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MFC-J497DW
About this business
Dull Was disappointed that colors are dull. Wish it was more vibrant
Business response:
Hello Teee. Having a color printer that produce dull colors don't go hand in hand! We do have a link below that may help with getting more vibrate colors from the MFC-497DW. If there's anything else we can help you with, please don't hesitate to contact us for support. https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcj497dw_us_eu&faqid=faq00100359_502
Great price bad quality I bought this for my business, and I really wanted to like it, however the quality was just not there. Black and white was great but color pages were not vibrant. Too slow for what I needed it for and really loud when printing.
Business response:
Hello Vnikki28. Bad quality, slow printing I know was not something that you anticipated with this machine. We do thank you for your helpful feedback on this machine. If there's anything else we can help you with, please don't hesitate to contact us for support.
Printer disconnects from WiFi often It’s a ok printer, I owned others that are easier to use.
Business response:
Hello Nesto. I understand how frustrating it could with the MFC-J497DW dropping wireless connection. We do have FAQ link that my help resolve this issue. If you need further assistance, please don't hesitate to contact us for support. https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcj497dw_us_eu&faqid=faq00100429_002
BAD! DON'T BUY Worked for a while but then ended up not wanting to print anything. Just stopped for no reason. Everything was fine, everything was connected correctly. It just stopped working. Plus found out that when you print in black only, it still uses the colored ink which is a waste. The ink is super expensive. Don't buy this ! Worst printer ever! DONT BUY!
Business response:
Dear Diana, we appreciate your business and we want to provide you with the best possible customer service. Your Brother MFC-J497DW printer includes free technical support for the life of your product and a 1 - Year Exchange Warranty. Our Brother Support Team would be happy to help you with the machine not working. We can be reached by visiting our support website athttps://help.brother-usa.com/app/ask/p
Cheap printer Not a great purchase, employee recommended. Not the best but good price
Business response:
Thank you for taking the time to review the Brother MFC-J497DW printer . I appreciate your feedback to help improve of our service and your opinion is very important to us. If there's anything else we can help you with, please don't hesitate to contact us for support.
Worst printer ever This printer is awful! It takes forever to print a simple page and the quality is bad. I can't even get it to print now and I've only have this thing for like 3 weeks. Of course it's past the time that I can return it.
Business response:
Thanks so much for the feedback on your Brother MFC-J497DW printer. Your Brother includes a 1 - Year Exchange Warranty plus free technical support for the life of your product. This is a option that you have in getting this issue resolved. Please don't hesitate to contact us for support by using the link below. https://help.brother-usa.com/app/ask/p
No good Have not been able to work called Custer service and still no luck
Business response:
Hello. Thank you so much for the feedback on your Brother printer. Thanks for giving us feedback on the experience you've encountered with printer not working. We apologize for the overall support experience in getting this matter resolved. If there's anything else we can help you with, please don't hesitate to contact us for support. https://help.brother-usa.com/app/ask/p
Piece of garbage Got this printer yesterday, and it started out printing just fine. Today, I printed about 5 pages ok and then the printer all of a sudden gets stuck on "retrieving data, please wait" screen. It has been stuck on that screen for almost 2 hours and no matter what I do, it doesn't help. Piece of garbage didn't even last 24 hours. I needed a printer, not a paper weight for my desk. This is the first Brother product I have ever owned, and it will definitely be my last! Do yourself a favor and buy a real printer, ... read more
Business response:
Hi Natalie. This is not the first impression that we like to set for your first Brother product. Let's make this right for you. Your Brother includes a 1 - Year Exchange Warranty plus free technical support for the life of your product. If you still need assistance with this issue, please contact Brother Support from the following URL below. https://help.brother-usa.com/app/ask/p/
THE SOUNDS THE SOUNDS OF THE PRINTER PRINTING AND THE SOUND AFTER YOU PRESS A BUTTON. AND IT WAS STRONG AND HEAVY.
Frequently asked questions about MFC-J497DW
How is MFC-J497DW rated?
MFC-J497DW has a 4.3 star rating with 3,407 reviews.
When is MFC-J497DW open?
MFC-J497DW is closed now. It will open at 9:00 a.m.