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Midwest Express Clinic
- Family Practice
- River Forest, IL
About this business
Location details
7343 Lake St, River Forest, IL, 60305, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
Staff was rude, argumentative and insistent that it was policy to fill out a paper (!) Pre-Authorization Credit Card Form before I was even seen by a doctor at their clinic! I offered to fill it out after I was seen and got an Invoice with my Detail of Charges, but the staff told me it was mandatory "per the CEO." I asked if I could review a written copy of the policy and the staff said they didn't have it in writing (I always review details before I agree to sign off on anything.) I once again said "I will sign the Pre-Auth... read more
Business response:
Dear Carina, we are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. please leave back feedback on our website so we can hear more details on how we can improve. We look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/
I went in visibly distraught and shaking with horrible, increasingly worsening covid symptoms 8 days past my positive result, on the fourth consecutive day on 2 hours of sleep, and the worst illness-specific pain I've ever experienced. Had a lovely nurse check me in and felt reassured I'd be listened to, advised, and attended to with thoughtfulness and respect. Then the doctor showed up. She was in there all of 3 minutes, cut me off every time I tried to explain any specifics that concerned me, dismissed everything I said, ... read more
Business response:
Dear Emmy, we are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 866-495-4006 at your earliest convenience. We look forward to hearing from you.
Lady on the phone , extremely rude. All staff is off. They hung up on me while I was speaking , don't call or go here.
Business response:
Dear Loopz, we are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 866-495-4006 at your earliest convenience. We look forward to hearing from you.
Came here for my 6 month old son who had a cough. We went in for an office visit, but they suggested he take a flu and RSV test. Guess what? They still charged us for the office visit even though they just swabbed him for the tests. The doctor was condescending and told us to go to the wicker park location for a chest xray so they could rule out pneumonia, even though he had no symptoms of pneumonia. They clearly just wanted more money for them doing the bare minimum. When I told her I wasn't going to put him through that fo... read more
Business response:
Tara, we are extremely sorry to hear about your disappointment. At your earliest convenience, please reach out to us at 866-495-4006 so we can hear more details on how we can improve. Thank you and we look forward to hearing from you.
The worst immediate care facility I have ever visited. Staff is unprofessional and rude to patients. If you are coming here for a Covid test be forewarned it will take close to an hour after your scheduled time to get tested. Steer clear of this place unless you have lots of time and patience to waste.
Business response:
Dear Julia, we are sorry to hear that we did not meet your expectations. We’d like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 866-495-4006 at your earliest convenience. We look forward to hearing from you.
I went for simple (covered by my insurance) covid test. First I was asked to submit CC info. When I asked why? They said "our system is down. We need this info just in case it's not covered by your insurance" fine, submitted. Called inside to a nurse who sat me in a room and proceeded to take my vital... ummm, NO, I'm here for covid test not doctor visit or blood pressure or crap. I declined and told her to write down patient declined. I know this trick, they want to bill my insurance as a "doctor visit" Shameless scam , ... read more
Business response:
Lily, we are sorry to hear about this. Please reach out to our patient advocate line at 866-495-4006 for further assistance. Thank you and we look forward to hearing from you.
I came in here to get a rapid antibodies test and the woman at the front desk had me fill out the paperwork while I waited. I submitted the paperwork and paid the $40 and she asked me to wait until they call me in. I waited for 3o minutes and was the only person there. After 30 minutes, she called me up to tell me that they didn't have the rapid antibodies test, but that I could instead go with the blood test, which cost $180. I said no thank you, I will wait until the rapid tests are in. She could not tell me when the r... read more
Business response:
Dear Liam, we are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 866-495-4006 at your earliest convenience. We look forward to hearing from you.
The very worst! I waited two hours to see the nurse practitioner who diagnosed me with a sinus infection needing an antibiotic. I waited another ten minutes to tell the front desk which pharmacy I used. Two hours later I went to pick up my prescription. Guess what? They never called it in. And so I'll wait another 12 hours with searing throat, headache and fever until I can call Midwest Express in River Forest and hopefully get the prescriptions sent in a reasonable time. Meanwhile, I get worse. Honestly, you MUST be... read more
Business response:
Dear Candy, thank you for bringing this to our attention. We are sorry for any inconvenience this may have caused you. At your earliest convenience, please call our patient advocate number at 708-628-5209 for further assistance. We look forward to hearing from you.
I feel so ripped off by this place. I only went here because I needed bloodwork done ASAP and my primary wasn't in town. The receptionist was new and had no idea of what service to suggest to me when I told her what I was looking for , she kept going to the back constantly to ask the nurse questions. I paid out of pocket because she said my physical wasn't covered by my insurance but a few weeks later my insurance billed me on top of what I had paid. They refuse to give me my money back although I never got my results , the... read more
Business response:
Dear Bell, thank you for bringing this to our attention. We are sorry for any inconvenience this may have caused you. At a time that works best for you, please call the patient advocate number at 708-628-5209 for further assistance. We look forward to hearing from you.
Frequently asked questions about Midwest Express Clinic
How is Midwest Express Clinic rated?
Midwest Express Clinic has a 4.7 star rating with 2,301 reviews.
When is Midwest Express Clinic open?
Midwest Express Clinic is closed now. It will open tomorrow at 8:00 a.m.