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4242 Bryant Irvin Rd, Benbrook, TX, 76109, United States
Get directionsThe staff here at Mirabella is really friendly and the residents seemed really happy. This was one of our top two communities. The only reason we ended up choosing a different one was because of the price. This community was a little more expensive but it’s because they offer a higher level of care like assisted living, compared to the other community we chose which are like senior apartments. Overall this is a very good community and would have been a good choice as well.
We chose Mirabella because my step mother liked it. We had been looking at communities for years and she finally found one she actually liked. They offer a two bedroom apartment that also has two bathrooms. The apartment has a small kitchen and a nice size living room. When you first walk in the front door it has a great atrium really pleasing to the eye. The landscaping is beautiful and very well maintained. We are very please with the choice and would recommend it to anyone.
My parents lived here for a year. This is a wonderful place for minimal needs person.
Really like the place. Friendly staff, warm environment. convenient, 3 meals per day, could keep her cat with her. Large place. A little concerned she might not feel comfortable venturing too far out of her room, although the person I talked with said they helped them assimilate.
It's definitely aesthetically pleasing and director was such a pleasure to work with.
This place should be shut down, because they draw people in with a promise of a free month and then charge the rent anyway. It's a classic bait and switch place, with med techs that have no liscense. Rooms never get cleaned and the food is horrible. Stay away!
The administration is not great. Their lack of support of the med techs and other staff is terrible. They have been severely understaffed for months. They have gone through two chefs and the kitchen staff is nonexistent. The food quality has gone down tremendously. The executive director is not up to the task. There have been bed bugs on the upper levels that have not be handled properly. The incredible med techs staff then have managed to keep are over worked and under paid. The carpet in the man hallways smell and has not ... read more
Business response:
Thank you for taking the time to leave a review. As we operate by a resident-first philosophy, input like yours helps us to improve. Sagora Senior Living and Mirabella Assisted Living & Memory Care continue to develop new initiatives which focus on team member retention. In the meantime, we remain committed to providing a stellar experience for residents and their loved ones. To learn more about your experience, we invite you to connect with Stacey Campbell at 214.263.5776.
There has been a lot of turnover in staff (i think this is the 4th executive director in a year). When first moved in, staff was super attentive and meals were great. Quality has gone down in all areas. Billing is a nightmare as well. You cannot get a clear statement of charges. Due to these issues, at the moment, I would not recommend Mirabella to others looking for care for a loved one. Especially if the elder is stubborn and particular.
Instead of letting you know that your loved one is struggling and showing signs of a serious medical condition they prefer to let them languish. The director, the district manager ( who comments on here that they are ‘residents first’), and Human Resources will completely ignore you despite multiple calls/emails. They just say they’re too busy. There’s a new nurse every time I try to get ahold of one. Yep, they won’t call you back either. They don’t care one bit. Don’t move your loved one here. They just don’t care about any... read more
Business response:
Hi, Lynda. Thank you for taking the time to leave a review of Mirabella Assisted Living & Memory Care. As we take resident care and experience very serious, input like yours helps us to improve. We’d first like to thank you for entrusting us to care for your loved one. Our Regional Director of Operations, Stacy Campbell, has reached out to you and is looking forward to connecting to learn more. You can also reach her directly at 817.446.4792. We look forward to continuing to care for your loved one in our community.
Mirabella Assisted Living & Memory Care has a 4 star rating with 290 reviews.
Mirabella Assisted Living & Memory Care is open now. It is open 24/7.