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Midwest Express Clinic
- Family Practice
- River Forest, IL
About this business
Location details
7343 Lake St, River Forest, IL, 60305, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
I am a physician and want to convey my deep disappointment at the care I received at MEC River Forest as a patient. I had an adverse event in July at this clinic that was not handled in a professional way. I came in with gastroenteritis and wound up with an air embolism from peripheral IV fluids and was sent emergently to the local emergency department by ambulance. I was observed for several hours until I passed the air and was discharged to home. I required follow-up with my primary-care physician and received an echocardi... read more
Business response:
Dear Kristin, thank you for bringing this to our attention. We are sorry for any inconvenience this may have caused you. At your earliest convenience, please call us at 312-212-8124 or fill out the patient feedback form on our website for further assistance. We look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/
I came into visit the clinic with my son. Visit went well and appreciate the care. However, I have been asking their billing department AND their front office to email me copies of itemized bills since our visit in January. We are NOW INTO MARCH. I recognize that you are busy, but taking over a month to send an email is unreasonable . I have called every week to followup and I should not have to do this. Horrible customer service and followup.
Business response:
Hello Rosa, We always strive to provide our patients with excellent care and customer service. Thank you for your feedback.
Just to follow up, I contacted them via the link the business owner provided and asked to be called, and got no response. Also, my daughter's desk mate at school caught strep from her, which would have been 100% preventable if we had received notification of the positive test result when it was ready. And her desk mate then passed it to her little brother. Great contribution to community health from Midwest Express!
Business response:
Dear Nora, we are sorry to hear that we did not meet your expectations. This is not the experience we want our patients to have. If you’d like to escalate your feedback and hear back from someone on our team, please fill out the patient feedback form on our website. We’d be happy to talk with your further. https://midwestexpressclinic.com/patient-feedback-form/
I was put on hold twice for over 10mins and forgotten, it wasn't until I finally was able to get through to an operator that I heard from someone. Understandable that clinics get busy but don't forget about patients that you put on hold on the phone waiting to talk to staff.
Business response:
It saddens us to hear if a patient is not satisfied with their care at our facility. Our staff do their best to tend to the needs of each patient in the most prompt and attentive manner possible. Patients are always welcome to ask questions in moments of uncertainty and our staff is happy to answer. If further questions and concerns need to be addressed regarding patient experience they should contact us at (708) 232-0590
I came in on a Friday with a shoulder injury That was causing me a fair amount of pain and and had an x-ray. My provider Mallory Norton said she would call me with the results and the course of care on Saturday. I waited until about 1 in the afternoon and then I called the Clinic and left a message for her. No one called me back by Monday so I called again and was basically told by a very rude woman don't call us, we'll call you. I called back on Wednesday and got Mallory on the phone. She had no idea why I was calling and t... read more
Business response:
John, we are extremely sorry to hear about your disappointment. At your earliest convenience, please leave back feedback on our website so we can hear more details on how we can improve. We look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/
pro: 1. front desk was friendly. cons: 1. ever go into a place and it feels dirty? yep this place, hope you don't need to use the patient bathroom. 2. the nurse(?) just getting her job done, pretty clear being cordial was not part of her job. 3. I went in for a UTI and the nurse practitioner starts talking about STD's with me? 4. Had to go back for a follow up appt (can i say money maker more like it) and I sat waiting one hour for the NPs to read literally from the test results in two minutes I had no STD's (really? shock... read more
Business response:
Karen, we are extremely sorry to hear about your disappointment. At your earliest convenience, please leave back feedback on our website so we can hear more details on how we can improve. We look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/
I came in for a Covid Test, which I paid out of pocket for.. and now I have received a bill from collections for $280 and has never recereceived an itemized bill. So I have a bill in collections but have no idea why its in collections or better yet what it is for. Sometone please explain this to me?!
Business response:
Dear April, we are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. please leave back feedback on our website so we can hear more details on how we can improve. We look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/
Staff was rude, argumentative and insistent that it was policy to fill out a paper (!) Pre-Authorization Credit Card Form before I was even seen by a doctor at their clinic! I offered to fill it out after I was seen and got an Invoice with my Detail of Charges, but the staff told me it was mandatory "per the CEO." I asked if I could review a written copy of the policy and the staff said they didn't have it in writing (I always review details before I agree to sign off on anything.) I once again said "I will sign the Pre-Auth... read more
Business response:
Dear Carina, we are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. please leave back feedback on our website so we can hear more details on how we can improve. We look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/
I went in visibly distraught and shaking with horrible, increasingly worsening covid symptoms 8 days past my positive result, on the fourth consecutive day on 2 hours of sleep, and the worst illness-specific pain I've ever experienced. Had a lovely nurse check me in and felt reassured I'd be listened to, advised, and attended to with thoughtfulness and respect. Then the doctor showed up. She was in there all of 3 minutes, cut me off every time I tried to explain any specifics that concerned me, dismissed everything I said, ... read more
Business response:
Dear Emmy, we are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 866-495-4006 at your earliest convenience. We look forward to hearing from you.
Frequently asked questions about Midwest Express Clinic
How is Midwest Express Clinic rated?
Midwest Express Clinic has a 4.7 star rating with 2,234 reviews.
When is Midwest Express Clinic open?
Midwest Express Clinic is closed now. It will open at 8:00 a.m.