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Midwest Express Clinic
- Family Practice
- River Forest, IL
About this business
Location details
7343 Lake St, River Forest, IL, 60305, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
I went for simple (covered by my insurance) covid test. First I was asked to submit CC info. When I asked why? They said "our system is down. We need this info just in case it's not covered by your insurance" fine, submitted. Called inside to a nurse who sat me in a room and proceeded to take my vital... ummm, NO, I'm here for covid test not doctor visit or blood pressure or crap. I declined and told her to write down patient declined. I know this trick, they want to bill my insurance as a "doctor visit" Shameless scam , ... read more
Business response:
Lily, we are sorry to hear about this. Please reach out to our patient advocate line at 866-495-4006 for further assistance. Thank you and we look forward to hearing from you.
I came in here to get a rapid antibodies test and the woman at the front desk had me fill out the paperwork while I waited. I submitted the paperwork and paid the $40 and she asked me to wait until they call me in. I waited for 3o minutes and was the only person there. After 30 minutes, she called me up to tell me that they didn't have the rapid antibodies test, but that I could instead go with the blood test, which cost $180. I said no thank you, I will wait until the rapid tests are in. She could not tell me when the r... read more
Business response:
Dear Liam, we are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 866-495-4006 at your earliest convenience. We look forward to hearing from you.
The very worst! I waited two hours to see the nurse practitioner who diagnosed me with a sinus infection needing an antibiotic. I waited another ten minutes to tell the front desk which pharmacy I used. Two hours later I went to pick up my prescription. Guess what? They never called it in. And so I'll wait another 12 hours with searing throat, headache and fever until I can call Midwest Express in River Forest and hopefully get the prescriptions sent in a reasonable time. Meanwhile, I get worse. Honestly, you MUST be... read more
Business response:
Dear Candy, thank you for bringing this to our attention. We are sorry for any inconvenience this may have caused you. At your earliest convenience, please call our patient advocate number at 708-628-5209 for further assistance. We look forward to hearing from you.
I feel so ripped off by this place. I only went here because I needed bloodwork done ASAP and my primary wasn't in town. The receptionist was new and had no idea of what service to suggest to me when I told her what I was looking for , she kept going to the back constantly to ask the nurse questions. I paid out of pocket because she said my physical wasn't covered by my insurance but a few weeks later my insurance billed me on top of what I had paid. They refuse to give me my money back although I never got my results , the... read more
Business response:
Dear Bell, thank you for bringing this to our attention. We are sorry for any inconvenience this may have caused you. At a time that works best for you, please call the patient advocate number at 708-628-5209 for further assistance. We look forward to hearing from you.
Found this urgent care clinic to get a covid test at - almost 3 months ago. My family wound up getting 4 covid tests total. They also charged us 4 office visit fees plus a surcharge for visiting outside of regular business hours. I've called their billing department 4 times now and they haven't resolved a name issue and follow up documentation for our insurance company. Oh and, without my approval, they went ahead and charged me $450 for 3 of the covid tests. (Don't worry, marking those as fraud as they haven't done wha... read more
Business response:
Dear Trina, we are sorry to hear about this and apologize for any inconvenience this may have caused. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 708-628-5209 at your earliest convenience. We look forward to hearing from you.
This place is a scam! Do not go there!! They gonna charge you some crazy amount for doing nothing! Later you won't be able to pay for it and they will send you to sketchy collection that's going to charge you an arm and a leg late fees just because you couldn't contact them to pay on time! Do Not Go Here!!!
Business response:
We are sorry to hear we did not meet your expectations, Moni. This is certainly not the experience we want our patients to have. At a time that works best for you, please reach out to our patient advocate at 708-628-5209 so we can hear more details. Thank you!
These people need to hire consultants to work on their patient wait time. Revamp their scheduling because I waited 90 minutes after my check in to get a covid test. Go someplace else
Business response:
Dear Steven, thank you for bringing this to our attention. We are sorry for any inconvenience this may have caused you. At a time that works best for you, please call our patient advocate number at 708-628-5209 for further assistance. We look forward to hearing from you!
They are definitely running a covid scam here and i am contacting bbb the city and the news. They are using their interaction to tell you results and billing them as a tele health visit it's a complete scam!!
Business response:
Christina, we are sorry to hear that we did not meet your expectations. Please give us a call at 708-628-5209 at your earliest convenience for further assistance. Thank you and we look forward to hearing from you.
Went in for Covid Test. Clinicians were fine. Billing is horrible. Just got bill for test even though both my wife and I have Medicare. They likely only billed our supplement not Medicare itself. Office unable to help. Referred to billing line and can't get through. Waited for an hour on the phone left message. Called a second time again no answer after 50 minutes. No office manager to talk to regarding this. Not sure how to pursue this.
Business response:
Dear Sidney, we apologize in advance as we are experiencing high call volumes which is contributing to longer wait times. We recommend holding on the line as this is the best way to get through to our billing department. We are extremely sorry for any inconvenience this may have caused. Please try reaching out again to our billing department for further assistance at 708-377-6475. Thank you and we appreciate your patience!
Frequently asked questions about Midwest Express Clinic
How is Midwest Express Clinic rated?
Midwest Express Clinic has a 4.7 star rating with 2,126 reviews.
When is Midwest Express Clinic open?
Midwest Express Clinic is closed now. It will open tomorrow at 8:00 a.m.