www.brother-usa.com/brother-support
Junk Broken right out the box. Didn't print several colors. Cheap build quality. Bought this because I liked the simplicity of it. Went back to Canon after returning it and have no issues.
easy replenish ink just doesn't work I signed up for easy replenish ink. I have had my brother printer for 1 month and I have been out of the color I need or received a color I don't need. When I called, the geek squad woman wanted to charge me to fix what sounded like their software problem. Her words were "we can't fix it for free". Hello, my printer is still under warranty I can return it and replace it for free.
Business response:
Thank you for taking the time to review our Brother MFC-J497DW printer. Your feedback is very important to help us improve our product. We would like to help with the issue and ask that you please reach out to our customer support via chat, email, or phone by using the following URL so we can continue to assist you. Brother does offer FREE support for the life of this machine:https://www.brother-usa.com/brother-support
Frequently asked questions about MFC-J497DW
How is MFC-J497DW rated?
MFC-J497DW has a 4.3 star rating with 3,407 reviews.
When is MFC-J497DW open?
MFC-J497DW is closed now. It will open at 9:00 a.m.