Midwest Express Clinic

Tracey E. 

on Yelp

6 years ago

I had a very good experience here. They for me in quickly, were courteous and on top of things. It was my second time to urgent care in 3 days (ear infection had gone undiagnosed). They also called back to check on me and discuss test results. The only thing lacking was that I expected an email that I didn't get, otherwise very helpful and supportive. 

Kyla K. 

on Yelp

2 weeks ago

Horrible. The front desk affirmed that my insurance was accepted and that I owed the facility nothing for my visit. If I had known I would receive a bill for close to $300 afterwards, I absolutely would never ever have gone through with the visit. The office gave NO INDICATION that I should expect a bill. They just took my insurance and said I had no co-pay and it is OUTRAGEOUS given that I spent a maximum of ten minutes with a crabby RN and ten minutes with a MD who confirmed that I had the flu. They were elusive about... read more

Jon S. 

on Yelp

3 weeks ago

Went in with the flu (in my house 2 confirmed). I asked the staff for a pcr flu test, because I was sure the symptoms were coming, rapid test were not positive, and wanted to get ahead of it. I don't want to isolate my newborn any longer! They made me feel stupid, like there is no such thing as a pcr flu test and denied me the tamaflu which is the obvious solution. I soon called back after the obvious happened and I became symptomatic and contagious. Still they denied me tamiflu. The clinician i spoke to should not work wit... read more

Trina K. 

on Yelp

3 months ago

I scheduled an appointment online for a Covid vaccine and a flu vaccine. I received a text to confirm, which was a good reminder and comforting as the patron. I arrived and was instructed to use my phone to scan a QR code. Reception was poor in the lobby so after trying for a few minutes, I asked for the WiFi password due to the limited reception. Was disappointed to learn there's awareness of the reception issue and there is no code. I was so even told others couldn't complete the forms online & used paper. Clueless as to... read more

Rachel M. 

on Yelp

5 months ago

This place is normally fantastic, but one of the providers they have now is absolutely horrific. I could hear the provider being incredibly rude to an elderly man through the wall, and then she was the same way to me during our time together. Ruta Martaviciute acted like coming in for a minor illness was a MASSIVE inconvenience to her, even though that is the point of urgent care. I have always loved this place, and the other providers, but it looks like I'm going to have to find another local urgent care going forward. TL... read more

Jaylaan S. 

on Yelp

a year ago

I wouldn't waste my time going here. They're disorganized and don't actually seem interested in rendering effective care. When I went there today there weren't many patients, yet I waited for over 30 minutes to be seen. No one came so I left without seeing a physician. Now I'm waiting to just schedule to see my PCP. Waste of a trip. 

Kristin T. 

on Yelp

2 years ago

I am a physician and want to convey my deep disappointment at the care I received at MEC River Forest as a patient. I had an adverse event in July at this clinic that was not handled in a professional way. I came in with gastroenteritis and wound up with an air embolism from peripheral IV fluids and was sent emergently to the local emergency department by ambulance. I was observed for several hours until I passed the air and was discharged to home. I required follow-up with my primary-care physician and received an echocardi... read more

Rosa A. 

on Yelp

3 years ago

I came into visit the clinic with my son. Visit went well and appreciate the care. However, I have been asking their billing department AND their front office to email me copies of itemized bills since our visit in January. We are NOW INTO MARCH. I recognize that you are busy, but taking over a month to send an email is unreasonable . I have called every week to followup and I should not have to do this. Horrible customer service and followup. 

Nora M. 

on Yelp

3 years ago

Just to follow up, I contacted them via the link the business owner provided and asked to be called, and got no response. Also, my daughter's desk mate at school caught strep from her, which would have been 100% preventable if we had received notification of the positive test result when it was ready. And her desk mate then passed it to her little brother. Great contribution to community health from Midwest Express!