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Midwest Express Clinic
- Family Practice
- River Forest, IL
About this business
Location details
7343 Lake St, River Forest, IL, 60305, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
It was Sunday afternoon and my husband had a fever of 104 degrees F. He has a history of UTIs due to urinary retention. As a Infection Control Nurse, I was happy to see that this clinic and staff were closely following CDC recommendations for COVID-19 precautions. Nurse Practitioner was professional and very detailed. Excellent care without having to go to Emergency Room. Far better experience then the limited care provided at CVS Minute Clinic.
I walked in today needing to see the doctor. My experience from being greeted, triaged then meeting the doctor Nicole Harris was superb. The young lady at the front answered all my payment questions. The nurse was efficient and friendly and finally when I met with Dr Harris she was very attentive I felt she did a very through examination and asked the right questions. I could see and feel her genuine care and concern. Best part was very little waiting time as when someone is not feeling well the worst is having a long ... read more
Business response:
Thank you for the review, Mina! We are so glad you had a comfortable experience at our clinic. Please let us know if we can be of assistance in the future.
Nurse Practitioner Jessica Borst at Midwest Express Clinic is worth her weight in gold. In the past month, in a series of unfortunate events, my whole family was treated by her -- my husband, for a bad dog bite to his hand; my son, for what was thought to be strep but turned out to be an abscess in his throat that could have grown and suffocated him had Jessica not caught it and correctly diagnosed it in time for proper emergency treatment; and finally, she patched me up and gave me excellent wound care advice after I receiv... read more
Business response:
Thank you for the great review, Marsha! We are so glad you have had these comfortable experiences at our clinic. Please let us know if we can be of assistance in the future.
I had a very good experience here. They for me in quickly, were courteous and on top of things. It was my second time to urgent care in 3 days (ear infection had gone undiagnosed). They also called back to check on me and discuss test results. The only thing lacking was that I expected an email that I didn't get, otherwise very helpful and supportive.
Business response:
Tracey, thank you for taking the time to share your review! We're glad you enjoyed your experience with us, and we hope you're feeling better! Please let us know if there's anything else we can help you with.
They gave my daughter the wrong dose of medicine. She was prescibed a toddler dose, she is almost 10. This lead to a longer than necessary course of illness, extra trips to the pediatrician, and fights with insurance over getting more medicine. While the provider was very kind the lack of attention to detail is concerning. You'd be better off waiting to see your primary doctor.
Business response:
Lauren, we’re very sorry your family’s experience did not meet expectations and that the situation caused additional frustration and concern. We take feedback about attention to detail and follow through seriously, and we would appreciate the opportunity to better understand what happened and what we could have done differently. Please contact our patient advocate at (312) 212-8124 or submit your feedback at https://midwestexpressclinic.com/patient-feedback-form/ so our team can review your concerns further.
This place is ridiculous. It's so disorganized. Waiting over an hour and haven't seen a doctor. It's not immediate at all. I never get any test results back.
Business response:
Hi Victoria, we’re sorry to hear about the delays and frustration you experienced. We understand how difficult it can be to wait longer than expected and not receive the follow-up you were anticipating. We’d appreciate the opportunity to learn more about your experience and address your concerns. Please contact our Patient Advocate at (312) 212-8124 or submit your feedback through our patient feedback form: https://midwestexpressclinic.com/patient-feedback-form/. Thank you for bringing this to our attention.
Horrible. The front desk affirmed that my insurance was accepted and that I owed the facility nothing for my visit. If I had known I would receive a bill for close to $300 afterwards, I absolutely would never ever have gone through with the visit. The office gave NO INDICATION that I should expect a bill. They just took my insurance and said I had no co-pay and it is OUTRAGEOUS given that I spent a maximum of ten minutes with a crabby RN and ten minutes with a MD who confirmed that I had the flu. They were elusive about... read more
Went in with the flu (in my house 2 confirmed). I asked the staff for a pcr flu test, because I was sure the symptoms were coming, rapid test were not positive, and wanted to get ahead of it. I don't want to isolate my newborn any longer! They made me feel stupid, like there is no such thing as a pcr flu test and denied me the tamaflu which is the obvious solution. I soon called back after the obvious happened and I became symptomatic and contagious. Still they denied me tamiflu. The clinician i spoke to should not work wit... read more
I scheduled an appointment online for a Covid vaccine and a flu vaccine. I received a text to confirm, which was a good reminder and comforting as the patron. I arrived and was instructed to use my phone to scan a QR code. Reception was poor in the lobby so after trying for a few minutes, I asked for the WiFi password due to the limited reception. Was disappointed to learn there's awareness of the reception issue and there is no code. I was so even told others couldn't complete the forms online & used paper. Clueless as to... read more
Business response:
Hi Trina, thank you for taking the time to share your experience with us. We’re sorry to hear about the challenges you faced during your visit — we understand how frustrating that must have been. We take all feedback seriously and would appreciate the opportunity to learn more so we can improve the experience for our patients. Please reach out to our patient advocate at (312) 212-8124, or share additional details through our feedback form here: https://midwestexpressclinic.com/patient-feedback-form/ .
Frequently asked questions about Midwest Express Clinic
How is Midwest Express Clinic rated?
Midwest Express Clinic has a 4.7 star rating with 2,301 reviews.
When is Midwest Express Clinic open?
Midwest Express Clinic is closed now. It will open tomorrow at 8:00 a.m.