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Moorhouse Care Home
- Assisted Living Facilities
- Hindhead
About this business
Location details
Tilford Rd, Beacon Hill, Hindhead, GU26 6RA, United Kingdom
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My brother has been a resident at Moorhouse for only one month but I am both sure and confident that his needs are being met by the caring staff there. My brother has, for many years, been very disabled following brain and much physical damage from a road traffic accident, so he is completely dependent on insightful care, and food management. This has been delivered by the experienced and patient carers at Moorhouse, witnessed by my wife and myself on several visits per week during this settling in period without prior notic... read more
Business response:
Thank you for taking the time to leave this review, our team here work extremely hard to provide each resident with high quality care, and they will be delighted to hear how thankful you are for all their hard work. It is a pleasure to have your brother here at Moorhouse Nursing Home, he is such a lovely gentleman with a great sense of humour.
I visit regularly every week as a Pets As Therapy volunteer with my three year old Border Colllie. The staff are very caring and proactive in the way they deal with residents. Staff use the residents Christian name when speaking to them. The atmosphere throughout is very calm and friendly. The residents I visit are all most cheerful and the majority react with the dog well and in a meaningful way.
My father has been in Moorhouse since September. We recognise that these have been difficult and challenging times in the sector, despite this we are satisfied that his care has been good. Regular staff are caring and approachable. Unfortunately, some agency staff have been less so, however, when concerns have been raised they have been addressed promptly. The manager was exceptionally helpful in arranging respite care for my mother at short notice. Our thanks for all they do.
Business response:
Thank you very much for your review, I will pass on your kind words to the staff. It is a pleasure to look after your father, and lovely to have your mother to stay for a short time, we enjoyed spending time with her. Best Wishes
We could not have asked for better care and help with my father from all the staff at Moorhouse. I am an activities assistant in another local residential home and was very impressed with everything they did for him. My father was suffering with dementia, Alzheimer’s and cancer so needed a lot of care and attention which he received. The home had a very cosy, caring and friendly atmosphere and the staff were always available to talk, advise and comfort my family. Fabulous place.
Business response:
Thank you for your kind words and feedback. It is important to us that all the family are supported during this difficult time, so it is reassuring we have managed this.
Our mum was taken into care at Moorhouse in late November 2021 after being released from hospital but unable to look after herself. Although this was scary for Mum everybody who works there has made her transition to her new way of life so easy. She has a lovely room with a view and looks so much healthier with the care from all the staff. She is now making new friends and eating really well. This probably couldn't have happened at a worse time with the Covid restriction, which makes the visiting harder at the moment but the... read more
Business response:
Thank you for taking the time to complete a review for us - it is much appreciated. We are pleased to hear you are happy with the care your mum is receiving. We recognise the Covid Pandemic has been a difficult time for everyone, it has been extremely important to us that residents and their families have continued to feel connected with each other through visits and other means of communication. I will ensure your kind comments are shared with the rest of the team here at Moorhouse.
My husband spent the last few weeks of his life at Moorhouse Nursing Home. His illnesses were complex and difficult to manage. From day 1 I found all staff caring and supportive. He was settled in quickly and importantly I was made welcome and felt he was safe and comfortable. Everyone made every effort to meet his complex needs and although restrictions were in place I was allowed to be with him as much as possible. I felt at ease communicating with all staff at all levels and was very aware of the love and care given to pa... read more
Business response:
Thank you for your kind words and feedback. At Moorhouse, we pride ourselves on giving the best care possible to our residents, whilst also supporting the needs of their families. It is always nice to hear that our efforts are appreciated and this will be shared with the wider team.
I cannot fault the service at this care home - all the staff are lovely. The communication between the home and myself was on the ball. The meals were purified for my wife and on the occasions that I partook, they were well presented and were of good quality. Parking was quite plentiful (and free). The grounds are lovely and well-maintained thanks to the groundsman. The facility is quite secure and I felt good being able to leave my wife here knowing she was in good hands. I can heartily recommend this home to all.
Business response:
Thank you for spending the time to complete a review, I will ensure your positive feedback is cascaded to the Moorhouse team.
My father has been a resident at Moorhouse for six years and the care, attention to detail and general well being has been second to none. He is happy and repeatedly tells me so. There is a great deal of staff who have been there for many years and they view the home as part of their family, and the new recruits seem to be fitting in well with the comforting ethos of this special place. Well run, delicious food and high standard of cleanliness no one could ask for more. I cannot imagine how they have kept my father so safe, ... read more
My relative was at this nursing home for a number of years. The long-standing health care assistants at the time were very good and met my relative's needs. The food was generally of a reasonable standard and the chef did speak to our relative on a number of occasions to see the meals were satisfactory for her. A couple of the registered nurses were caring, but numerous agency nurses and carers on duty often on a daily basis and especially at weekends, so therefore not always knowing or understanding the resident's needs and... read more
Frequently asked questions about Moorhouse Care Home
How is Moorhouse Care Home rated?
Moorhouse Care Home has a 4.7 star rating with 59 reviews.
When is Moorhouse Care Home open?
Moorhouse Care Home is open now. It is open 24/7.