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Tilford Rd, Beacon Hill, Hindhead, GU26 6RA, United Kingdom
Get directionsExcellent care with sincerity, friendliness and compassion. Always very clean.
I have been visiting my aunt at this care home for the last 4 years. Apart from last year when there were management problems, I have been satisfied with the running of the home. I think the staff are very caring and friendly towards residents and family members. I do think, however, that there could be 1 or 2 more members of staff so that residents with dementia could be given more attention.
When fully staffed, the home runs very smoothly and I enjoy my time here. However, when short staffed and agency staff are employed, things don't run as smoothly and are only adequate.
What a poor excuse for a nursing home. My mother was persuaded to go to this nursing home after consulting with Social Services. Prior to moving to Moorhouse Nursing Home, all she got to see were images and a brochure. She found the food poor, activities for the residents did not exist although listed and exhorted on Moorhouse Nursing Home's website, management appeared poor and leaderless, and there appeared to be a lack of permanent staff with many agency staff filling the gaps. When I moved my mother from this place I too... read more
Business response:
I was disappointed to read your review and I am sorry you have had a negative experience with our home. We take pride in the care and support we provide to residents and aim to keep a clean, comfortable and pleasant place to live. I would also like to reassure you that we take cleanliness very seriously. Audits are in place to monitor all aspects of our home including standards of sanitation. Our housekeeping team clean rooms daily so it is disappointing it was not the case for your mother. Since your mother left the home in... read more
Moorhouse Care Home has a 4.7 star rating with 66 reviews.
Moorhouse Care Home is open now. It is open 24/7.