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Mirabella Assisted Living & Memory Care
- Assisted Living Facilities
- Benbrook, TX
About this business
Location details
4242 Bryant Irvin Rd, Benbrook, TX, 76109, United States
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I am not happy with the care that my mom had received. at this community. The community did not give my mom good care and she was taken out of the community. I would not recommend the care here at this community to anyone for care.
Mirabella is an old building that has been updated maybe a few years ago. My father lived there for just a few weeks before we decided to move him out. The community staff and management were kind and caring, but they seem to have little power to change any of the major concerns we had once we moved in, like TV, AC, and billing issues. When I contacted the corporate office, as the Director suggested, we got the run-around. We lost our $2000 community fee and regret allowing ourselves to be pressured by the gentleman who gave... read more
Business response:
Thank you for sharing your feedback on your experience. We are sorry for the bad experience you have had with Mirabella Assisted Living. I encourage you to please call Chris Sykes, Regional Director of Operations at [removed] or email [removed] in order to arrange a time to meet and review your concerns. I assure you we continue to strive to provide the best care and service every day.
My daughter walked in to tour and they were greeted by a gentleman, stated that this what I need and spend, he stated he didn't want to waste our time to tour the facility and there was residents asking for help and no one coming, food all over residents couldn't get out of there fast enough.
Business response:
New 1.0 Star Review for Mirabella - Benbrook, TX Jennifer Malloy Dara Brown Wed 4/1/2015 8:56 AM To: Jennifer Malloy; Cc: Chris Sykes; You replied on 4/1/2015 8:57 AM. Suggested Meetings Thank you for your feedback. We are sorry that your daughter had a negative experience at Mirabella. We would like to invite you back to visit so you can see why so many residents call Mirabella home. We strive to provide great care and customer service for everyone that visits and lives at the community. Please call the Regional Director of... read more
Checked out this facility for my mom. High discrepiency between the seen and unseen...lobby. 5 star...rooms 1 star. Where is the balance? The funds for upgrades should have been distributed equally. The two rooms I viewed were in poor state... You go from top of the line in the seen areas, to bottom of the line in the living quarters I expected better! If it is all for "show", then what are the residents services like..I now question it all.
This facility has decided to change its rules so that it can take away the only family that one of its disabled residents has, pair of therapy cats. Instead of finding a roommate who likes cats, it is deciding that only those residents who can afford a single room can have pets (that means no Medicaid residents). They have no heart.
You get what you pay for. This place had a great value because it was cheap! My mom stayed here for a little bit before I quickly put in my notice to move. Luckily, I didn't have to pay their "NON-REFUNDABLE move-in fee" of $3,000 so it could have been worse. They fool you with their nice design but once inside, service is terrible. Many times my mother had the RECEPTIONIST come to help her up after over 20 minutes of the light going off for help. The staff say they are short staffed many times. I heard the nurse even quit ... read more
I did not have a good experience with this community. It looks nice, and they have a good sales pitch, but they do not perform very well if your loved one has any care needs at all. It seemed they were more interested in low maintenance residents, and after a few bouts with infections my loved one was asked to leave. The food was also just absolutely horrible.
Frequently asked questions about Mirabella Assisted Living & Memory Care
How is Mirabella Assisted Living & Memory Care rated?
Mirabella Assisted Living & Memory Care has a 4 star rating with 265 reviews.
When is Mirabella Assisted Living & Memory Care open?
Mirabella Assisted Living & Memory Care is open now. It is open 24/7.