Mobile On-site Mammography by SimonMed

Lisa M 

on BBB

a year ago

Go anywhere but SMI! Resolving billing issues is a total nightmare. Example for service provided on 7-12-23 I was told on 7-8-24 that I owed $1931.57. On 7-9 my Insurance Representative and I were told I was being issued a refund of $465.00 and on 7-10 I was left a message I owe $153.00.Do not pay them ANYTHING unless you are absolutely sure you owe it. 

Chris A. 

on BBB

a year ago

I am writing to report an issue with the billing practices at SimonMed. On June 11, 2024, I received a final notice for unpaid medical bills related to radiology services I received in May 2023. I have reached out to the billing department multiple times since receiving this notice but have not been able to resolve the issue.On the day of my treatment, I was given a specific amount to pay, which I paid in full by October 2023. I have a receipt showing a zero balance for that service. Despite this, I received a final notice f... read more

Yvonne M 

on BBB

a year ago

I went for an MRI on April 24, 2024. Supposedly, I owed $395.00. I paid $98.00 at my visit and then made a payment plan. In May, they took $74.00 from me, even though my insurance paid all but $80.00. They owe me $93.00 and I'm having a hard time getting it back. I will never use SimonMed again. They don't check with insurance before procedures and overcharge you, then don't want to give your money back. 

Cristina R 

on BBB

a year ago

I visited ********* in ******** for an *** of the ankle. I provided my insurance and they said I owed $650. When I asked if they were in network she said yes and that this was my copayment that would go towards my out of pocket deductible. I said I couldn't get the *** done then and the lady said to pay cash it would only be $295. I paid the $295 even though that was steep for me at that time. When I got home my husband checked our coverage and as it turns out I have $0 out of pocket for imaging. I should not have had to pay... read more

Ryan B 

on BBB

a year ago

Failed to bill insurance for my daughter's hip ultrasound and don't show insurance on file, even though the information was provided twice. Got the address very wrong on the bill as well, so we were lucky we saw the online copy. **** says to go to a website to update insurance information, but it is not possible to do so on the website. No support links or phone numbers are provided on the website. This company has a reputation for shady billing practices and just keeps living up to the reputation. Their interfaces are clear... read more

Guner E 

on BBB

a year ago

I was here on 06/04/2024 for a cardiac CT scan upon a referral from my cardiologist due a critical condition. I paid $224.01 copay before the scan. Now, it has been almost a full week, my report is shown as unread. Based on their web page, the results would be ready 1-3 days. I have never this kind of issue with any health provider. The results have been always ready 1-2 business days in my previous experiences. 

Bryce L 

on BBB

a year ago

My insurance (Tricare Young ***** Select) is covered. Was expected to pay $50 copay for my ultrasound, but was instead met with an unexpected $490 bill. I rescheduled my appointment for another ultrasound for next week with 24+ hour notice, and I just received another bill for a combined total of $1300. For 2 covered ultrasounds. 

Jody B 

on BBB

a year ago

This business has been calling for months. Today I decided to answer to see what they are calling for. *** didn't respond and would just stay quiet when I asked questions, ultimately resulting in my ending the call. She wanted my full name and date of birth. I'm not giving that to random people who call. Furthermore, the interaction seemed shady. Professionalism starts with responding to questions asked when you call. I didn't call. 

Q. N 

on BBB

a year ago

I was misinformed 3 times from 3 different Simonmed associates/employees about my US 's payment. First, 1 associate told me that they could always back out my copayment and charged me the cash price as it was lower. I called the billing department and talked to ************** and he said that they could not reverse my payment because the insurance claim was sent in progress and I must wait until the claim was done to call back to request for reversing the claim. However, after I received the claim and called back, another as... read more