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Midwest Express Clinic
- Family Practice
- River Forest, IL
About this business
Location details
7343 Lake St, River Forest, IL, 60305, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
I had a very good experience here. They for me in quickly, were courteous and on top of things. It was my second time to urgent care in 3 days (ear infection had gone undiagnosed). They also called back to check on me and discuss test results. The only thing lacking was that I expected an email that I didn't get, otherwise very helpful and supportive.
Business response:
Tracey, thank you for taking the time to share your review! We're glad you enjoyed your experience with us, and we hope you're feeling better! Please let us know if there's anything else we can help you with.
I scheduled an appointment online for a Covid vaccine and a flu vaccine. I received a text to confirm, which was a good reminder and comforting as the patron. I arrived and was instructed to use my phone to scan a QR code. Reception was poor in the lobby so after trying for a few minutes, I asked for the WiFi password due to the limited reception. Was disappointed to learn there's awareness of the reception issue and there is no code. I was so even told others couldn't complete the forms online & used paper. Clueless as to... read more
Business response:
Hi Trina, thank you for taking the time to share your experience with us. We’re sorry to hear about the challenges you faced during your visit — we understand how frustrating that must have been. We take all feedback seriously and would appreciate the opportunity to learn more so we can improve the experience for our patients. Please reach out to our patient advocate at (312) 212-8124, or share additional details through our feedback form here: https://midwestexpressclinic.com/patient-feedback-form/ .
This place is normally fantastic, but one of the providers they have now is absolutely horrific. I could hear the provider being incredibly rude to an elderly man through the wall, and then she was the same way to me during our time together. Ruta Martaviciute acted like coming in for a minor illness was a MASSIVE inconvenience to her, even though that is the point of urgent care. I have always loved this place, and the other providers, but it looks like I'm going to have to find another local urgent care going forward. TL... read more
Business response:
Rachel, we’re sorry to hear about your experience with one of our providers. We strive to ensure every patient feels respected and cared for, and it’s concerning to hear we didn’t meet that standard. We’d appreciate it if you could share more details so we can address the situation and work on improving. You can provide your feedback here: https://midwestexpressclinic.com/patient-feedback-form/.
I wouldn't waste my time going here. They're disorganized and don't actually seem interested in rendering effective care. When I went there today there weren't many patients, yet I waited for over 30 minutes to be seen. No one came so I left without seeing a physician. Now I'm waiting to just schedule to see my PCP. Waste of a trip.
Business response:
Dear Jaylaan, we are sorry to hear that we did not meet your expectations. This is not the experience we want our patients to have. If you’d like to escalate your feedback and hear back from someone on our team, please fill out the patient feedback form on our website. We’d be happy to talk with your further. https://midwestexpressclinic.com/patient-feedback-form
I am a physician and want to convey my deep disappointment at the care I received at MEC River Forest as a patient. I had an adverse event in July at this clinic that was not handled in a professional way. I came in with gastroenteritis and wound up with an air embolism from peripheral IV fluids and was sent emergently to the local emergency department by ambulance. I was observed for several hours until I passed the air and was discharged to home. I required follow-up with my primary-care physician and received an echocardi... read more
Business response:
Dear Kristin, thank you for bringing this to our attention. We are sorry for any inconvenience this may have caused you. At your earliest convenience, please call us at 312-212-8124 or fill out the patient feedback form on our website for further assistance. We look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/
I came into visit the clinic with my son. Visit went well and appreciate the care. However, I have been asking their billing department AND their front office to email me copies of itemized bills since our visit in January. We are NOW INTO MARCH. I recognize that you are busy, but taking over a month to send an email is unreasonable . I have called every week to followup and I should not have to do this. Horrible customer service and followup.
Business response:
Hello Rosa, We always strive to provide our patients with excellent care and customer service. Thank you for your feedback.
Just to follow up, I contacted them via the link the business owner provided and asked to be called, and got no response. Also, my daughter's desk mate at school caught strep from her, which would have been 100% preventable if we had received notification of the positive test result when it was ready. And her desk mate then passed it to her little brother. Great contribution to community health from Midwest Express!
Business response:
Dear Nora, we are sorry to hear that we did not meet your expectations. This is not the experience we want our patients to have. If you’d like to escalate your feedback and hear back from someone on our team, please fill out the patient feedback form on our website. We’d be happy to talk with your further. https://midwestexpressclinic.com/patient-feedback-form/
I was put on hold twice for over 10mins and forgotten, it wasn't until I finally was able to get through to an operator that I heard from someone. Understandable that clinics get busy but don't forget about patients that you put on hold on the phone waiting to talk to staff.
Business response:
It saddens us to hear if a patient is not satisfied with their care at our facility. Our staff do their best to tend to the needs of each patient in the most prompt and attentive manner possible. Patients are always welcome to ask questions in moments of uncertainty and our staff is happy to answer. If further questions and concerns need to be addressed regarding patient experience they should contact us at (708) 232-0590
I came in on a Friday with a shoulder injury That was causing me a fair amount of pain and and had an x-ray. My provider Mallory Norton said she would call me with the results and the course of care on Saturday. I waited until about 1 in the afternoon and then I called the Clinic and left a message for her. No one called me back by Monday so I called again and was basically told by a very rude woman don't call us, we'll call you. I called back on Wednesday and got Mallory on the phone. She had no idea why I was calling and t... read more
Business response:
John, we are extremely sorry to hear about your disappointment. At your earliest convenience, please leave back feedback on our website so we can hear more details on how we can improve. We look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/
Frequently asked questions about Midwest Express Clinic
How is Midwest Express Clinic rated?
Midwest Express Clinic has a 4.7 star rating with 2,168 reviews.
When is Midwest Express Clinic open?
Midwest Express Clinic is open now. It will close at 6:00 p.m.