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Midwest Express Clinic
- Family Practice
- River Forest, IL
About this business
Location details
7343 Lake St, River Forest, IL, 60305, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
Found this urgent care clinic to get a covid test at - almost 3 months ago. My family wound up getting 4 covid tests total. They also charged us 4 office visit fees plus a surcharge for visiting outside of regular business hours. I've called their billing department 4 times now and they haven't resolved a name issue and follow up documentation for our insurance company. Oh and, without my approval, they went ahead and charged me $450 for 3 of the covid tests. (Don't worry, marking those as fraud as they haven't done wha... read more
Business response:
Dear Trina, we are sorry to hear about this and apologize for any inconvenience this may have caused. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 708-628-5209 at your earliest convenience. We look forward to hearing from you.
This place is a scam! Do not go there!! They gonna charge you some crazy amount for doing nothing! Later you won't be able to pay for it and they will send you to sketchy collection that's going to charge you an arm and a leg late fees just because you couldn't contact them to pay on time! Do Not Go Here!!!
Business response:
We are sorry to hear we did not meet your expectations, Moni. This is certainly not the experience we want our patients to have. At a time that works best for you, please reach out to our patient advocate at 708-628-5209 so we can hear more details. Thank you!
These people need to hire consultants to work on their patient wait time. Revamp their scheduling because I waited 90 minutes after my check in to get a covid test. Go someplace else
Business response:
Dear Steven, thank you for bringing this to our attention. We are sorry for any inconvenience this may have caused you. At a time that works best for you, please call our patient advocate number at 708-628-5209 for further assistance. We look forward to hearing from you!
They are definitely running a covid scam here and i am contacting bbb the city and the news. They are using their interaction to tell you results and billing them as a tele health visit it's a complete scam!!
Business response:
Christina, we are sorry to hear that we did not meet your expectations. Please give us a call at 708-628-5209 at your earliest convenience for further assistance. Thank you and we look forward to hearing from you.
Went in for Covid Test. Clinicians were fine. Billing is horrible. Just got bill for test even though both my wife and I have Medicare. They likely only billed our supplement not Medicare itself. Office unable to help. Referred to billing line and can't get through. Waited for an hour on the phone left message. Called a second time again no answer after 50 minutes. No office manager to talk to regarding this. Not sure how to pursue this.
Business response:
Dear Sidney, we apologize in advance as we are experiencing high call volumes which is contributing to longer wait times. We recommend holding on the line as this is the best way to get through to our billing department. We are extremely sorry for any inconvenience this may have caused. Please try reaching out again to our billing department for further assistance at 708-377-6475. Thank you and we appreciate your patience!
We went in to get tested for covid. Then after taking our cards they had to charge us on our credit card. Because it is fairly important that we get tested, and we were trying to find out ASAP if one of us had Covid we let them charge us. Finally they called our names to get tested. We expected to get tested and leave. However it seemed like after we got our Covid test they ranted about the various things wrong with my pregnant wife which they kept saying they needed to investigate (which conveniently would cost more money)... read more
Business response:
Gianmarco, We are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 630.581.7432 at your earliest convenience. Thank you.
Don't bother making an "appointment" at this place for a Covid test. I had a 2:11pm appointment, got there at 2 and was told to call from the parking lot. A girl named Sam answered and said she needed to put me on a "brief hold." Ten minutes later my call kicked over to their automated system asking me to enter an extension. So I called again and said I had been on hold for 10 minutes and was told "there are a few people ahead of you" and that they would call me when they were ready for me. In the meantime I notice the sign... read more
Business response:
Mary, we're sorry to hear that you had a less than desirable visit. That is not the impression that we would like to make and certainly not the experience we want our patients to have. Please give our patient advocate a call at your earliest convenience in hopes to improve upon your visit, 630.581.7432. Thank you.
This was my first time coming to this clinical. I love how we can walk in and get what we need to get done; however , I didn't like how they messed up getting my results. I got a Varicella titer on Monday and the nurse practitioner said it processes in a day. It's been 3 days and I still haven't received my results back. It will be 4 days tomorrow. Due to this situation, I will not be able to do clinical's on time. I am very upset with my first experience in this clinic.
Business response:
Asucely, we are extremely sorry for the delay in receiving your results. Our lab partner, Quest, is experiencing delays due to an increase in testing and we are actively working with them to make sure that we receive your results as soon as possible. We would like to improve upon your experience at our clinic so please give us a all at 630.581.7432 to discuss your visit further. We appreciate your patience and apologize for any inconvenience this may have caused.
The Midwest Express Clinic in River Forest on Lake couldn't be worse. Unprofessional receptionist Bella was so rude to my daughter and I. It's always scary when an emergency medical situation occurs with your child and the receptionist made everything worse. I'd NEVER EVER go back again.
Frequently asked questions about Midwest Express Clinic
How is Midwest Express Clinic rated?
Midwest Express Clinic has a 4.7 star rating with 2,151 reviews.
When is Midwest Express Clinic open?
Midwest Express Clinic is closed now. It will open at 8:00 a.m.