Moorhouse Care Home

4.7

Assisted Living Facilities
Hindhead

About this business

Wellness Assisted Living Facilities

Location details

Tilford Rd, Beacon Hill, Hindhead, GU26 6RA, United Kingdom

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4.759 reviews

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Marika B

2 years ago

Having researched many homes in the area we are delighted we chose Moorhouse. From our first meeting with management to experiencing the care and attention from the nurses, the friendly housekeeping staff and great help from maintenance when we needed help, we cannot fault Moorhouse. What particularly stands out is the understanding of the individual needs with dementia patients. Dignity is respected. Compliments to the chefs! Thank you.

Business response:

Thank you so much for your kind words. The reviews and feedback are always appreciated and shared with all of the staff at Moorhouse. We are constantly assessing our performance and with honest and open communication strive to be the best we can be. We are all driven by the desire to make Moorhouse a home from home and encourage our residents to live the best life possible. Again, thank you so much for your review, it means so much. Kind regards.

P C

2 years ago

Mum went to Moorhouse Nursing Home straight from hospital. it was not something she wanted and was very reluctant to engage with anything on offer and stayed in her room. over a relatively short period of time, she went downstairs for both meals and activities due to the encouragement and engagement of the staff Staff have got to know Mum and her needs and ways really quickly and she actively engages with them and chats away happily. when her newfound friend recently passed away, staff recognised Mum's distress and were real... read more

Business response:

Hello, Thank you very much for the lovely feedback. I will be sure to share it with the team. We are still a new team, however, work with the same goals and in the same direction. The team in Moorhouse work with kindness and compassion, understanding what a difficult time it can be for families and for our residents when the time comes that they need to move into a care home. We hope to support our families and our residents to live a life with meaning in a friendly and homely environment. Thank you again for your ongoing su... read more

Susan S

2 years ago

My mother moved into Moorhouse Nursing Home at the beginning of September as she wasn't safe living alone at home. The staff have been unfailingly kind and helpful to Mum and to my sister and myself as we struggled with making such a change. It was made easier by expert support and the support of such a great team. Mum has more interaction with people and activities and is brighter than she has been for years. It really feels like a home from home.

Business response:

Thank you so much for your kind words. I will be sure to print and share the review with the team. All departments of the home work with compassion and kindness. I often hear the chef asking residents what he can cook for them, I hear the housekeeping team discussing photos and reminiscing with residents as they clean their rooms. It takes all departments to create a real home for our residents, not only our supportive and friendly care team. Thank you again on behalf of all the staff at Moorhouse.

S S

2 years ago

My mum had a fall and went to hospital. She was assessed and it was decided she was not safe to move back into the community. Moorhouse Nursing Home was brilliant. We managed to move Mum into one of their garden rooms. All the staff were kind and helpful and we can visit Mum whenever we like. The food is delicious and Mum has the freedom to walk around as she wishes and go into the garden whenever she wants. The staff are very patient with her. It is a huge relief to all the family that she is safe and being well cared for.

Business response:

Thank you so much for the review. We aim to create a home from home and with a willing team, which takes all departments, including the housekeeping and kitchen team (which are sometimes overlooked), we are constantly adapting our person-centred care for residents' changing needs and encouraging and supporting them to live their best life. Many thanks.

Hilary C

2 years ago

Our parents moved into Moorhouse Nursing Nome on the 17th of August 2023. From the first visit when they were visited at home, we have nothing but good things to say about the home and the staff. Our parents have been treated with dignity, respect and compassion. The staff just can't do enough to care for them and make them feel welcome. The whole team are wonderful. They especially took great care to find a room there are parents could be together.

Business response:

Thank you so much for the review. We continue to work together to create a home that promotes everyone's individual wishes and offers a place that can encourage a resident's interests to be full filled. We welcome families at any time of night or day as all families are an extension of our residents. We appreciate our relationships and input from our resident's families. We put our resident's wishes at the heart of our decision-making, and know the importance of supporting family relationships and will continue to create a h... read more

Edwina H

2 years ago

My mum arrived at Moorhouse Nursing Home directly from hospital just before Christmas 2022. Within a few days, her overall well-being had transformed and she was looking so much brighter and more talkative. Her mobility has increased significantly since being at Moorhouse, I’m pleased to see her recovery and that she is well supervised by the staff. My mum enjoys the food, especially the cake! It’s also good to see her interacting with the other residents and taking part in activities when she can. The staff at all levels ar... read more

Business response:

Thank you for your very kind review, Mum is a pleasure to have in our home. It is our aim to ensure all residents receive person-centred care, with the hope we can improve their way of life. It is lovely that you have expressed you can see the improvement in Mum's abilities and well-being. I will forward your very positive comment to all staff.

H M

3 years ago

My mother recently (1 month ago) became a resident at Moorhouse Nursing Home, she has settled in brilliantly thanks to all the very friendly and caring staff. She enjoys the food and all the activities highly. Whenever there have been some early teething issues the management has dealt with them swiftly and without any fuss. Overall I have been very impressed with Moorhouse in particular the way the staff interact with my mother in such a lovely way. My mother says how happy she is at Moorehouse.

Business response:

Thank you for your generous review, Mum is a wonderful lady to care for and we are so happy Mum has settled in so quickly.

Helen H

3 years ago

My dad has come into Moorhouse straight from hospital. He has had amazing care since he arrived. He is in a freshly painted room with new furniture and the home arranged for his chair and TV to be picked up and put in his room so he feels right at home. I cannot fault the care he is receiving. Nothing is ever too much trouble, my dad is on a pureed diet which is all done separately, and when he is fed the staff are so patient with him. All the staff are attentive and friendly and we get coffee and cake when we visit. My dad ... read more

Business response:

Thank you Helen for your lovely review. The staff at Moorhouse take pride in ensuring that our residents are cared for as we would care for our own family, so it is a real boost for them to hear your kind words. Your dad is a pleasure to care for.

S G

3 years ago

Mum has settled into Moorhouse very well. The staff are all friendly, helpful and kind. Mum enjoys the home-cooked food and social activities. It is a great weight off our minds knowing that Mum is happy in her new home.

Business response:

Thank you for spending your time completing the online review. Mum has settled in so well, it's hard to believe she hasn't been with us for much longer, everyone really enjoys her company. It is not just Mum we support but also the families during what can be an emotional journey and I am pleased as a team we have managed this.