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Morristown Nissan
- Car Dealers
- Morristown, TN
About this business
Location details
5496 W Andrew Johnson Hwy, Morristown, TN, 37814, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 8:00 p.m. | |
| Tue | 09:00 a.m. to 8:00 p.m. | |
| Wed | 09:00 a.m. to 8:00 p.m. | |
| Thu | 09:00 a.m. to 8:00 p.m. | |
| Fri | 09:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Requested and scheduled a tire rotation but it wasn't done. Tech said it wasn't needed because the tires were wearing fine without it.
Business response:
Thank you for your feedback, and we sincerely apologize for the oversight during your recent visit. While our technician noted that the tire wear appeared even and determined a rotation wasn't necessary at that time, we understand and respect that you scheduled the service with a specific expectation. We should have communicated that decision with you directly and given you the choice to proceed regardless. Your time and trust are important to us, and we'll use this as a training opportunity to improve going forward. If ther... read more
Service is excellent, however the day before appt we got a call from the facility not to just remind us of the appt, but TO ASK US TO TRADE OUR CAR FOR ANOTHER! This is the 2nd time this happened, not something we are fond of.
Business response:
Thank you for your feedback and for the kind words about our service teamwe truly appreciate it. We also understand your concern regarding the pre-appointment calls. Our intention is never to make you feel pressured, and we apologize if it came across that way. Your experience matters to us, and we'll make sure your feedback is shared with our team so we can improve how we communicate moving forward.
Barely tried filling my fluid. Less than a 1/4 put in. Not very friendly. I wasn't a fan after previous management scratched my car and wouldn't fix it. But This doesn't seem to be much of an improvement
Business response:
We're sorry to hear about your experience and appreciate you taking the time to share your feedback. Providing excellent service is our top priority, and it's disappointing to learn that we fell short. We'd love the opportunity to make things right and address any concerns you have. Please reach out to us (423) 282-4731 so we can discuss this further and work toward a resolution.
unable to do service in a timely manner for scheduled appointment
Business response:
We're sorry to hear about your experience and appreciate your feedback. Our goal is to provide top-notch service, and we'd love the opportunity to make things right. Please reach out to us so we can address your concerns. We value your business and hope to assist you soon!
Nissan takes 1.5 to 3 hours to complete a scheduled oil change and tire rotation every single time.
Business response:
Thank you for sharing your feedback. We're sorry to hear that your experience with the oil change and tire rotation has taken longer than expected. We understand how valuable your time is, and we strive to make each visit as efficient as possible. We'll be sure to look into the timing of these services to see if there are ways to improve the process. We truly appreciate your patience and your continued trust in us. Please let us know if there is anything additional we can assist you with in the future. We sincerely thank you... read more
Radio issues. Short staffed. Horrible
Business response:
thanks for your input
Once again I paid for tire rotation along with an oil change and the tires did not get rotated. This is the third time this has happened at this dealership. If I can't trust you then you don't get my business.
Business response:
Thanks for your input
Service was good. But a few days later found damage on truck. Can't prove they did it but where it is on truck had to happen on lift. If I didn't have Car Doc would not be using them again. Never got answer back from them. They said they called but never spoke to them.
Business response:
thanks for your input
Service was fine, however they failed to update car fax which keeps sending me messages saying the tires need to be rotated even though they were just rotated. Failure on thier part to follow through and update information correctly
Business response:
thanks for your input! we will attempt to fix that
Frequently asked questions about Morristown Nissan
How is Morristown Nissan rated?
Morristown Nissan has a 4.6 star rating with 3,287 reviews.
When is Morristown Nissan open?
Morristown Nissan is closed now. It will open tomorrow at 9:00 a.m.