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Midwest Express Clinic
- Family Practice
- River Forest, IL
About this business
Location details
7343 Lake St, River Forest, IL, 60305, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
The very worst! I waited two hours to see the nurse practitioner who diagnosed me with a sinus infection needing an antibiotic. I waited another ten minutes to tell the front desk which pharmacy I used. Two hours later I went to pick up my prescription. Guess what? They never called it in. And so I'll wait another 12 hours with searing throat, headache and fever until I can call Midwest Express in River Forest and hopefully get the prescriptions sent in a reasonable time. Meanwhile, I get worse. Honestly, you MUST be... read more
Business response:
Dear Candy, thank you for bringing this to our attention. We are sorry for any inconvenience this may have caused you. At your earliest convenience, please call our patient advocate number at 708-628-5209 for further assistance. We look forward to hearing from you.
I feel so ripped off by this place. I only went here because I needed bloodwork done ASAP and my primary wasn't in town. The receptionist was new and had no idea of what service to suggest to me when I told her what I was looking for , she kept going to the back constantly to ask the nurse questions. I paid out of pocket because she said my physical wasn't covered by my insurance but a few weeks later my insurance billed me on top of what I had paid. They refuse to give me my money back although I never got my results , the... read more
Business response:
Dear Bell, thank you for bringing this to our attention. We are sorry for any inconvenience this may have caused you. At a time that works best for you, please call the patient advocate number at 708-628-5209 for further assistance. We look forward to hearing from you.
Found this urgent care clinic to get a covid test at - almost 3 months ago. My family wound up getting 4 covid tests total. They also charged us 4 office visit fees plus a surcharge for visiting outside of regular business hours. I've called their billing department 4 times now and they haven't resolved a name issue and follow up documentation for our insurance company. Oh and, without my approval, they went ahead and charged me $450 for 3 of the covid tests. (Don't worry, marking those as fraud as they haven't done wha... read more
Business response:
Dear Trina, we are sorry to hear about this and apologize for any inconvenience this may have caused. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 708-628-5209 at your earliest convenience. We look forward to hearing from you.
This place is a scam! Do not go there!! They gonna charge you some crazy amount for doing nothing! Later you won't be able to pay for it and they will send you to sketchy collection that's going to charge you an arm and a leg late fees just because you couldn't contact them to pay on time! Do Not Go Here!!!
Business response:
We are sorry to hear we did not meet your expectations, Moni. This is certainly not the experience we want our patients to have. At a time that works best for you, please reach out to our patient advocate at 708-628-5209 so we can hear more details. Thank you!
These people need to hire consultants to work on their patient wait time. Revamp their scheduling because I waited 90 minutes after my check in to get a covid test. Go someplace else
Business response:
Dear Steven, thank you for bringing this to our attention. We are sorry for any inconvenience this may have caused you. At a time that works best for you, please call our patient advocate number at 708-628-5209 for further assistance. We look forward to hearing from you!
They are definitely running a covid scam here and i am contacting bbb the city and the news. They are using their interaction to tell you results and billing them as a tele health visit it's a complete scam!!
Business response:
Christina, we are sorry to hear that we did not meet your expectations. Please give us a call at 708-628-5209 at your earliest convenience for further assistance. Thank you and we look forward to hearing from you.
Went in for Covid Test. Clinicians were fine. Billing is horrible. Just got bill for test even though both my wife and I have Medicare. They likely only billed our supplement not Medicare itself. Office unable to help. Referred to billing line and can't get through. Waited for an hour on the phone left message. Called a second time again no answer after 50 minutes. No office manager to talk to regarding this. Not sure how to pursue this.
Business response:
Dear Sidney, we apologize in advance as we are experiencing high call volumes which is contributing to longer wait times. We recommend holding on the line as this is the best way to get through to our billing department. We are extremely sorry for any inconvenience this may have caused. Please try reaching out again to our billing department for further assistance at 708-377-6475. Thank you and we appreciate your patience!
We went in to get tested for covid. Then after taking our cards they had to charge us on our credit card. Because it is fairly important that we get tested, and we were trying to find out ASAP if one of us had Covid we let them charge us. Finally they called our names to get tested. We expected to get tested and leave. However it seemed like after we got our Covid test they ranted about the various things wrong with my pregnant wife which they kept saying they needed to investigate (which conveniently would cost more money)... read more
Business response:
Gianmarco, We are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 630.581.7432 at your earliest convenience. Thank you.
Don't bother making an "appointment" at this place for a Covid test. I had a 2:11pm appointment, got there at 2 and was told to call from the parking lot. A girl named Sam answered and said she needed to put me on a "brief hold." Ten minutes later my call kicked over to their automated system asking me to enter an extension. So I called again and said I had been on hold for 10 minutes and was told "there are a few people ahead of you" and that they would call me when they were ready for me. In the meantime I notice the sign... read more
Business response:
Mary, we're sorry to hear that you had a less than desirable visit. That is not the impression that we would like to make and certainly not the experience we want our patients to have. Please give our patient advocate a call at your earliest convenience in hopes to improve upon your visit, 630.581.7432. Thank you.
Frequently asked questions about Midwest Express Clinic
How is Midwest Express Clinic rated?
Midwest Express Clinic has a 4.7 star rating with 2,168 reviews.
When is Midwest Express Clinic open?
Midwest Express Clinic is open now. It will close at 6:00 p.m.