Mobile On-site Mammography by SimonMed

Paul L 

on BBB

7 months ago

Absolutely useless! I made an appointment weeks ago after my doctor sent an order to SimonMed in *********. I drove 2.5 hours today to be here for this appt early tomorrow AM. At 3 pm today I saw a missed SimonMed call from a generic number. I called them back and was transferred to someone that I could not understand at all. I asked to be transferred to a US representative and was promptly hung up on. I called back again and was immediately transferred again from an English speaking lady to someone in broken English. The th... read more

Annie J 

on BBB

7 months ago

They billed me twice for the same procedure and getting ahold of them has been a nightmare. The people I've been on hold with know limited english and one was whispering and told me to call back in an hour after several prompts of "CAN YOU HELP ME?". I didn't hang up because I was waiting for the survey some companies do rating their employees and she wouldn't hang up either, so after literally 5 minutes of silence I hung up. The only other way to contact them regarding a billing dispute is by email, and I doubt they will ge... read more

Fabio T 

on BBB

8 months ago

This is the worst run medical business in the country. DO NOT GO HERE. They only care about your money, they dont do the tests properly, they dont analyze tests properly. You will waist your money getting imagine at any of their locations and receive very questionable results. I had a 7am appointment location. Told to arrive at 6:30. Not one employees showed up till 7:20am long after posted hours. Doors were all locked. The employee showed up and had no clue what to do so he asked us all to leave and closed the site. Called ... read more

Gabrielle L 

on BBB

8 months ago

When I made the appointment, they failed to tell me that they needed my previous imaging -- and they also failed to get it from my doctor or the other imaging places. I have a broken knee, so I'm in a wheelchair, and my husband had to drive me. We drove all the way there, to be told that they refused to do the mammogram without my previous imaging. Fast forward to my next appointment. I got a text the day before saying it was for 11:30, but one later in the day saying 12:30, so I figured they changed my appointment time. My ... read more

Joyce C 

on BBB

8 months ago

Aside from being inefficient and rude, I paid a $200 copay before being allowed to complete my CT scan. I was not contacted for over a month, then told I need to consult my surgeon; unfortunately I was told this during the Thanksgiving holiday and had to wait 5 days to get my results. I have been harassed on a continuum telling me I owed another $100, which I knew was not true. I contacted my insurance company who tried to get this settled, and they would not communicate with them. ***** filed a grievance on them. My son and... read more

Vivian P 

on BBB

8 months ago

I had a mammogram screening at this office on 12/12/2024. When making appointment, I provided my health insurance information and asked them to verify my mammogram coverage, and I only get this service from them if they dont bill me later. They confirmed me that my insurance covers and I dont have to pay out of pocket. I have ******** and ************ day before the appointment, they called to confirm my appointment. I told them to confirm me again about the coverage because I dont want to receive their bill later. And becau... read more

Melissa F 

on BBB

9 months ago

I have been trying to get an imaging appointment at a location other than ***** Imaging for a month. Instead of giving me an order for a ********* of my knee, my doctor sent his order directly to ***** Imaging. They called me and scheduled the appointment but since I'd never heard of them before I checked their ratings on the internet and decided to go elsewhere. I asked my doctor's office to send my order to *********************. However, they sent their imaging order right back to ***** Imaging. When ***** called me again... read more

Debra K 

on BBB

9 months ago

Had a diagnostic ultrasound mammogram in April of left breast, and was told there was a very small mass, but to wait six months to have another ultrasound done. Waited six months, and they recorded in their file that it was the right breast and would not do the left breast where the mass actually is. Had my provider send another order, but was told by the tech at Simon Med they could only check the right breast again. What a waste of time, and money having the ultrasound on the wrong breast which of course showed nothing. I ... read more

Gilberto R 

on BBB

9 months ago

I live in ********* 1.5 hours away, and have had my critical PET scan cancelled day of 3 times now! Two of the times I was already en route to the facility. Apparently their machine was broken. Do yourself favor and go elsewhere. Dont bother wasting your time with their back and forth.