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MFC-J497DW
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printer jamming This printer constantly jammed right out of the box. After an hour of continuous jams the last one tore the paper in the back rollers with no way of getting it out. All the other functions worked well but unfortunately the printer is unusable due to the unreliability. I will be returning.
Business response:
Hi, we apologize you are experiencing a issue with jammed paper. We would love to help you with this issue. We do not recommend using the following types of paper. Damaged, curled, wrinkled, or irregularly shaped paper. Extremely shiny or highly textured paper. Paper that can't be arranged uniformly when stacked. Here is a FAQ that may help. https://help.brother-usa.com/app/answers/detail/a_id/155517?R3ModelID=MFCJ497DW If this still does not resolve your issue, please contact us by Email or Live Chat so we can work on this ... read more
Piece of junk Don’t waste your money on this model!!! Machine only wants you to use BROTHER INK! ink!!! It won’t work unless it’s used !!! Have 1 ink out and it won’t work,even if you using just black ink. Never again will I buy a Brother anything!!! It’s HP for me!!!! Don’t say I didn’t tell you!!!
Business response:
Hi, Brother strongly recommends that you use only genuine Brother ink for best results. Using non-Brother supplies may affect hardware performance, print quality, and machine reliability since the formulation of genuine Brother ink prevents smearing and clogging of the print head. The Brother limited warranty doesn't apply to any problem that was caused by the use of third-party ink and/or cartridges.Your Brother machine is designed to stop all printing operations (printing from the computer, printing received faxes, and pri... read more
Uses ink when not printing; could be better While it is nice to have a very affordable multi-function printer and affordable ink cartridges as well (bonus points for individual color cartridges) this printer has a few issues. We have printed hardly anything in color, yet the color ink seems to be disappearing -- this printer is an ink-craving monster! At first it ran out of yellow, but it said I could keep printing with black, which was perfectly fine by me. But after a while, it'll randomly decide that you MUST replace the ... read more
Business response:
Hi Kevbo, The machine will use a small amount of ink from each cartridge during regular cleanings to maintain optimal print quality. If the machine is unplugged or displays a "Replace Ink" message for an extended period, the nozzles may clog. Clogged nozzles will affect the print quality and the machine will require cleanings to recover the print quality. The cleanings will consume ink and reduce page yield. Brother recommends replacing the requested ink cartridges within the 4-week period to maintain print quality. The enti... read more
Decent printer; some serious limitations Got this printer to replace an excellent HP that quit on us. Print quality is good, but we cannot copy a simple document and the documentation is terrible. Add to this the fact that if a color cartridge runs out, you cannot easily print in B&W; once the "replace cartridge" warning comes on, you are hosed. You will have to unplug the printer, go back through your Print Dialog to ensure B&W printing, etc. It's a MAJOR hassle. I would not recommend this printer.
Business response:
Hi Steve, Inkjet machines are designed to stop ALL printing operations when any of the ink cartridges are empty. This is to ensure the life of the print head and to maintain premium print quality. If the machine were to continue printing, then print jobs and cleaning cycles would suck air from the empty cartridge and damage the print head. The "Replace Ink" message means that one or more of the ink cartridges has reached the end of its life and must be replaced. Black & White (B&W) only mode is no longer possible once the ma... read more
Slow printer This printer does an ok job but it’s very slow the colors are good
Business response:
I'm sorry you are having a issue with MFC-J497DW printing slow. Print Speeds, stated as pages per minute (PPM), reflect measured values based on Brother's particular testing conditions and are for reference only. Actual print speed may vary depending on printing conditions such as computer configuration, operating system, document complexity, printing frequency, connection method, application software and other factors. To determine your machine's specified print speed, please visitwww.brother-usa.com. Here is a FAQ that may... read more
Brother - Work Smart Series MFC-J497DW Wireless Al Endless struggles with this printer. Several calls to Geek Squad; last agent said "seems to be a hardware problem.
Business response:
We hate to hear you are having a problem with your MFC-J497DW. We see you have contacted Geek Squad regarding your issue and the issue was not resolved. We recommend contacting Brother by Email or Chat for some troubleshooting.https://www.brother-usa.com/support/mfcj497dw
Poor quality Very poorly made. Price was cheap and I now now why.
Had issues connecting it to my laptop. Had issues connecting it to my laptop. My laptop doesn’t have a cd drive so had to download the driver off brother website. The computer that does have a cd drive, when I inserted the disk in my laptop it didn’t download automatically and the cd doesn’t help at all. The cd is a waste, still had to go online to download the driver.
Not the best printer I’ve ever had It constantly says there’s a paper jam when there’s not one! It’s really frustrating
Business response:
I understand how frustrating it is with a document jam error message. Here is a FAQ that may help. https://help.brother-usa.com/app/answers/detail/a_id/141157?R3ModelID=MFCJ497DW If you still have the issue, please let me know by Email or Live Chat so we can explore other options. https://help.brother-usa.com/app/answers/detail/a_id/141157?R3ModelID=MFCJ497DW
Frequently asked questions about MFC-J497DW
How is MFC-J497DW rated?
MFC-J497DW has a 4.3 star rating with 3,407 reviews.
When is MFC-J497DW open?
MFC-J497DW is closed now. It will open at 9:00 a.m.