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Morristown Nissan
- Car Dealers
- Morristown, TN
About this business
Location details
5496 W Andrew Johnson Hwy, Morristown, TN, 37814, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 8:00 p.m. | |
| Tue | 09:00 a.m. to 8:00 p.m. | |
| Wed | 09:00 a.m. to 8:00 p.m. | |
| Thu | 09:00 a.m. to 8:00 p.m. | |
| Fri | 09:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Its always something with this shop. Inconsistent. At first I assumed it was management change, but time again its proven to be how it is. Ashley is always left dealing with my rants but shes professional and kind. Will not be returning.
I dont like it that the sales people won't leave you alone about trading your car in for a newer one ! I haven't even set down in the waiting area & had 2 salesman come at me & wouldn't stop ! That's very annoying
My experience was not that great, asked them not to perform an alignment and not to balance the tires, I asked them to check it but not perform. Both were halfway done, alignment is out worse than it was before, now my steering wheel isn't straight, tire balance is better though. But I was charged full price for everything totaling $406. Will definitely not be going back. I called and stated my complaints and was supposed to receive a call back today, still no call. The staff is friendly but the service is terrible.
They had my car for 7 days to replace a radiator and fan. They didn't do a thorough inspection on arrival or they would have known I needed a radiator fan before day 5. They never contacted me with updates. I had to call them to hear "maybe tomorrow " . Astronomical service bill.
I scheduled for an oil change and tire rotation last Thursday. I arrived for my 2:30 p.m. appointment and was greeted by a service person who checked me in. He took my keys and told me that I could wait in the reception room and that he would come in a a few minutes to go over what was to done. He didn't come back. One hour passed and no one came to report about the SUV and if they were close to finishing. After 90 minutes, I walked back to the service area to look for the SUV, still not out there, and I waited another 15 mi... read more
My appointment was Wednesday morning. Dropped the car off day before appointment. They didn't start on it until Tuesday next week. They had to replace a wire. Terrible service.
Business response:
We're truly sorry to hear about your experience and the delay in getting your vehicle serviced. That's not the level of service we aim to provide, and we understand your frustration. We appreciate your feedback and would like the opportunity to make this rightplease feel free to contact our service manager directly so we can address your concerns more personally.
Didn't even rotate my tires after 2 hours makes you wonder if they really change the oil!!!!
Took over 2 hours for an oil change, then they tried to charge me instead of applying the service plan. Then they told me my tires need to be replaced when the car only has 23,000 miles.
Business response:
Thank you for sharing your experience, and we sincerely apologize for the inconvenience and frustration it caused. A routine oil change should never take over two hours, and the confusion around your service plan and tire recommendation is unacceptable. We understand how this could impact your trust, and we're taking your feedback seriously to address these issues with our team. If you'd be open to it, we'd appreciate the opportunity to speak with you directly to make things right and ensure your concerns are properly resolv... read more
Had to leave without Having Nissan connect working properly. Plus there is still a proble with buletooh droppin my connected phones.
Business response:
Thank you for your feedback, and we're sorry to hear that your NissanConnect and Bluetooth issues weren't fully resolved during your visit. We understand how important these features are and would appreciate the opportunity to make things right. Please reach out to our service team so we can schedule a follow-up and ensure everything is working properly for you. Your satisfaction is important to us.
Frequently asked questions about Morristown Nissan
How is Morristown Nissan rated?
Morristown Nissan has a 4.6 star rating with 3,287 reviews.
When is Morristown Nissan open?
Morristown Nissan is closed now. It will open tomorrow at 9:00 a.m.