Moorhouse Care Home

4.7

Assisted Living Facilities
Hindhead

About this business

Wellness Assisted Living Facilities

Location details

Tilford Rd, Beacon Hill, Hindhead, GU26 6RA, United Kingdom

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4.759 reviews

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Elizabeth F

a year ago

Always found staff v welcoming, although they're always busy with residents care. The overall impression is a well maintained and vital care home. Residents appear happy and content, no one is agitated or insecure, this would indicate residents needs (physical & emotional) are being met consistently. Staff are professional and friendly. The home is a perfect size - not too many residents, nice balance in numbers. No neglect - everyone is caring, compassionate to the residents needs. Spotlessly clean environment - reassuring ... read more

Business response:

Thank you for taking the time to write a review. As a team we all work hard to ensure that the residents are well cared for and I appreciate that you have observed the kindness and professionalism of the staff. It would be difficult to make a small lounge near reception, however, we have refurbished the activity room and renamed it Lutyens Lounge which can be accessed. I will pass on your kind words and observations to the team.

C S

a year ago

Mum was taken to the garden centre by two staff members to buy some compost so she could plant some daffodil bulbs in the containers. She also had a look around and bought some of her favourite biscuits. When I spoke to Mum that night she said it was the first time since being at Moorhouse it felt like a 'normal' day, more like being at home. She had really enjoyed planting out the bulbs when she got back to Moorhouse.

Business response:

Thank you for your kind review. It was lovely seeing Mum enjoying the planting, with spring around the corner we will be able to use the garden more frequently.

John N

a year ago

My mother was cared for with love and great attention to her well-being in a very difficult time in her life as she suffered from dementia and physical problems. All the staff showed great professionalism and were very kind and thoughtful to myself and my sisters. Lots of thought was given to entertaining everyone and having a good time. Mum has now passed away and this was made very special for her by all Thank you all at Moorhouse.

Business response:

Thank you for your outstanding review. It was a privilege to care for your mum and she is missed by the whole team. I have shared your kind words with the staff.

J P

a year ago

My sister moved into Moorhouse Care Home in August 2024. She recognised she needed 24 hour care after living alone in a cottage for many years. She settled quickly and has said the staff are excellent, supportive, attentive and helpful. The food is good, very regular and if you have to go into such a home you couldn't find a better one.

D S

a year ago

This was my mum's first Xmas at Moorhouse. She had such a lovely time and has said this has been one of the best Xmas in recent years. Involved in the Xmas party, which she enjoyed immensely and so very proud of her daughter who provided the music on this occasion The panto and Xmas day lunch were amazing and all the staff made her feel so special. I want to thank you all so much for making this the best Xmas for my mum and giving us, all the family, so much peace of mind that she is being cared for so well.

Business response:

Thank you so much for your outstanding review. I am so pleased that your mum enjoyed Christmas. She was so proud that you were able to provide the entertainment so she had the pleasure of watching you sing. I will pass on your kind words to the staff team, they really appreciate hearing the feedback.

J H

a year ago

Really impressed with the genuine care of my mum and other residents from the cleaning staff up to mangamanet. The activities seem really varied and engaging.

Business response:

Thank you for taking the time to leave such a lovely review. I will pass on your kind words to the staff who will be delighted at your comments.

G O

a year ago

My wife arrived at Moorhouse in November 2024 and has settled in well and has been supported by friendly, caring, professional staff. She has a lovely, well-furnished and well-decorated room which is very comfortable. The food is nutritious and suits my wife and she is participating in the varied daily activities programme which is completely organised and enthusiastically encouraged. It was a difficult decision to admit my wife into a care home but it is working out well which is a great relief and all at Moorhouse have ass... read more

Business response:

Thank you for taking the time to submit a review and I will pass on your kind words to the staff team. It is a pleasure to support your dear wife and watch her enjoying the activities with our wellbeing team.

Hywel B

a year ago

Mum was 99 years old and moved into Moorhouse for the last 3 months of her life. The staff were always wonderful to her and welcoming to our family. The evening before she died she said how lucky she felt to be where she was. Would thoroughly recommend Moorhouse.

Business response:

Thank you for taking the time to leave a review. I have shared your kind comments with the staff team. We really appreciate your feedback.

J P

a year ago

What a lovely change has occurred at Moorhouse following the appointment of a new temporary manager to the home. There is a happy atmosphere in the building, the staff are smiling and now talking to the residents during the week. This sadly didn't happen under the previous management team. Long it may continue. The food quality is so much better. We now have our mid-week roast back on the menu, much better than having sausages twice a week for our midday lunch. All in all, they are looking up.

Business response:

Thank you so much for taking the time to send in your kind review. Our chef is always looking to see how he can improve the mealtime experience for residents and our new Breakfast Club is very popular. Our new wellbeing team are now providing activities every day and it is always a pleasure to see residents who would not normally leave their rooms deciding to join in. I will share the review with the staff team, who are always receptive to feedback and looking for ways to improve. Thank you.