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Moorhouse Care Home
- Assisted Living Facilities
- Hindhead
About this business
Location details
Tilford Rd, Beacon Hill, Hindhead, GU26 6RA, United Kingdom
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Mum has been at Moorhouse for Just over 4 years and things have been a bit up and down with Care. But since a new experienced manager was appointed in September 2024 there have been many improvements to the care and quality of life for the residents. Staffing levels have been good, with many long term staff who provide excellent and compassionate care to the residents. The home has a very warm and happy feeling and I'm happy with Service provided.
Business response:
Thank you for your taking time to complete a review. It has been an absolute pleasure to care for your mum. I will pass on your kind words to the team, who are always pleased to hear feedback.
Always found staff v welcoming, although they're always busy with residents care. The overall impression is a well maintained and vital care home. Residents appear happy and content, no one is agitated or insecure, this would indicate residents needs (physical & emotional) are being met consistently. Staff are professional and friendly. The home is a perfect size - not too many residents, nice balance in numbers. No neglect - everyone is caring, compassionate to the residents needs. Spotlessly clean environment - reassuring ... read more
Business response:
Thank you for taking the time to write a review. As a team we all work hard to ensure that the residents are well cared for and I appreciate that you have observed the kindness and professionalism of the staff. It would be difficult to make a small lounge near reception, however, we have refurbished the activity room and renamed it Lutyens Lounge which can be accessed. I will pass on your kind words and observations to the team.
Mum was taken to the garden centre by two staff members to buy some compost so she could plant some daffodil bulbs in the containers. She also had a look around and bought some of her favourite biscuits. When I spoke to Mum that night she said it was the first time since being at Moorhouse it felt like a 'normal' day, more like being at home. She had really enjoyed planting out the bulbs when she got back to Moorhouse.
Business response:
Thank you for your kind review. It was lovely seeing Mum enjoying the planting, with spring around the corner we will be able to use the garden more frequently.
My mother was cared for with love and great attention to her well-being in a very difficult time in her life as she suffered from dementia and physical problems. All the staff showed great professionalism and were very kind and thoughtful to myself and my sisters. Lots of thought was given to entertaining everyone and having a good time. Mum has now passed away and this was made very special for her by all Thank you all at Moorhouse.
Business response:
Thank you for your outstanding review. It was a privilege to care for your mum and she is missed by the whole team. I have shared your kind words with the staff.
Really impressed with the genuine care of my mum and other residents from the cleaning staff up to mangamanet. The activities seem really varied and engaging.
Business response:
Thank you for taking the time to leave such a lovely review. I will pass on your kind words to the staff who will be delighted at your comments.
Mum was 99 years old and moved into Moorhouse for the last 3 months of her life. The staff were always wonderful to her and welcoming to our family. The evening before she died she said how lucky she felt to be where she was. Would thoroughly recommend Moorhouse.
Business response:
Thank you for taking the time to leave a review. I have shared your kind comments with the staff team. We really appreciate your feedback.
What a lovely change has occurred at Moorhouse following the appointment of a new temporary manager to the home. There is a happy atmosphere in the building, the staff are smiling and now talking to the residents during the week. This sadly didn't happen under the previous management team. Long it may continue. The food quality is so much better. We now have our mid-week roast back on the menu, much better than having sausages twice a week for our midday lunch. All in all, they are looking up.
Business response:
Thank you so much for taking the time to send in your kind review. Our chef is always looking to see how he can improve the mealtime experience for residents and our new Breakfast Club is very popular. Our new wellbeing team are now providing activities every day and it is always a pleasure to see residents who would not normally leave their rooms deciding to join in. I will share the review with the staff team, who are always receptive to feedback and looking for ways to improve. Thank you.
My aunt has been so well cared for at Moorhouse. The staff have been so helpful and caring. Special thanks to 2 staff members at my aunt's departing. Thank you from all of my aunt's family.
Business response:
Thank you for taking the time to submit a review. It was a privilege to care for your aunt and she is missed by the whole team. I have shared your kind words with the staff.
My mother-in-law has been at Moorhouse for a number of years and during this time she has developed into a happy and sociable person. The care she has received has been outstanding. The staff are always kind and helpful. The home feels very homely and the food looks nutritious and delicious, like a five-star hotel. Would highly recommend Moorhouse, a very happy, friendly place for a loved one.
Business response:
Hello, thank you very much for your outstanding review. The staff will be thrilled with your feedback. Our meals are homemade using local suppliers and we offer a daily menu to our residents and encourage them to make their own choices. We have snacks, cakes and sandwiches available 24 hours a day; should someone want a little something with their cup of tea, day or night. Our team have grown so much over the past year and the home is full of laughter and most importantly a good standard of person-centred care. I am proud to... read more
Frequently asked questions about Moorhouse Care Home
How is Moorhouse Care Home rated?
Moorhouse Care Home has a 4.7 star rating with 66 reviews.
When is Moorhouse Care Home open?
Moorhouse Care Home is open now. It is open 24/7.