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Moorhouse Care Home

4.7

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Location details

Tilford Rd, Beacon Hill, Hindhead, GU26 6RA, United Kingdom

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4.759 reviews
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Denholm R's profile image
Denholm R 
6 years ago

Was greeted by the manager. She was very friendly offering me refreshments. I was shown to where the lady was who I was visiting. All the staff were so friendly, smiling. I have never been so welcomed into a home. It felt like I was visiting somebodies personal home. The surroundings were very comfortable, the lady playing the piano was enjoyed by us all. I have no complaints. Nothing but praise for the service. 

B G's profile image
B G 
6 years ago

Management and staff make Moorhouse Nursing Home a very friendly welcoming place. Delicious meals are prepared daily by a team of excellent chefs and kitchen staff. A professional efficient laundry service is provided. Afternoon activities bring much pleasure and laughter. The garden is beautifully maintained, it's a real treat to sit outside. Finally to all the nursing caring staff that look after my husband and me. I thank you. 

J S's profile image
J S 
6 years ago

The staff are friendly, welcoming and kind. It is difficult to nominate an employee of the month as they all give their all. The food is excellent, chef's salmon en-croute with creamy dill sauce is wonderful and would give celebrity chefs a run for their money. This nursing home now feels like home to my husband and it certainly is my second home. I can't recommend them highly enough. A big thank you. 

Patrick B's profile image
Patrick B 
7 years ago

Excellent care with sincerity, friendliness and compassion. Always very clean. 

Vivienne A's profile image
Vivienne A 
8 years ago

I have been visiting my aunt at this care home for the last 4 years. Apart from last year when there were management problems, I have been satisfied with the running of the home. I think the staff are very caring and friendly towards residents and family members. I do think, however, that there could be 1 or 2 more members of staff so that residents with dementia could be given more attention. 

E H's profile image
E H 
8 years ago

When fully staffed, the home runs very smoothly and I enjoy my time here. However, when short staffed and agency staff are employed, things don't run as smoothly and are only adequate. 

C T's profile image
C T 
3 years ago

What a poor excuse for a nursing home. My mother was persuaded to go to this nursing home after consulting with Social Services. Prior to moving to Moorhouse Nursing Home, all she got to see were images and a brochure. She found the food poor, activities for the residents did not exist although listed and exhorted on Moorhouse Nursing Home's website, management appeared poor and leaderless, and there appeared to be a lack of permanent staff with many agency staff filling the gaps. When I moved my mother from this place I too... read more

Business response:

I was disappointed to read your review and I am sorry you have had a negative experience with our home. We take pride in the care and support we provide to residents and aim to keep a clean, comfortable and pleasant place to live. I would also like to reassure you that we take cleanliness very seriously. Audits are in place to monitor all aspects of our home including standards of sanitation. Our housekeeping team clean rooms daily so it is disappointing it was not the case for your mother. Since your mother left the home in... read more

Frequently asked questions about Moorhouse Care Home

How is Moorhouse Care Home rated?

Moorhouse Care Home has a 4.7 star rating with 59 reviews. 

When is Moorhouse Care Home open?

Moorhouse Care Home is open now. It is open 24/7.