Mobile On-site Mammography by SimonMed

STACY G 

on BBB

5 months ago

SimonMed (SM) is THE WORST. Something very shady is going on w/this company. Wish I could rate 0 ******** issue took over 10 phone calls over the course 4 months to resolve. Every call we asked for name of person and tried to get back to same person next time. They asked for last name and ext., but would never give that info out when we asked. Its a vicious cycle of who would you like to talk to but can't get to that person. They'll never escalate to allow you to talk to a manager or supervisor. After every call they say it ... read more

Colleen R 

on BBB

5 months ago

The slowest rudest service ever. Testing results slow to receive. 

Diane G 

on BBB

5 months ago

My doctor called a well woman managram diagnostic when it should not have. He called Simon Med and nothing ever got resolved. I paid $150.00 when a well woman visit us $0!!!!! Can't get my money back. This feels criminal!! 

Robert M 

on BBB

6 months ago

Service is so so, but the worst is their accounting. I had to pay ****** before my MRI, then I received a bill for ****** after my insurance covered their portion. Then my insurance paid ****** from my health reimbursement account leaving a balance of ******. They continued to bill me ****** even after several phone calls and an email with copies of the disbursement's from my HRA. They kept telling me to ignore future letters and that they would update my account. 2 months later another bill in the mail showing a balance due... read more

Lori M 

on BBB

6 months ago

I am constantly being harrassed by phone calls and texts about scheduling an appointment. I hate Simon Med and would never go back there. This has been going on for weeks. I have asked multiple people to stop to no avail. Do I need to do a cease and desist letter. This is HARRASSMENT! I an reporting this to the *** and many other places. THIS HAS TO STOP, WHAT THE **** IS WRONG WITH YOU PEOPLE???? 

Stephen b 

on BBB

6 months ago

I had to call scheduling 3 times for my my bilateral ***s because they screwed it up twice.We arrived at the *** location which is ***************** 15 minutes ahead of time. Almost 90 minutes later they called us back. I am in a leg immobilizer and unable to bend my leg and my other leg is injured as well. The location did not have a wheelchair that was outfitted for leg stability. Keep in mind that I informed the scheduler with each call that I am immobile and would need assistance. After meeting the *** tech, we found out... read more

Dan D 

on BBB

6 months ago

Simonmed Imaging provides terrible customer service for scheduling. I recieve calls from recordings, claiming to be "*****" but if I don't answer the unidentified phone number, there is such a delay between when their message plays and the voicemail times out. All I get is a 30 second blank message. When I finally figure out it is the Kab, and answer, it is simply a message to call them. When I call back, I am placed on en extended hold. I tried the website, but there is no way to tell them I already had the test performed a... read more

David H 

on BBB

6 months ago

My daughter was sent home from her doctor with an order for a CT scan with the letters STAT written larger than life across the page. Called to schedule and I was told "STAT" just means to schedule with SimonMed as soon as possible. First available appointment is over a week away. Transferred to a supervisor and the call disconnected. 30 minutes gone. Joined the online chat queue. Another 20 minutes waiting before I received the message "The chat has ended because agents are no longer available." DO NOT EVEN BOTHER WITH ***. 

Jenna L 

on BBB

7 months ago

I recently faced significant challenges with Simon Med Imaging while trying to secure an MRI for my husbands severe back injury. This experience revealed critical service deficiencies that need addressing:1) Referral Issues: Our referral was mistakenly sent to the wrong insurance company, and my husband was incorrectly informed that it had been pre-authorized, delaying essential care and worsening his condition.2) ************** Inefficiency: Attempting to resolve these issues led to an extremely frustrating morning. Each ca... read more