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Morristown Nissan
- Car Dealers
- Morristown, TN
About this business
Location details
5496 W Andrew Johnson Hwy, Morristown, TN, 37814, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 8:00 p.m. | |
| Tue | 09:00 a.m. to 8:00 p.m. | |
| Wed | 09:00 a.m. to 8:00 p.m. | |
| Thu | 09:00 a.m. to 8:00 p.m. | |
| Fri | 09:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
unable to do service in a timely manner for scheduled appointment
Business response:
We're sorry to hear about your experience and appreciate your feedback. Our goal is to provide top-notch service, and we'd love the opportunity to make things right. Please reach out to us so we can address your concerns. We value your business and hope to assist you soon!
Nissan takes 1.5 to 3 hours to complete a scheduled oil change and tire rotation every single time.
Business response:
Thank you for sharing your feedback. We're sorry to hear that your experience with the oil change and tire rotation has taken longer than expected. We understand how valuable your time is, and we strive to make each visit as efficient as possible. We'll be sure to look into the timing of these services to see if there are ways to improve the process. We truly appreciate your patience and your continued trust in us. Please let us know if there is anything additional we can assist you with in the future. We sincerely thank you... read more
Radio issues. Short staffed. Horrible
Business response:
thanks for your input
Once again I paid for tire rotation along with an oil change and the tires did not get rotated. This is the third time this has happened at this dealership. If I can't trust you then you don't get my business.
Business response:
Thanks for your input
Service was good. But a few days later found damage on truck. Can't prove they did it but where it is on truck had to happen on lift. If I didn't have Car Doc would not be using them again. Never got answer back from them. They said they called but never spoke to them.
Business response:
thanks for your input
Service was fine, however they failed to update car fax which keeps sending me messages saying the tires need to be rotated even though they were just rotated. Failure on thier part to follow through and update information correctly
Business response:
thanks for your input! we will attempt to fix that
My appointment was at 8am. I left at 2:30pm. Six hours for an oil change, tire rotate and balance and alignment. Wanted faulty tire sensor changed but correct sensor was not in stock. A return visit is needed to make that repair.
Business response:
Thanks for your input, and apologies for your wait & return visit
Received an email to order tires and schedule the installation. We did this online on April 3rd for April 26th. My husband arrived and was told he didn't have any appointment. I sent the service manager a screenshot of my email confirmation from 4/3, and my husband was told they would have to work him in because he "didn't have an appointment". It took them 2-1/2 hours to install the tires I had ordered three weeks before. I'm also going to be reporting this dealership to the Nissan Corporation for this issue. It should have... read more
Business response:
Thanks for your input
Very different experience compared to before (when dealer was East Tennessee Nissan). Very high pressure to get car appraised to trade it in. I received texts before my service visit and 3 salesmen approached us while on the lot encouraging to trade. Being a "car doc" customer, the correct services to be performed wasnt done (20k service performed when car is at 15k) 15k service is supposed to include engine air filter, cabin filter and offer alignment and fuel induction cleaning if needed (according to the car doc paperwork... read more
Business response:
Thanks for your input
Frequently asked questions about Morristown Nissan
How is Morristown Nissan rated?
Morristown Nissan has a 4.6 star rating with 3,159 reviews.
When is Morristown Nissan open?
Morristown Nissan is open now. It will close at 8:00 p.m.