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Moorhouse Care Home
- Assisted Living Facilities
- Hindhead
About this business
Location details
Tilford Rd, Beacon Hill, Hindhead, GU26 6RA, United Kingdom
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My aunt has been so well cared for at Moorhouse. The staff have been so helpful and caring. Special thanks to 2 staff members at my aunt's departing. Thank you from all of my aunt's family.
Business response:
Thank you for taking the time to submit a review. It was a privilege to care for your aunt and she is missed by the whole team. I have shared your kind words with the staff.
Moorhouse has provided my mum with an excellent level of care since starting earlier this year. She has settled in well and really likes the staff around her and the food. She has never been an outgoing person but it is a joy to see her joining in an afternoon sing-along and being a positive part of the community. From a time when she was in real difficulty, Moorhouse Care Home saved her old age and made it enjoyable again.
Business response:
Hello, thank you so much for your lovely review. We always appreciate the feedback and I will share it with the team. We have many different personalities in Moorhouse, they all make up our Moorhouse family. We listen to our resident's wishes and encourage all of our residents to have a meaningful life, in a multitude of ways. I have seen your mum up dancing (and I have the photos!). When the singer began to sing a particular song with a small amount of encouragement we had her up on her feet dancing with a great big smile o... read more
My mother-in-law has been at Moorhouse for a number of years and during this time she has developed into a happy and sociable person. The care she has received has been outstanding. The staff are always kind and helpful. The home feels very homely and the food looks nutritious and delicious, like a five-star hotel. Would highly recommend Moorhouse, a very happy, friendly place for a loved one.
Business response:
Hello, thank you very much for your outstanding review. The staff will be thrilled with your feedback. Our meals are homemade using local suppliers and we offer a daily menu to our residents and encourage them to make their own choices. We have snacks, cakes and sandwiches available 24 hours a day; should someone want a little something with their cup of tea, day or night. Our team have grown so much over the past year and the home is full of laughter and most importantly a good standard of person-centred care. I am proud to... read more
My wife is a patient at Moorhouse Care Home as she has vascular dementia she thinks it's a hospital. She is amazed that when we visit, there is no restriction on numbers for time to stay. She thinks the staff are all friendly and helpful. She enjoyed the entertainment provided. My impression of the home was that it was well-cleaned and maintained. The staff and management were friendly and helpful.
Business response:
Thank you for your lovely review; it is much appreciated, and I will share it with the team. We are aware of what a challenging and emotional time it can be for families and residents when they are choosing a care home for their loved ones. We ensure we support our new residents and our new families through this transition. We often find that our new residents settle very quickly and are enjoying the wide range of activities, the home-cooked food and choice of menu, the company and the homely feel of Moorhouse. We understand... read more
The building is very welcoming and has a 'guest house' feel about it. Staff are all extremely pleasant and friendly. Many of the staff have been there since Mum arrived, which is comforting to know as it makes it more familiar for her with her severe dementia. The grounds are very well maintained and give the residents pleasure on pleasant days. I would have no hesitation in recommending Moorhouse.
Business response:
Hello, thank you very much for your review. The team are very committed to providing the best person-centred care they possibly can, by really getting to know our residents they can encourage and initiate conversations and can prompt past memories and bring back happy times and experiences. The team have had many types of dementia training, we are collaborating with many companies and we continue to seek new training to improve our skillset. We are focused on improving ourselves individually and as a team. We have recently b... read more
Mum never wanted to go into a care home but found the care she received was amazing and was happy with her time with you and the family were always made to feel very welcome. She loved being able to look out of the window and watch the world go by.
Business response:
Hello, Thank you for your kind words, it is always appreciated by the team. We all work to ensure our residents have a meaningful life and that all of their family and visitors are part of the extended Moorhouse family. We understand how difficult it can be for our residents, and their families, when they require 24-hour care and to move into a care home. We hope at Moorhouse we support our residents and families through this challenging time with compassion and empathy. We feel at Moorhouse that getting to know our resident... read more
My aunt has been at Moorhouse for 18 months. The family is very happy with the standard of care provided. Most importantly, my aunt is very happy too. She looks a great deal healthier than when she was living in her own home assisted by carers. The food is good and there are plenty of activities for my aunt to participate in, if she wants to. The carers seem excellent to me.
Business response:
Thank you very much for the review. The team always appreciate feedback on their commitment and standard of care in all departments of the home. We work hard to ensure all of our residents' needs are met, even when those needs may change daily. We put the residents in the heart of our decision-making at Moorhouse, and encourage all residents to lead an active life, supported by the team. Our chefs make homemade meals, snacks and offer a wide choice through the day and night, the cakes and puddings are second to none! We ask ... read more
Our aunt is very happy at Moorhouse, she likes her room and the food and the activities particularly those that involve animals. My own experience of the staff is that they are friendly and helpful.
Business response:
Hello, thank you for your review. We are always happy to receive feedback, and share it with the team. We now have a stable and committed team at Moorhouse. Many work 12-hour shifts and start the day smiling and at the end of the day still have big smiles on their faces. I frequently walk around Moorhouse and see the staff dancing and singing with residents, walking around the garden or sitting and talking with our residents. We deliver person-centred care with meaning, and recognise that the little things can make someone's... read more
My mother has been at Moorhouse for just over a year now and she has always been very happy there. We have seen different managers and staff over the last year and have had a few issues in the past, but I must say the team that are now at Moorhouse seem to be really working together, this can most certainly be seen in the morale of the staff which reflects on the residents. Activities became excellent and I hope all her fantastic work will continue. Thank you Moorhouse.
Business response:
Hello, thank you very much for your comments. We have worked really hard in the past year to get a caring and compassionate team, which we have. The home is cheerful and friendly at any time of the day or night. The team have taken on new training and continue to grow in their knowledge and skillset, which in turn constantly improves their performance. Many of the staff go the extra mile and bring small gifts for residents, and escort them on their days off work. They are all committed to ensuring our residents live a meanin... read more
Frequently asked questions about Moorhouse Care Home
How is Moorhouse Care Home rated?
Moorhouse Care Home has a 4.7 star rating with 59 reviews.
When is Moorhouse Care Home open?
Moorhouse Care Home is open now. It is open 24/7.