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Moorhouse Care Home
- Assisted Living Facilities
- Hindhead
About this business
Location details
Tilford Rd, Beacon Hill, Hindhead, GU26 6RA, United Kingdom
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My mother moved into Moorhouse Nursing Home at the beginning of September as she wasn't safe living alone at home. The staff have been unfailingly kind and helpful to Mum and to my sister and myself as we struggled with making such a change. It was made easier by expert support and the support of such a great team. Mum has more interaction with people and activities and is brighter than she has been for years. It really feels like a home from home.
Business response:
Thank you so much for your kind words. I will be sure to print and share the review with the team. All departments of the home work with compassion and kindness. I often hear the chef asking residents what he can cook for them, I hear the housekeeping team discussing photos and reminiscing with residents as they clean their rooms. It takes all departments to create a real home for our residents, not only our supportive and friendly care team. Thank you again on behalf of all the staff at Moorhouse.
My mum had a fall and went to hospital. She was assessed and it was decided she was not safe to move back into the community. Moorhouse Nursing Home was brilliant. We managed to move Mum into one of their garden rooms. All the staff were kind and helpful and we can visit Mum whenever we like. The food is delicious and Mum has the freedom to walk around as she wishes and go into the garden whenever she wants. The staff are very patient with her. It is a huge relief to all the family that she is safe and being well cared for.
Business response:
Thank you so much for the review. We aim to create a home from home and with a willing team, which takes all departments, including the housekeeping and kitchen team (which are sometimes overlooked), we are constantly adapting our person-centred care for residents' changing needs and encouraging and supporting them to live their best life. Many thanks.
Our parents moved into Moorhouse Nursing Nome on the 17th of August 2023. From the first visit when they were visited at home, we have nothing but good things to say about the home and the staff. Our parents have been treated with dignity, respect and compassion. The staff just can't do enough to care for them and make them feel welcome. The whole team are wonderful. They especially took great care to find a room there are parents could be together.
Business response:
Thank you so much for the review. We continue to work together to create a home that promotes everyone's individual wishes and offers a place that can encourage a resident's interests to be full filled. We welcome families at any time of night or day as all families are an extension of our residents. We appreciate our relationships and input from our resident's families. We put our resident's wishes at the heart of our decision-making, and know the importance of supporting family relationships and will continue to create a h... read more
My mum arrived at Moorhouse Nursing Home directly from hospital just before Christmas 2022. Within a few days, her overall well-being had transformed and she was looking so much brighter and more talkative. Her mobility has increased significantly since being at Moorhouse, I’m pleased to see her recovery and that she is well supervised by the staff. My mum enjoys the food, especially the cake! It’s also good to see her interacting with the other residents and taking part in activities when she can. The staff at all levels ar... read more
Business response:
Thank you for your very kind review, Mum is a pleasure to have in our home. It is our aim to ensure all residents receive person-centred care, with the hope we can improve their way of life. It is lovely that you have expressed you can see the improvement in Mum's abilities and well-being. I will forward your very positive comment to all staff.
My dad has come into Moorhouse straight from hospital. He has had amazing care since he arrived. He is in a freshly painted room with new furniture and the home arranged for his chair and TV to be picked up and put in his room so he feels right at home. I cannot fault the care he is receiving. Nothing is ever too much trouble, my dad is on a pureed diet which is all done separately, and when he is fed the staff are so patient with him. All the staff are attentive and friendly and we get coffee and cake when we visit. My dad ... read more
Business response:
Thank you Helen for your lovely review. The staff at Moorhouse take pride in ensuring that our residents are cared for as we would care for our own family, so it is a real boost for them to hear your kind words. Your dad is a pleasure to care for.
Mum has settled into Moorhouse very well. The staff are all friendly, helpful and kind. Mum enjoys the home-cooked food and social activities. It is a great weight off our minds knowing that Mum is happy in her new home.
Business response:
Thank you for spending your time completing the online review. Mum has settled in so well, it's hard to believe she hasn't been with us for much longer, everyone really enjoys her company. It is not just Mum we support but also the families during what can be an emotional journey and I am pleased as a team we have managed this.
My brother has been a resident at Moorhouse for only one month but I am both sure and confident that his needs are being met by the caring staff there. My brother has, for many years, been very disabled following brain and much physical damage from a road traffic accident, so he is completely dependent on insightful care, and food management. This has been delivered by the experienced and patient carers at Moorhouse, witnessed by my wife and myself on several visits per week during this settling in period without prior notic... read more
Business response:
Thank you for taking the time to leave this review, our team here work extremely hard to provide each resident with high quality care, and they will be delighted to hear how thankful you are for all their hard work. It is a pleasure to have your brother here at Moorhouse Nursing Home, he is such a lovely gentleman with a great sense of humour.
I visit regularly every week as a Pets As Therapy volunteer with my three year old Border Colllie. The staff are very caring and proactive in the way they deal with residents. Staff use the residents Christian name when speaking to them. The atmosphere throughout is very calm and friendly. The residents I visit are all most cheerful and the majority react with the dog well and in a meaningful way.
My father has been in Moorhouse since September. We recognise that these have been difficult and challenging times in the sector, despite this we are satisfied that his care has been good. Regular staff are caring and approachable. Unfortunately, some agency staff have been less so, however, when concerns have been raised they have been addressed promptly. The manager was exceptionally helpful in arranging respite care for my mother at short notice. Our thanks for all they do.
Business response:
Thank you very much for your review, I will pass on your kind words to the staff. It is a pleasure to look after your father, and lovely to have your mother to stay for a short time, we enjoyed spending time with her. Best Wishes
Frequently asked questions about Moorhouse Care Home
How is Moorhouse Care Home rated?
Moorhouse Care Home has a 4.7 star rating with 66 reviews.
When is Moorhouse Care Home open?
Moorhouse Care Home is open now. It is open 24/7.